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Started By
Message
Verizon users. Does your phone keep disconnecting fron wifi?
Posted on 2/19/18 at 7:09 am
Posted on 2/19/18 at 7:09 am
We have three phones: Samsung(mine) Iphone(wife) and Google(son) and for the past two months all three phones have been disconnecting from wifi and giving an authentication error. Has anyone else had this problem? Were you able to fix it? If so, How?
21
Posted on 2/19/18 at 7:13 am to Placebeaux
I have an iPhone with Verizon. Every now and then my wifi just doesn’t work so I have to disconnect
Posted on 2/19/18 at 7:16 am to Placebeaux
Is it with any WiFi network or just one in particular?
Posted on 2/19/18 at 7:17 am to whit
was thinking it was my router at home causing the WiFi issues. every now and then i cant connect, have to switch to "airplane mode" wait a few seconds and then back to normal, and it works again.
had AT&T through work, but they switched to Verizon at the 1st of the year. Wife's AT&T is not having issues.
had AT&T through work, but they switched to Verizon at the 1st of the year. Wife's AT&T is not having issues.
Posted on 2/19/18 at 7:21 am to TypoKnig
This is at home, work and the gym.
Posted on 2/19/18 at 7:32 am to Placebeaux
Haven't had that problem
Posted on 2/19/18 at 7:40 am to onelochevy
quote:
Haven't had that problem
Posted on 2/19/18 at 7:40 am to Placebeaux
Samsung and Verizon for me and no problems at all.
Posted on 2/19/18 at 7:43 am to Placebeaux
I have had this happen on my samsung s7 edge but I only notice it at home. I have been blaming the ATT fiber router as the router I have in my office doesnt disconnect.
Posted on 2/19/18 at 7:43 am to airfernando
In November my two year agreement ended. I have a Samsung Galaxy 6 and the wife has an iPhone 6.
Posted on 2/19/18 at 7:50 am to Placebeaux
Have Verizon, never had this issue.
Posted on 2/19/18 at 7:50 am to Placebeaux
Yes. Android Moto Z. Verizon Network. Thought it was my router but maybe not...?
Posted on 2/19/18 at 7:51 am to Placebeaux
quote:
We have three phones: Samsung(mine) Iphone(wife) and Google(son) and for the past two months all three phones have been disconnecting from wifi and giving an authentication error. Has anyone else had this problem? Were you able to fix it? If so, How?
1) Are you on the latest phone software?
2) Have you done a hard reset on your phone?
3) I would ask about the router at home but since this is happening everywhere it lies on the phone.
4) Do you disconnect a lot from standard WCDMA/LTE phone calls or data sessions?
/-----------------------------------------------------/
Anyways, this is interesting because I would consider it to be an attach issue within the phone with a base station near your home but since this is standard WiFi it follows IEEE 802.11 protocol and not 3GPP standards that probably is not the issue.
It is more than likely a certificate issue with the authentication error. Have you "forgotten" each network to renew certificates for each?
Posted on 2/19/18 at 7:51 am to Placebeaux
I haven't seen that, but my messages have been appearing out of order for weeks now and its annoying as hell
Posted on 2/19/18 at 7:52 am to Placebeaux
Samsung S6, S7, LG G4 and iPhone 6.... no issues
Posted on 2/19/18 at 7:56 am to Placebeaux
I sometimes get a network error that my wifi on my LG G4 phone is not connected but then if I go into wifi settings it is in fact connected. The issue seems to be confined to the 5G network. No other words it seems to be a false positive error. I have a Netgear router and it broadcasts a 5G network and a non-5G network. The non-5G broadcast seems to have a wider broadcast radius than the 5G network but I can get the error even when I am very close to the router.
Posted on 2/19/18 at 8:03 am to GurleyGirl
quote:
I have a Netgear router and it broadcasts a 5G network and a non-5G network. The non-5G broadcast seems to have a wider broadcast radius than the 5G network but I can get the error even when I am very close to the router.
I am assuming you mean 5Ghz Channel?
Posted on 2/19/18 at 8:18 am to Placebeaux
Turn off wifi-assist. Let us know the results.
This stops the phone from failing over to cell data when the phone detects wifi signal is poor
This stops the phone from failing over to cell data when the phone detects wifi signal is poor
Posted on 2/19/18 at 8:39 am to 50_Tiger
Haven't done a hard reset I think I'll try that
Posted on 2/19/18 at 8:41 am to jeff5891
I think that would be the smart switch on my phone and I turned that off. I also clear out my cache everyday but that doesn't seem to help. The only solution I'm getting is turning WiFi off and back on but it doesn't always stay connected
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