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re: How have Chick-Fil-A and Costco figured out customer service while others...
Posted on 6/25/24 at 10:00 am to bigberg2000
Posted on 6/25/24 at 10:00 am to bigberg2000
See Buccees as another example of how to do it.
0
Posted on 6/25/24 at 10:15 am to sidewalkside
I know Costco pays more than their competitors
Posted on 6/25/24 at 10:17 am to sidewalkside
Leadership actually values service over profit
Posted on 6/25/24 at 10:25 am to Relham10
Dont hire culture. That will help.
Chick fil a has it all figured out. Go try a Popeyes- no one cares.
Chick fil a has it all figured out. Go try a Popeyes- no one cares.
Posted on 6/25/24 at 10:32 am to GreenRockTiger
quote:I don't see it. I think they're great.
The Baton Rouge Costco employees must be transplants from Walmart bc they suck
Posted on 6/25/24 at 10:34 am to sidewalkside
pay good and expect a lot of your employees.. the bad ones sort themselves out
Posted on 6/25/24 at 10:37 am to lsudirtbag
I have a semi hot take
Popeyes customer service is much better than it was 5+ years ago
Popeyes customer service is much better than it was 5+ years ago
Posted on 6/25/24 at 10:37 am to sidewalkside
High pay, training, importance on valuing human capital
Posted on 6/25/24 at 10:39 am to bayoubengals88
quote:
Dont hire culture. That will help.
Chick fil a has it all figured out. Go try a Popeyes- no one cares.
will be put to the test in my community. new CFA just broke ground last week. lots of competition for bottom of the barrel employees. we'll see. I think everyone's wondering the same thing. There's not a current fast food employee around that would make the cut in the nearest CFA.
This post was edited on 6/25/24 at 10:50 am
Posted on 6/25/24 at 10:48 am to sidewalkside
The Alphabet people have started an organized mission to denigrate CFA's service ratings. They give it all bad ratings and recruit their fellow degens to vote it down.
Posted on 6/25/24 at 10:55 am to sidewalkside
Costco in Baton Rouge truly is one of the worst shopping experiences in the universe. You get yelled at on where to line up to check out, get yelled at about taking things out the buggy or leaving things in the buggy (every cashier wants something different), you get yelled at about "2 lines" when you're exiting, then sometimes you get yelled at because the cashier forgot to ring something up so you're forced to weave your way back into the store to check out the one item that they fricked up on.
Posted on 6/25/24 at 10:56 am to GreenRockTiger
quote:The talent pool is pretttyyy shallow.
The Baton Rouge Costco employees must be transplants from Walmart bc they suck
Posted on 6/25/24 at 10:56 am to reggierayreb
quote:It's apparently not hard if you motivate them with a decent wage.
Building a positive work culture and providing good customer service isn't the same as deciphering Tax Code. But it's tough to find young people that are hard working and courteous.
Posted on 6/25/24 at 10:57 am to sidewalkside
Because they refuse to hire trash like this 
Posted on 6/25/24 at 10:58 am to sidewalkside
I know a couple folks that works at our Costco here in Louisville. They have good pay for folks without a college degree. Decent benefits. And management doesn’t treat their employees like shite.
Posted on 6/25/24 at 10:59 am to sidewalkside
Chick Fil A isn't what it used to be with customer service. Their managers are universally top notch, but the rest of the staff is not so much.
10-15 years ago, it seemed like a lot of helpful, eager, high school and college kids. Now, it has turned into what the other fast food places do - hire the 20s/30/s, older workers who hop from FF joint to FF joint as their "career".
10-15 years ago, it seemed like a lot of helpful, eager, high school and college kids. Now, it has turned into what the other fast food places do - hire the 20s/30/s, older workers who hop from FF joint to FF joint as their "career".
Posted on 6/25/24 at 11:12 am to sidewalkside
Costco employees here are awful.
Where do you live?
Best employees for customer service here are at Raising Canes and CFA.
Where do you live?
Best employees for customer service here are at Raising Canes and CFA.
Posted on 6/25/24 at 11:15 am to SportsGuyNOLA
quote:
Costco employees here are awful.
Same locally.
Terrible customer service, surly employees and the grocery stores that hire Filipinos for less are far better experiences.
Posted on 6/25/24 at 11:16 am to JohnnyKilroy
quote:
If you want top of the line employees, you should pay top of the line wages and benefits. Costco and Chik fil a have figured that out.
Chik-fil-a has figured out having an abundance of staff working also moves things along. Most places try and have labor as bare bones as possible. You get surly workers and longer waits that way but it costs ya less.
Posted on 6/25/24 at 11:17 am to BowDownToLSU
Someone on tOT can fix her 
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