re: I Loathe AT&T

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Good luck. If you have any problems, getting a tech out to your house is an act of congress.

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And God forbid you have any sort of problem. They will schedule a tech to come out sometime within the next 7 days. That tech will be late. When he does show up he will spend the next 4 hours driving up and down your driveway and your road. After that 4 hours of acting busy he will declare the problem fixed and leave. You will then find that the problem was not fixed and you will call them again. They schedule another tech. That tech gets the appointment double booked and had to change it for tomorrow. He shows up on time to spend another 5 hours doing the same thing the other tech did just to declare the problem fixed. But, the problem still persisted. You will call again for a third tech to come out 4 days later. Prior to the tech coming out, you will discover the cause of the problem yourself. The tech will show up and you will tell him the problem and what you think is causing it. He will ignore you and commence to spending another 5 hours doing the same shite that the first two techs did only to declare the problem fixed and leave.

The problem won't be fixed, but you will know kind of how to fix it and you will fix it by basically putting a bandaid on it. That bandaid fix will last 3 or 4 months until the problem starts back and you have to call the useless frickers again.

You could also have AT&T cell service in addition to your TV and internet service, but in your significant other's name. You could decide to use one of your upgrades to get a new cell phone. The poor, useless sales girl at the AT&T store will sell you a phone. She will also manage to find a way to somehow make changes to your internet and tv account that is in your significant other's name. Those changes will raise your bill by over $100. When you see your bill, you will contact AT&T. The first two people you talk to will speak english about as well as your dog. The third person you will understand, but they won't be able to help you. All will tell you they have no idea what you are talking about. You will finally end up talking to a guy named Randy in Colorado who will tell you what that girl did should have been impossible. You and Randy will spend the next hour trying to fix the useless sales girl's frick up. Three hours later, you will somewhat have resolved the issue and have a little better deal on your service.

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In time though, AT&T's bureaucratic mega-corporate dysfunction will destroy all of these things. Imagine an internet/communications company having a website that doesn't work half of the time.

I don't think AT&T wants to suck, I think they can't help it because they're so huge and unwieldy (contrast that with something like American Airlines, where I think the business leaders get up everyday and think "how can I frick over our customers today")

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I'm not sure. Having had to deal with AT&T for both home and business for years in many different formats, I imagine a corporate strategy that intentionally downsizes higher paid employees that could actually improve performance or service to increasingly focus on call center protocols that simply try to snake a bit of extra money with the idea that enough people will be too lazy to change service.

Been a Verizon customer. Service works but man, you gonna pay a premium. They high on everything.

I think unlimited after fees we’re like $190.00 just for service.

The $20/line fee just burns me up. That’s $40.00 for nothing. Just having a phone enabled with service.

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Enough is enough and I am switching to Verizon which I am sure has it’s own issues. But it’s a matter of principle now. I fricking hate them.

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Exactly why I left. Been with Verizon for years now. Love it

I dumped AT&T about 3 years ago for Verizon. My bills have been consistent, and consistently lower.

I switched from them to Cox a few weeks ago because I lived in the only neighborhood in Wichita without high speed internet and was still getting charged like I had it despite me asking them repeatedly to fix my bill.

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And God forbid you have any sort of problem. They will schedule a tech to come out sometime within the next 7 days.

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Three times I've had techs text me saying that they were double booked and couldn't make it to my house. The stinger is that they told me I'd have to schedule again through their customer support.

Their uverse service is great, but they've been trying to force TV users to DirecTV after they bought it. Internet should be fine though. The 1GB fiber is legit. Only thing better is Google fiber IMO.

I despise the AT&T website and app though. I'm legitimately considering leaving solely because of their shitty web and app experience. Nothing is simple, clicking certain links brings you back to the sign in screen which then brings you to the main menu upon signing in. It's absurdly annoying, and I want to rage everytime I use it. Paying your bill is super easy though, of course.

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On the residential side, the highest speed internet they offer is 100/3 Mbps service at 95 dollars a month. The lowest internet package they have is a 10/.5 Mbps service for 50 per month.

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What the frick? That sucks, man.