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re: Waitress stiffed on $735 takeout order, then fired for calling out customer on FB

Posted on 2/12/18 at 8:20 am to
Posted by Evolved Simian
Bushwood Country Club
Member since Sep 2010
20471 posts
Posted on 2/12/18 at 8:20 am to
quote:

restaurants should pay employees correctly in the first place.


Agreed, but that is not reality.

quote:

pay her for doing her regular job


There's a lot more work involved in getting a 75 person carryout order than there is in serving 3 four-tops, and it takes as much or more of your time.

I just think that they were shitty people for not at least slipping her a $20 for making her carry it out to their car. That's a LOT of food.
Posted by slackster
Houston
Member since Mar 2009
84609 posts
Posted on 2/12/18 at 8:20 am to
quote:

Then why does anybody salaried do more than the bare minimum? We are all expected to perform our jobs well.


Exactly. That excuse is so dumb.
Posted by Upperdecker
St. George, LA
Member since Nov 2014
30542 posts
Posted on 2/12/18 at 8:20 am to
Damn if posting about not getting tipped was a thing when I was a waiter, a lot of people would accuse me of being a racist or a bad server by how many times I posted about black people not tipping me
Posted by Antonio Moss
Baton Rouge
Member since Mar 2006
48294 posts
Posted on 2/12/18 at 8:21 am to
quote:

It’s supposed to bring about excellence in service.


Yep.

Better servers make more money. It's a very capitalist system. Back when I managed a restaurant in college, our owner would constantly talk about servers being self-employed. Once, several servers asked that we move to a tip pool system. Not surprisingly, only the shitty servers supported it.

Hell, if a server averaged under 15% for two months, we fired them.
Posted by NYNolaguy1
Member since May 2011
20868 posts
Posted on 2/12/18 at 8:21 am to
quote:

It’s supposed to bring about excellence in service. Similar to commission in sales, as you have a much more vested interest in the customer than receiving a pay check regardless and doing the bare minimum for that. It should be an incentive however, and not an entitlement.



Or an excuse to pass off employee salaries to the customer. It makes it super easy for the employer to say, "You didnt get a tip? Tough shite." Even when the employee did absolutely nothing wrong.
Posted by the paradigm
Moon Township, PA
Member since Sep 2017
5417 posts
Posted on 2/12/18 at 8:23 am to
Wanna avoid this problem? Then find an occupation where you don’t have to rely on tips to get by.
Posted by whodatdude
Member since Feb 2011
1372 posts
Posted on 2/12/18 at 8:23 am to
quote:

why is it the customer’s responsibility to pay her for doing her regular job?


It's not.

Most take-out/to-go employees are paid around $9-$10/hour, since there's no real expectation or requirement for tipping. Any tips they do receive is simply extra (i.e. one customer in an hour tipping you $2 bumps you to $12 for that hour).

To complain that you didn't receive a tip for simply doing your job and then blast that customer on social media is just flat out dumb. Should the church have tipped? Sure. But when you work in that position, you understand they are under no obligation to do so.
Posted by Antonio Moss
Baton Rouge
Member since Mar 2006
48294 posts
Posted on 2/12/18 at 8:23 am to
quote:

Then why does anybody salaried do more than the bare minimum? We are all expected to perform our jobs well.


Food service isn't exactly a high demand industry. How many people salaried at $20,000 are elite workers?
Posted by Faceplant
Member since Jul 2017
1016 posts
Posted on 2/12/18 at 8:23 am to
Of course she has a tittie tattoo
Posted by Lsupimp
Ersatz Amerika-97.6% phony & fake
Member since Nov 2003
78328 posts
Posted on 2/12/18 at 8:24 am to
Her employer would rather have 735 dollar takeout orders than have a disgruntled and unprofessional employee who takes work disputes public. Never call out a good customer publicly.
Posted by Powerman
Member since Jan 2004
162190 posts
Posted on 2/12/18 at 8:24 am to
quote:



Then why does anybody salaried do more than the bare minimum? We are all expected to perform our jobs well.

More room for growth? You can't do much better than server in the restaurant industry unless you own the place or get to a corporate level in a chain environment.
Posted by Evolved Simian
Bushwood Country Club
Member since Sep 2010
20471 posts
Posted on 2/12/18 at 8:24 am to
quote:

Then why does anybody salaried do more than the bare minimum?


Raises, promotions. EVERYBODY is motivated by the money.

And no, you don't get anything more than the bare minimum for someone salaried who has no chance of being incentivized with bonuses, raises, or promotions.
Posted by Yewkindewit
Near Birmingham, Alabama
Member since Apr 2012
20013 posts
Posted on 2/12/18 at 8:26 am to
If it was a black church I understand the lack of a tip.
Posted by Wtodd
Tampa, FL
Member since Oct 2013
67482 posts
Posted on 2/12/18 at 8:26 am to
quote:

They sure did accept their $735 refund though. How righteous of them.

Agree with the premise but you're being self-righteous too
Posted by TigerNlc
Chocolate City
Member since Jun 2006
32487 posts
Posted on 2/12/18 at 8:26 am to
I'm not tipping someone to put my food in a box.
Posted by Powerman
Member since Jan 2004
162190 posts
Posted on 2/12/18 at 8:26 am to
quote:

And no, you don't get anything more than the bare minimum for someone salaried who has no chance of being incentivized with bonuses, raises, or promotions.



Someone gets it
Posted by NYNolaguy1
Member since May 2011
20868 posts
Posted on 2/12/18 at 8:26 am to
quote:

Never call out a good customer publicly.


I suspect finding employees to serve this "good customer" will be difficult in the future.

People working on tips prefer to get tips when they do their jobs well. Its not like the employer cares if the customer doesnt tip, but the prospective employee will.
This post was edited on 2/12/18 at 8:31 am
Posted by Antonio Moss
Baton Rouge
Member since Mar 2006
48294 posts
Posted on 2/12/18 at 8:26 am to
quote:

Or an excuse to pass off employee salaries to the customer. It makes it super easy for the employer to say, "You didnt get a tip? Tough shite." Even when the employee did absolutely nothing wrong.


frick that. Even marginally good servers make way more than they would get paid if it was an hourly wage. It's honestly a great system that benefits everyone except two groups:

1) Bad servers
2) Poor, trashy customers
Posted by slackster
Houston
Member since Mar 2009
84609 posts
Posted on 2/12/18 at 8:26 am to
quote:

Because restaurant prices would jump 20% and we'd have to listen to all the OT ballers bitch about paying $14 for their fried cheese sticks at Applebe


They'd jump more than that. Cash tips are what make that industry churn. Employees don't report them and both employees and employers save a ton of money as a result.
Posted by Evil Little Thing
Member since Jul 2013
11214 posts
Posted on 2/12/18 at 8:27 am to
quote:

Raises, promotions. EVERYBODY is motivated by the money.


Exactly. There are ways for employers to motivate employees that don’t require the customer to pay employees directly.
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