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re: Why does the American consumer want quantity instead of quality and customer service?

Posted on 4/4/26 at 1:41 am to
Posted by ultratiger89
Houston, Tx
Member since Aug 2007
3937 posts
Posted on 4/4/26 at 1:41 am to
quote:

Dollar Generals sprout up like mushrooms, and products and services that you buy are not as good as you remember. So what gives?


When has Dollar General ever had quality???
Posted by Horsemeat
2025 Contributor Of The Year
Member since Dec 2014
15493 posts
Posted on 4/4/26 at 1:53 am to
People have been brainwashed into thinking exhibiting wealth and living in perpetual debt is more important than actually having wealth. Nobody wants the good thing that lasts a long time when the cheaper thing is easier to replace every few years because that will make you have the new thing more often which is more important than the old thing that's so outdated. Imagine having a refrigerator from the 90's in your kitchen now - lame! You should all be updating to the smart fridge with touchscreen access to distribute your ice and filtered water! That's what makes you look rich to your neighbors when they come over! You definitely don't want that old reliable thing that you bought 30 years ago that doesnt break down - get the new thing that you have to buy filters for every six months.
Posted by UptownJoeBrown
Baton Rouge
Member since Jul 2024
9842 posts
Posted on 4/4/26 at 3:19 am to
All that and didn’t tell us what kind of roof you are getting. What kind?
Posted by Mo Jeaux
Member since Aug 2008
63585 posts
Posted on 4/4/26 at 3:50 am to
quote:

Private Equity wants profit.


Why’d you focus on private equity?
Posted by LemmyLives
Texas
Member since Mar 2019
16041 posts
Posted on 4/4/26 at 7:02 am to
Yet people working fast food have the latest phones. The consumer consumes, nobody makes them do it.
Posted by Tchefuncte Tiger
Bat'n Rudge
Member since Oct 2004
63398 posts
Posted on 4/4/26 at 7:23 am to
quote:

not a single word and only drawings


Or a QR code with an animated video.
Posted by Dixie2023
Member since Mar 2023
5192 posts
Posted on 4/4/26 at 8:33 am to
Everything is junk. Not the same, but re to cost. Easter Heavenly Hash is now a 4-pack instead of 6 for same price. As much I it’s one of my fav, I passed it up on principle.
Posted by real turf fan
East Tennessee
Member since Dec 2016
11920 posts
Posted on 4/4/26 at 9:00 am to
Maybe there's a hidden society whose worth is measured by how many storage units each member rents to hold the stuff that has value to them but no value if they tried to sell it?
Posted by Warfox
B.R. Native (now in MA)
Member since Apr 2017
3832 posts
Posted on 4/4/26 at 12:47 pm to


It really does appear to be out of anyone’s control at this poiint; we are all just in for the ride, wherever that may lead…
Posted by Mariner
Mandeville, LA
Member since Jul 2009
2635 posts
Posted on 4/4/26 at 9:33 pm to
quote:

All that and didn’t tell us what kind of roof you are getting. What kind?





I decided to go with DaVinci synthetic slate in multi-width with a staggered install. Also getting full ice and water shield and FORTIFIED. I originally was interested in slate as they last 100 years, but upon talking with several people in the industry, I decided not to. Its way more expensive than synthetic slate, and you have to beef up the structure to support the weight. It's also brittle if somebody walks on it without authorization, and I can see that happening. Lastly, there is a small market of roofers who are skilled with it, and if its somehow damaged in a storm, I will be waiting a long time for a repair.

My last house I installed F-Wave. Its a little less expensive that DaVinci. It looks great and unique, and I got a lot of compliments. Had two light hail storms. No issues. Several people near me had to replace their roofs.

Metal seems great too, but I did not like it architecturally for this application.
This post was edited on 4/4/26 at 9:40 pm
Posted by LSUDad
Still on the move
Member since May 2004
62512 posts
Posted on 4/5/26 at 1:58 am to
quote:

Dollar Generals sprout up like mushrooms, and products and services that you buy are not as good as you remember.


The profit margin is very good with these Dollar stores. That’s why you see them everywhere.
Way back when, I started in the grocery business. We did a trick, we put a sign up, 25 cents a can. Women would pick up anywhere from 1-4 cans. We changed the sign, 4 for $1.00. They’d pick up 4 every time. Changed it to 2 for 50 cents. What do you think they did?

Also, have the news report, there’s a shortage, let’s say bread, within hours, you’ll have a bread shortage.

Gas, Toilet Paper, .22 bullets, Sheetrock, those were some of the shortages I lived through.
Posted by ClientNumber9
Member since Feb 2009
10104 posts
Posted on 4/5/26 at 5:21 am to
quote:


I want quality.

Private Equity wants profit.


YOU may want quality over quantity but capitalism disagrees with you. The American consumer has demonstrated over and over again that when faced with the option for cheaper products with poor customer service over quality products and white glove service at a more expensive rate, they choose the former. Every time.

Look at airlines for example. Priced for inflation, airline travel is the cheapest it's ever been. It's almost a third of what it cost to travel than it did in the 70s. In the 50s and before, airline travel was only for the wealthy. Now we get cheap airline tickets but instinctively complain about the limited space, terrible food and bad customer service.

Pick your industry- it's all the same. Walmart vs the home town, family owner corner store. Amazon clothing vs local boutiques.

Americans bitch about customer service and Chinese made garbage and foreign help loves but that lowers prices and they keep snatching up those products.

Capitalism and the free market give the customer what they want and this is clearly what the customer wants.
This post was edited on 4/5/26 at 7:35 am
Posted by FLObserver
Jacksonville
Member since Nov 2005
16083 posts
Posted on 4/5/26 at 5:40 am to
quote:

You can pay double at Publix for what you'd pay at Walmart for a slightly nicer shopping experience if that's your thing.

But the two for one specials are better at Publix.
Posted by RohanGonzales
Pronoun: Whatever
Member since Apr 2024
10590 posts
Posted on 4/5/26 at 5:49 am to
quote:

Because 85% of people are idiots, including many of those with an above average IQ. They don't care or know better. They simply consume.


Cite your source. I doubt it is more than 82.7%
Posted by Bayou
Boudin, LA
Member since Feb 2005
42797 posts
Posted on 4/5/26 at 6:48 am to
quote:

Why does the American consumer want quantity

Posted by castorinho
13623 posts
Member since Nov 2010
87468 posts
Posted on 4/5/26 at 7:48 am to
quote:

Don't put all the blame on the consumer. We don't really have a choice because of the economic philosophy of continuous growth that corporations and financial institutions practice.


If a product is of decent to excellent quality then less get sold over time because the need to replace it goes down.

That's bad for shareholder interests.


Lots of contradictions here. If the consumer does not consume, then there's no profit to be had and the business will have to adjust to survive.
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