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re: Woman says Walmart oil change ruined her car, leaving $10k repair bill

Posted on 8/14/25 at 10:14 am to
Posted by TheHarahanian
Actually not Harahan as of 6/2023
Member since May 2017
23211 posts
Posted on 8/14/25 at 10:14 am to
quote:

I almost guarantee this is because the Hyundai dealer wants to put in a brand new engine with 0 miles on it and Walmart wants to put a used/remanufactured engine in since her car is 8 years old and the engine that was damaged probably already had over 100,000 miles.

Nah, it’s because Walmart is always rolling back prices.
Posted by Obtuse1
Westside Bodymore Yo
Member since Sep 2016
30046 posts
Posted on 8/14/25 at 10:25 am to
Ignore at your peril

Posted by Thecoz
Member since Dec 2018
3880 posts
Posted on 8/14/25 at 10:36 am to
Quick oil places can be a disaster..
Had my oil changed at a place I use often by my house.. soon had an oil drip.. had my mechanic look at things.. he said someone put in a plug from a different car brand.. stripped my threads and I had a leak… could not prove it was the last oil place although they had done 90 percent of my oil changes..

Cost me installation of a new pan

Posted by East Coast Band
Member since Nov 2010
66950 posts
Posted on 8/14/25 at 10:39 am to
On a correlated story, my 80+ years old FIL got an oil change at a dealership, then noticed some oil leaking in his carport, took the car back to the dealership, then they charged him like $80 to "repair the faulty oilpan threads" . Acted like they were doing hima favor. And my FIL is too mechanically dumb to realize what happened to him.
Posted by footswitch
New Market
Member since Apr 2015
4662 posts
Posted on 8/14/25 at 10:48 am to
I will never ever take my vehicle to Walmart. They suck so bad.
They’ve left lug nuts off and I’ve caught them lying straight to my face about the 30 something item check.
Screw Walmart for everything.
Posted by UptownJoeBrown
Baton Rouge
Member since Jul 2024
7570 posts
Posted on 8/14/25 at 10:55 am to
Reason #83 to do your own oil changes and reasonably simple maintenance items.

Trigger the people who will now post how their time is more valuable to let someone else do it.
Posted by BigBinBR
Baton Rouge
Member since Mar 2023
9404 posts
Posted on 8/14/25 at 11:04 am to
quote:

Comprehensive insurance doesn't cover mechanical issues


Leaving a oil plug out is 100% covered by comprehensive. It's negligence on the part of the oil change company - in this case Walmart.

And oil leak would not be covered because it would be under the maintenance exclusion. Some insurance companies might try to deny because they might say she should have known that there was no oil due to the oil light coming on. For that to hold up we would need to know how long the engine ran before it seized.
This post was edited on 8/14/25 at 11:08 am
Posted by TheDeathValley
Louisiana
Member since Sep 2010
20219 posts
Posted on 8/14/25 at 11:10 am to
Take 5 did in fact ruin my MILs car. They added ~5qts of oil and then added another ~5qts.It was a huge pain to get it fixed. They insisted on their own mechanic, and after 2 months of no progress, my FIL took it to the dealership. It was north of 10k to fix, and Take 5 eventually paid for it.

It was a relatively brand new Ford Escape.
Posted by chinhoyang
Member since Jun 2011
25680 posts
Posted on 8/14/25 at 11:35 am to
This is not the least bit newsworthy. This is not some rare or unusual occurrence. I can think of four cases like this off the top of my head.
Posted by LSUGrrrl
Frisco, TX
Member since Jul 2007
45186 posts
Posted on 8/14/25 at 12:41 pm to
quote:

There’s a lot more to it than just putting the plug back in.

I don’t see how she made it out of the parking lot without the plug in. The engine would quickly expel any oil that might be there, but without the plug, the oil would go straight through when they put it in.

I actually don’t see how that would ever happen unless the plug fell out And it’s difficult to see how a plug would fall out later on even if it was only several threads in.

But, shite happens I suppose.


I was given a brand new, off the delivery truck Highlander when I was in Vancouver. After a few miles, I felt the car driving roughly but was on an interstate and it took me a few miles to exit and find a safe place to pull over. Engine locked up completely. The manufacturer hadn’t put oil in the vehicle before delivering to the rental company.

