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skrayper
Alabama Fan
Member since Nov 2012
21286 posts

Fellow IT folks - does this happen to you?
I will get a call from someone who insists that they're having a technical issue, and I'll remote in and ask them to show me the problem - only it works perfectly.

This is even true when they will send me a screenshot and I can see the error message, only for it to work perfectly the moment I'm watching. This happens both for my wife and at the job.

Anyone else seem to generate a "fix random problem" field?

I joke a bit, but seriously - this does happen quite a bit. I'm sure some of it is user error that doesn't repeat when I'm watching, but other times I know there was an issue that simply doesn't repeat; heck, I've had fellow IT people call me in to look at something only for it to start working the moment I'm watching. Can be both funny but mildly frustrating if I cannot actually fix the problem so that it doesn't happen again.


Joshjrn
LSU Fan
Baton Rouge
Member since Dec 2008
16605 posts

re: Fellow IT folks - does this happen to you?
I just tangentially help with IT issues, but I joke with people that I'm magic and that my presence alone will sometimes fix issues.


SG_Geaux
LSU Fan
Googolplex Posts
Member since Aug 2004
70319 posts

re: Fellow IT folks - does this happen to you?
All day every day


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LSURep864
LSU Fan
Moscow, Idaho
Member since Nov 2007
9163 posts

re: Fellow IT folks - does this happen to you?
quote:

I just tangentially help with IT issues, but I joke with people that I'm magic and that my presence alone will sometimes fix issues.




This is what I do. In my mind I think they're probably a high functioning moron. At least techwise, but I certainly don't express it. Just blame on gremlins and laugh with them. Knowing there was probably never an issue to begin with.


Joshjrn
LSU Fan
Baton Rouge
Member since Dec 2008
16605 posts

re: Fellow IT folks - does this happen to you?
quote:

This is what I do. In my mind I think they're probably a high functioning moron. At least techwise, but I certainly don't express it. Just blame on gremlins and laugh with them. Knowing there was probably never an issue to begin with.


Yup. I mean, I could point a finger at them and yell PEBKAC until I go hoarse, but it's not going to change anything. Might as well make light of it and be glad that you get to move on with life instead of having to spend time fixing a real issue


Korkstand
LSU Fan
Plaquemine, LA
Member since Nov 2003
21344 posts

re: Fellow IT folks - does this happen to you?
quote:

I just tangentially help with IT issues, but I joke with people that I'm magic and that my presence alone will sometimes fix issues.
I used to do that too, but it's more fun to pretend that you actually already found and repaired the issue, and that it was definitely their fault.

"We both know what you did, don't do it again" and then walk out.


Rhio
LSU Fan
Lake Charles
Member since Dec 2013
804 posts
 Online 

re: Fellow IT folks - does this happen to you?
All day every day. I had one this morning.

Call:

"Our internet is out"

I remote in, immediately load up Google, Outlook, and click around file explorer to verify shares are up.

"You fixed it! Thanks!

Me: Damn right.



lockthevaught
Ole Miss Fan
Member since Jan 2013
1275 posts

re: Fellow IT folks - does this happen to you?
Yes I have this happen to me multiple times a day. There definitely seems to be some mysterious IT "Force" that fixes the computer when you look at it.

Also some days I'll work through a problem....will go in circles fixing the issue...nothing works. Next day try the same exact shite with same steps and it'll work on first attempt.


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70
WhiskeyThrottle
Member since Nov 2017
2092 posts

re: Fellow IT folks - does this happen to you?
We work with API's a lot and we provide an endpoint that anyone can write to. We get a lot of busch league developers trying to write to them then complain that the endpoint is down or that our API doesn't work only for it to be a very simple issue either with a header or missing fields.

My former positions boss (non-IT) called me into her office to fix the mythical problem you're referring to many times. Still does at times. Get into her office, and the problem magically fixed itself.

It's usually a order of operation issue that they refuse to admit.


WhiskeyThrottle
Member since Nov 2017
2092 posts

re: Fellow IT folks - does this happen to you?
quote:

All day every day. I had one this morning.

