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Message
Fellow IT folks - does this happen to you?
Posted on 2/19/21 at 11:56 am
Posted on 2/19/21 at 11:56 am
I will get a call from someone who insists that they're having a technical issue, and I'll remote in and ask them to show me the problem - only it works perfectly.
This is even true when they will send me a screenshot and I can see the error message, only for it to work perfectly the moment I'm watching. This happens both for my wife and at the job.
Anyone else seem to generate a "fix random problem" field?
I joke a bit, but seriously - this does happen quite a bit. I'm sure some of it is user error that doesn't repeat when I'm watching, but other times I know there was an issue that simply doesn't repeat; heck, I've had fellow IT people call me in to look at something only for it to start working the moment I'm watching. Can be both funny but mildly frustrating if I cannot actually fix the problem so that it doesn't happen again.
This is even true when they will send me a screenshot and I can see the error message, only for it to work perfectly the moment I'm watching. This happens both for my wife and at the job.
Anyone else seem to generate a "fix random problem" field?
I joke a bit, but seriously - this does happen quite a bit. I'm sure some of it is user error that doesn't repeat when I'm watching, but other times I know there was an issue that simply doesn't repeat; heck, I've had fellow IT people call me in to look at something only for it to start working the moment I'm watching. Can be both funny but mildly frustrating if I cannot actually fix the problem so that it doesn't happen again.
14
Posted on 2/19/21 at 12:00 pm to skrayper
I just tangentially help with IT issues, but I joke with people that I'm magic and that my presence alone will sometimes fix issues.
Posted on 2/19/21 at 12:22 pm to skrayper
All day every day
Posted on 2/19/21 at 12:28 pm to Joshjrn
quote:
I just tangentially help with IT issues, but I joke with people that I'm magic and that my presence alone will sometimes fix issues.
This is what I do. In my mind I think they're probably a high functioning moron. At least techwise, but I certainly don't express it. Just blame on gremlins and laugh with them. Knowing there was probably never an issue to begin with.
Posted on 2/19/21 at 12:45 pm to LSURep864
quote:
This is what I do. In my mind I think they're probably a high functioning moron. At least techwise, but I certainly don't express it. Just blame on gremlins and laugh with them. Knowing there was probably never an issue to begin with.
Yup. I mean, I could point a finger at them and yell PEBKAC until I go hoarse, but it's not going to change anything. Might as well make light of it and be glad that you get to move on with life instead of having to spend time fixing a real issue
Posted on 2/19/21 at 12:56 pm to Joshjrn
quote:I used to do that too, but it's more fun to pretend that you actually already found and repaired the issue, and that it was definitely their fault.
I just tangentially help with IT issues, but I joke with people that I'm magic and that my presence alone will sometimes fix issues.
"We both know what you did, don't do it again" and then walk out.
Posted on 2/19/21 at 1:02 pm to skrayper
All day every day. I had one this morning.
Call:
"Our internet is out"
I remote in, immediately load up Google, Outlook, and click around file explorer to verify shares are up.
"You fixed it! Thanks!
Me: Damn right.
Call:
"Our internet is out"
I remote in, immediately load up Google, Outlook, and click around file explorer to verify shares are up.
"You fixed it! Thanks!
Me: Damn right.
Posted on 2/19/21 at 1:05 pm to skrayper
Yes I have this happen to me multiple times a day. There definitely seems to be some mysterious IT "Force" that fixes the computer when you look at it.
Also some days I'll work through a problem....will go in circles fixing the issue...nothing works. Next day try the same exact shite with same steps and it'll work on first attempt.
Also some days I'll work through a problem....will go in circles fixing the issue...nothing works. Next day try the same exact shite with same steps and it'll work on first attempt.
Posted on 2/19/21 at 1:24 pm to skrayper
We work with API's a lot and we provide an endpoint that anyone can write to. We get a lot of busch league developers trying to write to them then complain that the endpoint is down or that our API doesn't work only for it to be a very simple issue either with a header or missing fields.
