re: SWB Nola to commence making up bills next week

This is no lie...I've been in a dispute with my bill for 2 years now...since then they've sent out 2 'investigators" and a guy to replace my meter.

A couple weeks ago I get a letter stating that my meter is working fine and that I owed the balance on my bill and that If I wanted to dispute it further I had to call customer service and request a hearing...so that's what I did. I have a hearing set up for January 2nd 2020...lol

When I called I asked the lady how did they determine that I owed what I was being charged...she said "because your meter is working properly" I ask, "how do you know" she said because the investigator said so. So I asked" Was this before or after yall came out and replace my meter with a new meter"? Of course she didnt know

Of course she told me that the leak was on my side of the meter.....now I asked...how do you know there's a leak? She said, because of your high water usage.....I said well was the meter running when the investigator came out..she said no....I said well then there's no leak...she argued with me that there had to be a leak

I tried to explain to her that if there was a leak the meter would be running because the water has to pass through the meter.....she didnt understand how that worked and just told me that If I wanted to argue anymore I had to go to the hearing.......she just though I had a leak on my property that was bypassing the meter somehow.


So what I did was sent in a public information request...requesting all billing and maintenance records for my meter from January 1st 2016 through Sept 9th 2019

The reasoning for my meter change out in 2019

The request the results on the investigation to my request to review my account and the dates and results of the 2 site visits to my property in 2018 and 2019.

That was 2 weeks ago and haven't heard a word

My last bill was an estimate...it show that we used 2.3 gallons that month (24 days)

The bill I got yesterday was an actual bill and it shows that we used 16.0 gallons last month (25 days)

*usage in thousands of gallons.

Family of 4 with a pool


I dont water my lawn

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you get a statement credit

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This includes such circumstances as unsafe weather conditions or an obstruction, such as a parked car, blocking the water meter cover.

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In New Orleans, there's likely to be water blocking the water meter cover if there's unsafe weather.

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We improved our meter reading process by reordering the sequence in which meters are read. This allows a meter reader to read the same sequence of routes and become more familiar with the location of each water meter.

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Wait. The meter readers having a “route” wasn’t a normal process?

They act like this is some revolutionary new technology that hasn’t been in place with every other utility or postal/delivery company

It has to be impossible for a government agency to be run worst than the Sewerage & Water Board of New Orleans, right?

Please tell me that is impossible...

Lol I literally just got an email from the SWB, they must be reading this thread.

Dear Lord TB08,

Please see the attached records, which are responsive to your public records request. There are no further responsive records to your request.



Regarding the replacement of your meter, your meter had to be replaced because the meter was not positioned properly.

Make sure you sign up for their convenient auto pay.

Not that it is possible to outdo the S&WB but Baton Rouge is trying. I opened a small one man admin office for my business. There is one guy there about four days a week for six to eight hours a day. The only water he uses is to flush the toilet a couple of times a day.

I noticed a large water bill, for what we are using, and called the BR Water Co. Their response? The office “doesn’t use enough water to get a reading so they can’t come up with an average bill.” Therefore, they charge me a “minimum” that assumes a large amount of water usage. That’s right. We don’t use enough so we pay more.

Have considered just running the faucets to get a minimum reading but I refuse to capitulate to their stupidity.

Bump.

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The bill I got yesterday was an actual bill and it shows that we used 16.0 gallons last month (25 days) *usage in thousands of gallons. Family of 4 with a pool

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Just got our first water bill in the house we just purchased last month. They claim we used 14,000 gallons in 15 days. No pool and two adults.