Call:

"Our internet is out"

I remote in, immediately load up Google, Outlook, and click around file explorer to verify shares are up.

"You fixed it! Thanks!

Me: Damn right.



That's job security and grounds for the MVP award.


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10
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Member since 2001
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LSURep864
LSU Fan
Moscow, Idaho
Member since Nov 2007
9163 posts

re: Fellow IT folks - does this happen to you?
quote:

I remote in, immediately load up Google, Outlook, and click around file explorer to verify shares are up.

"You fixed it! Thanks!

Me: Damn right.



Our VP had is surface pro shite out and boot loop while he was on the road. He left in my office and I gave him another laptop thinking it was dead, without even checking. Because his description of what was happening sounded terrible.


About a week later I power the surface up, it comes up with zero issues. I run the windows updates and tell him it's good to go. He thought I was a damn wizard.

Needless to say I just went with it. Told him I wasn't sure if it was going to pull through, but it did.Told him I'm here if he needs anything.


He said I needed a raise.
This post was edited on 2/19 at 1:28 pm


Joshjrn
LSU Fan
Baton Rouge
Member since Dec 2008
16605 posts

re: Fellow IT folks - does this happen to you?
quote:

About a week later I power the surface up, it comes up with zero issues. I run the windows updates and tell him it's good to go. He thought I was a damn wizard.


Well, I've got a Surface Pro 7 stuck on the Windows logo that refuses to recovery boot from a Windows 10 usb drive no matter which combination of soft and hard keys I press and/or hold. Want to come wave your magic wand at that one as well?


Lazy But Talented
Liberty Fan
DFW
Member since Aug 2011
12922 posts

re: Fellow IT folks - does this happen to you?
quote:

Well, I've got a Surface Pro 7 stuck on the Windows logo


Yeah I regret getting this thing. Wish I wasn’t too lazy to post it for sale.


glorymanutdtiger
LSU Fan
Baton Rouge
Member since Jun 2012
2197 posts

re: Fellow IT folks - does this happen to you?
Sometimes I get Issues back from QA that work perfectly. I wait an hour and reassign back to test.

It passes and gets pushed to prod with no issues ever
This post was edited on 2/19 at 11:34 pm


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Twenty 49
LSU Fan
Shreveport
Member since Jun 2014
14172 posts

re: Fellow IT folks - does this happen to you?
I have a ceiling heater in the bathroom that quit working. Flipped the switch 100 times over a couple years, and nothing ever. Had an electrician at the house and asked him to look at it while he was there.

"You mean this one?" he asked, as he flipped the switch and it came on.

It quit working as soon as he left.


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kywildcatfanone
Kentucky Fan
Wildcat Country!
Member since Oct 2012
78389 posts

re: Fellow IT folks - does this happen to you?
quote:

I will get a call from someone who insists that they're having a technical issue, and I'll remote in and ask them to show me the problem - only it works perfectly.


Every day.


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Joshjrn
LSU Fan
Baton Rouge
Member since Dec 2008
16605 posts

re: Fellow IT folks - does this happen to you?
quote:

Yeah I regret getting this thing. Wish I wasn’t too lazy to post it for sale.


In fairness, we have like 60 of them in the wild. Two have bricked because of a Windows update. Two more have had odd, but very fixable issues. So as a rule, they have performed great.


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3deadtrolls
LSU Fan
Lafayette baw
Member since Jan 2014
3751 posts

re: Fellow IT folks - does this happen to you?
It never fails that these type situations make coworkers think I'm a genius, but the things that are actually impressive happen in the background and no one ever notices.


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30
efrad
LSU Fan
Member since Nov 2007
15514 posts
 Online 

re: Fellow IT folks - does this happen to you?
quote:

I just tangentially help with IT issues, but I joke with people that I'm magic and that my presence alone will sometimes fix issues.


This. I always say I have a magic touch, we both have a laugh, and usually the client doesn't care what happened as long as it's working now.


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Centinel
Alabama Fan
South Carolina
Member since Sep 2016
31897 posts
 Online 

re: Fellow IT folks - does this happen to you?
People don't call me, I call them. And it's never a good thing if I'm calling you.





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