My former positions boss (non-IT) called me into her office to fix the mythical problem you're referring to many times. Still does at times. Get into her office, and the problem magically fixed itself.
It's usually a order of operation issue that they refuse to admit.
My former positions boss (non-IT) called me into her office to fix the mythical problem you're referring to many times. Still does at times. Get into her office, and the problem magically fixed itself.
It's usually a order of operation issue that they refuse to admit.
Posted on 2/19/21 at 1:25 pm to Rhio
quote:
All day every day. I had one this morning.
Call:
"Our internet is out"
I remote in, immediately load up Google, Outlook, and click around file explorer to verify shares are up.
"You fixed it! Thanks!
Me: Damn right.
That's job security and grounds for the MVP award.
Posted on 2/19/21 at 1:26 pm to Rhio
quote:
I remote in, immediately load up Google, Outlook, and click around file explorer to verify shares are up.
"You fixed it! Thanks!
Me: Damn right.
Our VP had is surface pro shite out and boot loop while he was on the road. He left in my office and I gave him another laptop thinking it was dead, without even checking. Because his description of what was happening sounded terrible.
About a week later I power the surface up, it comes up with zero issues. I run the windows updates and tell him it's good to go. He thought I was a damn wizard.
Needless to say I just went with it. Told him I wasn't sure if it was going to pull through, but it did.Told him I'm here if he needs anything.
He said I needed a raise.
This post was edited on 2/19/21 at 1:28 pm
Posted on 2/19/21 at 5:25 pm to LSURep864
quote:
About a week later I power the surface up, it comes up with zero issues. I run the windows updates and tell him it's good to go. He thought I was a damn wizard.
Well, I've got a Surface Pro 7 stuck on the Windows logo that refuses to recovery boot from a Windows 10 usb drive no matter which combination of soft and hard keys I press and/or hold. Want to come wave your magic wand at that one as well?
Posted on 2/19/21 at 10:19 pm to Joshjrn
quote:
Well, I've got a Surface Pro 7 stuck on the Windows logo
Yeah I regret getting this thing. Wish I wasn’t too lazy to post it for sale.
Posted on 2/19/21 at 11:33 pm to Lazy But Talented
Sometimes I get Issues back from QA that work perfectly. I wait an hour and reassign back to test.
It passes and gets pushed to prod with no issues ever
It passes and gets pushed to prod with no issues ever
This post was edited on 2/19/21 at 11:34 pm
Posted on 2/20/21 at 11:28 am to skrayper
I have a ceiling heater in the bathroom that quit working. Flipped the switch 100 times over a couple years, and nothing ever. Had an electrician at the house and asked him to look at it while he was there.
"You mean this one?" he asked, as he flipped the switch and it came on.
It quit working as soon as he left.
"You mean this one?" he asked, as he flipped the switch and it came on.
It quit working as soon as he left.
Posted on 2/20/21 at 12:15 pm to skrayper
quote:
I will get a call from someone who insists that they're having a technical issue, and I'll remote in and ask them to show me the problem - only it works perfectly.
Every day.
Posted on 2/20/21 at 12:27 pm to Lazy But Talented
quote:
Yeah I regret getting this thing. Wish I wasn’t too lazy to post it for sale.
In fairness, we have like 60 of them in the wild. Two have bricked because of a Windows update. Two more have had odd, but very fixable issues. So as a rule, they have performed great.
Posted on 2/20/21 at 12:56 pm to skrayper
It never fails that these type situations make coworkers think I'm a genius, but the things that are actually impressive happen in the background and no one ever notices.
Posted on 2/20/21 at 5:24 pm to Joshjrn
quote:
I just tangentially help with IT issues, but I joke with people that I'm magic and that my presence alone will sometimes fix issues.
This. I always say I have a magic touch, we both have a laugh, and usually the client doesn't care what happened as long as it's working now.
Posted on 2/20/21 at 5:25 pm to skrayper
People don't call me, I call them. And it's never a good thing if I'm calling you.
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