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Started By
Message
re: United CEO doubles down, calls passenger "belligerent", claims United followed rules
Posted on 4/11/17 at 12:49 pm to member12
Posted on 4/11/17 at 12:49 pm to member12
quote:
but offer a reasonable voucher as compensation and keep upping it until you get volunteers.
I agree. However this was the last flight of the day and many people wanted to remain. ALSO, the airline industry lobbyist got caps put in the regs so there is no "keep going up"
DOT Passenger Rights
Those caps are usually in the form of vouchers when what people will, more likely, accept is cash.
0
Posted on 4/11/17 at 12:50 pm to Junky
quote:
You forget that United would rebook him and accommodate their mistake.
Why didn't they try to offer more than an $800 credit and have a volunteer leave the plane? I've taken $800 vouchers for a 90 minute delay before. I've offered to stay overnight once for $1100, but there is always someone else that takes $900 or $1000 in airline credits.
An $800 credit is pretty low these days for an overnight delay. Most likely a few hundred more and they could have avoided this situation completely.
Or why not send the flight crew down to Midway and catch a Southwest flight to Louisville?
This post was edited on 4/11/17 at 12:53 pm
Posted on 4/11/17 at 12:50 pm to NYNolaguy1
quote:
Perhaps you and I have different definitions. If this dude was causing a scene and being violent/belligerent than you would have a point. I have seen nothing to indicate this happened. Have you?
Again, it isn't his seat to peacefully sit in. It is United's. He just rented it and United holds the right to boot him if need be.
Posted on 4/11/17 at 12:53 pm to Junky
Posted on 4/11/17 at 12:54 pm to Junky
Considering that the "rebook" meant waiting about 20 hours for the next flight from Chicago to Louisville at 2:30 PM the following day, that kind of isn't an option for some people.
They also got offers from passengers willing to be bumped for about $1500 rather than the $800 they were offering but the United manager laughed in their faces.
They could have started throwing money at passengers until they got four takers and still come out of this millions if not billions ahead of where they will end up due to bad PR.
They also got offers from passengers willing to be bumped for about $1500 rather than the $800 they were offering but the United manager laughed in their faces.
They could have started throwing money at passengers until they got four takers and still come out of this millions if not billions ahead of where they will end up due to bad PR.
Posted on 4/11/17 at 12:54 pm to member12
quote:
and a paid passenger ended up injured and bloodied to make space
Because said passenger was acting like a dick. The other 3 weren't roughed up.
Posted on 4/11/17 at 12:56 pm to Junky
quote:
He was randomly chosen and then United stuck with their choice because again, it is their plane and their right to.
It's their obligation to follow their carriage of contract with their passengers.
My question is if the $800 offered was 400% of the one way fare. If it wasn't they didn't follow their own rules, then made it worse by forcibly removing people who didn't agree to a change in the original contract they agreed to.
Posted on 4/11/17 at 12:58 pm to NYNolaguy1
quote:If he's not obliging to requests over and over again then he's, almost by definition, being unruly.
Is peacefully sitting in a seat "unruly"?
Posted on 4/11/17 at 12:58 pm to teke184
From what I understand the maximums are:
Delay under 2 hours = $650 voucher max
Delay over 2 hours = $1,300 voucher max.
And we all know that air vouchers do not equal cash value to an airline, much less.
Delay under 2 hours = $650 voucher max
Delay over 2 hours = $1,300 voucher max.
And we all know that air vouchers do not equal cash value to an airline, much less.
Posted on 4/11/17 at 1:01 pm to Junky
quote:
Because said passenger was acting like a dick. The other 3 weren't roughed up.
No, it's because they were too cheap to cough up enough credits to get a volunteer. $800 credit/voucher for an overnight stay on a Sunday or Monday flight isn't really trying. Anyone that flies regularly would know that.
This post was edited on 4/11/17 at 1:03 pm
Posted on 4/11/17 at 1:03 pm to Dont_Call_Me_RAY
quote:
From what I understand the maximums are:
Delay under 2 hours = $650 voucher max
Delay over 2 hours = $1,300 voucher max.
And we all know that air vouchers do not equal cash value to an airline, much less.
So my question for Junky is this: if the airline agreed to pay these amounts in it's contract, then threatened said passengers with the hard way if they didn't agree to lesser amount than in said contract- on what ground did they pull this guy off?
Posted on 4/11/17 at 1:03 pm to NYNolaguy1
quote:
It's their obligation to follow their carriage of contract with their passengers.
My question is if the $800 offered was 400% of the one way fare. If it wasn't they didn't follow their own rules,
Obligation, yes - not absolutely required though. I guarantee United made the announcement that they would involuntarily start choosing passengers to remove.
quote:
then made it worse by forcibly removing people who didn't agree to a change in the original contract they agreed to.
Doesn't matter, because United still reserves the right to rebook them and remove a passenger from that flight. I believe....and could be wrong...that the next flight that an airline must rebook you on needs to be within 24hrs of the original flight.
Posted on 4/11/17 at 1:05 pm to NYNolaguy1
quote:
So my question for Junky is this: if the airline agreed to pay these amounts in it's contract, then threatened said passengers with the hard way if they didn't agree to lesser amount than in said contract- on what ground did they pull this guy off?
As soon as they started involuntarily selecting passengers and he wouldn't move. As soon as you do not obey the flight crew, you are considered unruly.
Posted on 4/11/17 at 1:06 pm to Junky
quote:
Obligation, yes - not absolutely required though. I guarantee United made the announcement that they would involuntarily start choosing passengers to remove.
If what you suggest is true that's a breach of contract.
You just can't start making up imaginary terms and then have them enforced by the police.
Posted on 4/11/17 at 1:06 pm to NYNolaguy1
quote:My guess is United has a catch all policy that says they can remove anyone from a flight for any reason they feel, or something along those lines.
If what you suggest is true that's a breach of contract.
You just can't start making up imaginary terms and then have them enforced by the police.
Posted on 4/11/17 at 1:07 pm to member12
quote:
No, it's because they were too cheap to cough up enough credits to get a volunteer.
Sure, it is a passenger's right to refuse and see what happens. Once the airline makes the choice to boot passengers, you will lose if it is you.
Posted on 4/11/17 at 1:07 pm to NYNolaguy1
quote:
If what you suggest is true that's a breach of contract.
fine print sir
Posted on 4/11/17 at 1:08 pm to Junky
And what of the difference in rules between overbooks and pulling off paying passengers for standby passengers?
Once he has an assigned seat and is sitting in it, the rules are different than if he were at the gate denied boarding.
Once he has an assigned seat and is sitting in it, the rules are different than if he were at the gate denied boarding.
Posted on 4/11/17 at 1:09 pm to shel311
quote:
My guess is United has a catch all policy that says they can remove anyone from a flight for any reason they feel, or something along those lines.
I imagine we'll find out.
Hopefully the bone head CEO doesn't pay him so we can see this settled in court. I would love to be on that jury.
Posted on 4/11/17 at 1:10 pm to teke184
quote:
And what of the difference in rules between overbooks and pulling off paying passengers for standby passengers?
Obviously paying passengers first - standby is screwed - pay full fare next time.
quote:
Once he has an assigned seat and is sitting in it, the rules are different than if he were at the gate denied boarding.
Not if the crew asked him to get up and he refused - considered unruly.
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