The car actually drove several miles that way before it locked up.
Posted by Seth Bullock
Member since Nov 2024
255 posts
Posted on 8/14/25 at 12:42 pm to
Comprehensive insurance doesn't cover mechanical issues


Sure they do. Buddy's truck was under warranty when injector pump failed. Entire new fuel system needed to the tune of about 12k (10 years ago). Ford dealer managed to find a speck of rust on a sensor and denied warranty coverage as it was "contaminated fuel". Filed a comp claim, he paid his deductible and insurance covered the remainder.
Posted by LSUlefty
Youngsville, LA
Member since Dec 2007
28331 posts
Posted on 8/14/25 at 12:49 pm to
quote:

Seems like an awfully high amount of money to just put the plug back in. ?


Post of the year
Posted by LNCHBOX
70448
Member since Jun 2009
88719 posts
Posted on 8/14/25 at 12:50 pm to
quote:

Sure they do. Buddy's truck was under warranty when injector pump failed. Entire new fuel system needed to the tune of about 12k (10 years ago). Ford dealer managed to find a speck of rust on a sensor and denied warranty coverage as it was "contaminated fuel". Filed a comp claim, he paid his deductible and insurance covered the remainder.


bullshite
Posted by augustbengal
shreveport
Member since Sep 2007
1324 posts
Posted on 8/14/25 at 12:57 pm to
This happened to us at Walmart 30 years ago. They ran water through our engine and blew it up. Realized the mistake right away. Told us they would take care of everything. Rental car and tow to where we wanted it repaired.

Pulled the same thing - wanted to take an engine out of a wrecked car that wasn’t even the same model and replace it. We’d towed it to Paretti in Metairie. Paretti said they would not replace the engine with an engine from another vehicle. We’d have to go elsewhere. Basically we had to pay the remainder of what was owed to replace a new engine. We were so stinkin’ poor at that point. We had to use our tax refund to pay the balance. We were twenty four years old, too stupid to know to call an attorney. We didn’t go to Walmart for anything after that. Full on boycott for twenty plus years. Then our oldest got a job at corporate Walmart. The irony…
Posted by Yewkindewit
Near Birmingham, Alabama
Member since Apr 2012
21639 posts
Posted on 8/14/25 at 12:58 pm to
My son had a Nissan dealership do an oil change on a 370Z. They did not tighten the oil pan drain plug beyond finger tight. It was leaking on the driveway. We jacked it up and tightened it and won’t go back to that stealership. It lost about a fourth of quart.
Posted by Macfly
BR & DS
Member since Jan 2016
10047 posts
Posted on 8/14/25 at 1:01 pm to
Would think the oil light would light immediately if the plug was never installed.
Posted by Sidicous
NELA
Member since Aug 2015
19296 posts
Posted on 8/14/25 at 1:10 pm to
When I was in college the first time back in the 80’s my parents moved from Memphis to Tulsa so when I went home for the summer it was where I didn’t know anyone.

1st thing I did was call a temp agency and they immediately sent to a car dealership to clean up flooded cars. There were 14 of us from the temp agency and the dealership had just hired a driver right before the flood.

Getting to know the guys led to the driver talking about his experience at a Andy Granatelli oil change shop ( it was a regional chain with like 10 locations in Tulsa alone) where they fired “a guy” for leaving the drain plug off a brand new corvette.

After the flood cars were completed just the driver and I were retained. The driver backed a DeLorean into a brick wall parking it after service. It turns out the driver was “a guy” from the oil change screwup.
Posted by SpotCheckBilly
Member since May 2020
8307 posts
Posted on 8/14/25 at 1:31 pm to
Walmart would likely only replace it with a used motor of similar mileage. If it is one of the 6-cylinder Hyundai motors, I would check to see if it's one of the ones that develops some serious problems around 120k. If so. I'd look into taking the money and using it to buy something else.
Posted by ChatGPT of LA
Member since Mar 2023
4656 posts
Posted on 8/14/25 at 1:37 pm to
quote:

the Hyundai dealer wants to put in a brand new engine with 0 miles on it


As it should. If it overheated, everything is shot and the block is warped.

quote:

Walmart wants to put a used/remanufactured engine


What Walmart wants at this point, is irrelevant.

She should go see a shrink, complain about stress and anxiety, among other things...and get them for a ton of pain and suffering.
Posted by wackatimesthree
Member since Oct 2019
10744 posts
Posted on 8/14/25 at 1:39 pm to
quote:

If they filled it with oil and didn't put the plug back in, wouldn't it leave a trail of oil leading right back to the service bay?


I doubt she would have even been able to drive out of the bay before it all leaked right back out.

Think about it.

When they take the drain plug out, it only takes 5 minutes or so for all the old oil to drain out. The new oil would drain just as fast with no plug in.

It takes at least five minutes for them to try to upsell you on services you don't need and to sign the paperwork and pay.
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