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Started By
Message
2
Posted on 2/20/21 at 9:09 pm to hashtag
Once at an old job someone sent an email saying their Voice mail was broken. I logged into the avaya manager and checked the box that was unchecked.
Then I walked to their desk and asked if they could show me the issue. Before they touched the phone I said "wait" and I waved my hand over the phone in a jedi manner and said "ok, now try it"
It worked obviously and I walked away without saying anything.
Then I walked to their desk and asked if they could show me the issue. Before they touched the phone I said "wait" and I waved my hand over the phone in a jedi manner and said "ok, now try it"
It worked obviously and I walked away without saying anything.
Posted on 2/21/21 at 4:36 pm to Centinel
quote:
People don't call me, I call them. And it's never a good thing if I'm calling you.
Posted on 2/22/21 at 9:05 am to skrayper
I'm more on the programming side but i get asked all the time in the office about technical things because you know i'm I.T. So i walk over watch them do whatever they say their issue is only for it to magically begin working again. Makes me look smarter than i really am but i'll take it
Posted on 2/22/21 at 9:44 am to Korkstand
quote:
"We both know what you did, don't do it again" and then walk out.
Posted on 2/22/21 at 3:34 pm to Joshjrn
quote:
and yell PEBKAC until I go hoarse
nah man, it's an IBM issue (Idiot Behind Machine) again!
Posted on 2/24/21 at 2:50 pm to hashtag
quote:
Must suck to be low level support
This doesn't even make any sense as an insult.
Posted on 2/24/21 at 3:05 pm to FLObserver
I'm on the programming side as well. If someone (family) asks me a hardware or general IT issue I tell them that's not what I do.
Posted on 2/24/21 at 3:30 pm to BobRoss
quote:What do you mean, aren't you supposed to be good with computers?!
I'm on the programming side as well. If someone (family) asks me a hardware or general IT issue I tell them that's not what I do.
Posted on 2/24/21 at 3:36 pm to Korkstand
No one in my family understands what I do. I had the comment the other day that they think I'm in the CIA. 
Posted on 2/25/21 at 6:20 am to WhiskeyThrottle
quote:
My former positions boss (non-IT) called me into her office
Pics?
Posted on 2/25/21 at 11:02 pm to Lazy But Talented
We've had a couple with weird wifi adapter issues.
After leaving an office and booting up at home or another office - the wireless adapter has to be reset.
Frustrating
After leaving an office and booting up at home or another office - the wireless adapter has to be reset.
Frustrating
Posted on 2/26/21 at 12:23 am to skrayper
Yes, all the time. I usually just open a problem and let it work itself out....out of my queue that is.
Posted on 2/26/21 at 7:51 am to skrayper
Happens almost daily. I just tell them "the problem got scared when I showed up and it fixed it self". They get a chuckle, I get out the office, and then they like IT.
Posted on 3/1/21 at 1:28 pm to BobRoss
quote:
No one in my family understands what I do. I had the comment the other day that they think I'm in the CIA.
My family calls me Chandler because nobody knows what I do. My boss doesn't even understand fully what I do more than keep wheels turning metaphorically.
Posted on 3/3/21 at 2:03 pm to skrayper
This ain’t IT related, but I can always remember being younger and having cars that always seemed to have smaller issues. Typically, if they didn’t park my car I’d ignore it until I could get to my dad and show him what was going on. Only to get in my car, and try to show him what was going on, only for it to never happen while he was with me
He would always laugh and say that the same exact thing used to happen to him when he was younger (his dad was a mechanic as well)
Part of the deal I guess
He would always laugh and say that the same exact thing used to happen to him when he was younger (his dad was a mechanic as well)
Part of the deal I guess
Posted on 3/5/21 at 8:11 am to skrayper
While the techno presence magical phenomenon does seem to be a thing, I'll throw this out there. When user complains it always does x when I do y z and q and you walk over and say show me they sometimes actually do y z and g. They sometimes subconsciously tweak what they're doing because their brain leaves autopilot temporarily so they can demonstrably show you what they're doing. Normally they might miss or skip a step while they're mindlessly performing a repetitive task.
I've solved my own problems so many times by going through the steps I would to show someone my problem and figured out the issue by preemptively explaining (to myself) what I'm doing and why. I also can't count the times I've been stuck trying to set up/fix/do something, brought up the type a new forum post, support ticket etc. Only to figure out the issue as I explain what I'm trying to do and all the things that I've done. I refuse to "I've tried nothing and I'm all out of options" and all to frequently I figure it out before I even submit.
I've solved my own problems so many times by going through the steps I would to show someone my problem and figured out the issue by preemptively explaining (to myself) what I'm doing and why. I also can't count the times I've been stuck trying to set up/fix/do something, brought up the type a new forum post, support ticket etc. Only to figure out the issue as I explain what I'm trying to do and all the things that I've done. I refuse to "I've tried nothing and I'm all out of options" and all to frequently I figure it out before I even submit.
Posted on 3/5/21 at 8:29 am to Korkstand
quote:
What do you mean, aren't you supposed to be good with computers?!
I've been mostly on the support side (software support that is) for close to 20 yrs and this actually rings true somewhat for me. Some of my most difficult users have been developers or IT Mgmt that didn't understand how to install/uninstall software or simply refused to do it because that's not their job. They'll put in a ticket to have something installed and expect everyone to stop everything they're working on and come running to their issue.
Posted on 3/6/21 at 7:12 pm to Stexas
Happens all the time. I call it the "father effect"
When I was a kid working on the farm with my dad, often something wouldn't behave right that I was dealing with, I'd ask my dad about the issue, and he would say "Show me". Then I would try to show him my issue, it worked/behaved like it should...EVERY damn time.
Same thing happens to me now when I have to jump into a workstation to look at a user reported issue. They go to show me the issue and it "self resolves".
When I was a kid working on the farm with my dad, often something wouldn't behave right that I was dealing with, I'd ask my dad about the issue, and he would say "Show me". Then I would try to show him my issue, it worked/behaved like it should...EVERY damn time.
Same thing happens to me now when I have to jump into a workstation to look at a user reported issue. They go to show me the issue and it "self resolves".
This post was edited on 3/7/21 at 7:50 am
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