- My Forums
- Tiger Rant
- LSU Recruiting
- SEC Rant
- Saints Talk
- Pelicans Talk
- More Sports Board
- Fantasy Sports
- Golf Board
- Soccer Board
- O-T Lounge
- Tech Board
- Home/Garden Board
- Outdoor Board
- Health/Fitness Board
- Movie/TV Board
- Book Board
- Music Board
- Political Talk
- Money Talk
- Fark Board
- Gaming Board
- Travel Board
- Food/Drink Board
- Ticket Exchange
- TD Help Board
Customize My Forums- View All Forums
- Show Left Links
- Topic Sort Options
- Trending Topics
- Recent Topics
- Active Topics
Started By
Message
re: How have Chick-Fil-A and Costco figured out customer service while others...
Posted on 6/25/24 at 11:17 am to sidewalkside
Posted on 6/25/24 at 11:17 am to sidewalkside
Because they wanted to figure it out.
Most big corporations don't GAF because their bean counters have figured out they can still turn so much profit without investing in it.
Most big corporations don't GAF because their bean counters have figured out they can still turn so much profit without investing in it.
0
Posted on 6/25/24 at 11:25 am to notiger1997
quote:
Hire good people. Pay them above the average. Train them well.
Fire bad apples.
I am not a fan of COSTCO because I despise crowds and having to pay to be among one if I buy anything or not BUT if you look at the facilities in both Chick Fil A and COSTCO there is a notable difference....they are clean, for the most part, and well lit. It is a corporate culture that makes a difference.
I swear this is a true story. I walked into a McDonalds in Carlsbad, NM about 8 years ago and it was filthy. I had to piss so I went to the bathroom and it was as bad as any blue room I ever sat foot in. There was a family eating in the dining room and they had a kid about 2 slinging food everywhere. 4 years later some of the fries that kid tossed on the floor was still under the booth. I checked it several times. 4 years and they had not managed to sweep those fries up. Corporate culture makes a difference. At one point in that 4 years McDonald corporate threatened to end the owners franchise agreement over the condition of the facility. If they made any changes they weren't noticeable.
Posted on 6/25/24 at 11:27 am to Broke
quote:
Costco needs to figure out the Sam's club self checkout using the app because being in a line 20 people deep to check out fricking blows. They've hired less checkout people and installed more self checkout which creates the incredibly long lines. They are helpful throughout the store but checkout is a clusterfrick of epic proportions.
I don't go to Costco often but every time I ever went it was indeed a cluster frick of epic proportions getting out of the damned place. My wife goes pretty often and she swears it is only that way when I am with her but I suspect my bitching about it makes it more noticeable....
Posted on 6/25/24 at 11:30 am to Gifman
quote:
Chik fil a is slipping in my opinion
We have 2 within 3 miles of the house in opposite directions. One is spot on every time and has been for years and years. The other is almost as bad as a fricking Krystal. And has been for years and years. Generally speaking though they are the gold standard. Whataburger is at some locations but it is hit or miss more so than CFA.
Posted on 6/25/24 at 11:32 am to TankBoys32
quote:
This. I’ve never been to a chik fil a with bad customer service
Horizon Parkway in Grovetown Georgia. For some reason they are almost as bad as a Krystal....they also do very little business compared to most CFAs and even compared to the other fast food places in the immediate area. It has been this way since they opened.
Posted on 6/25/24 at 11:40 am to Loubacca
quote:How big is your family that you go to Costco once a week?
I've never had and issue and I go once a week.
Posted on 6/25/24 at 11:41 am to TCO
quote:Because everyday consumers can control that.
TCO
Simple. Don’t get bought out by venture capitalists.
Posted on 6/25/24 at 11:43 am to AwgustaDawg
My daughter and I go to Costco every other Saturday morning. We go get gas in the wifes car and then get into the store right after they open.
Both recent visits someone came to us as we waited in the short line and scanned most(or all) of our stuff so that the cashier just basically had to ring us up when we got there.
Both recent visits someone came to us as we waited in the short line and scanned most(or all) of our stuff so that the cashier just basically had to ring us up when we got there.
Posted on 6/25/24 at 11:44 am to sidewalkside
Because they run their business the way they want to, not how others want them to.
This post was edited on 6/25/24 at 11:45 am
Posted on 6/25/24 at 11:45 am to Gravitiger
quote:exactly, there’s 8 of us, and I go at most twice a week
How big is your family that you go to Costco once a week?
And not one employee recognizes me
Posted on 6/25/24 at 11:55 am to sidewalkside
Expectations are set and upheld but most importantly is culture. Is the fry cook’s manager a good role model. Is the GM a good role model.
It’s much like parenting. Show me a terrible kid and I’d bet you’d find either a bad parent or a nonexistent parent.
It’s much like parenting. Show me a terrible kid and I’d bet you’d find either a bad parent or a nonexistent parent.
Posted on 6/25/24 at 12:23 pm to lsudirtbag
Popeyes is so delicious than even then the order is wrong, which it always is, its still great. if you order X, but you get Y, you still win. they screw up everything but the food
Posted on 6/25/24 at 1:02 pm to notiger1997
It’s also numbers.
CFA and In n Out have a lot more staff at any time than your local Jack in the box.
The same is true for QuikTrip vs 7-11.
CFA and In n Out have a lot more staff at any time than your local Jack in the box.
The same is true for QuikTrip vs 7-11.
Posted on 6/25/24 at 1:07 pm to sidewalkside
quote:
UPDATE: So many baws here knee jerk jump to the conclusion that Chick-Fil-A must just pay substantially more than all the other fast food competitors but it's simply not the case. Their avg pay is very much in line with the industry.
Their part timers are earning what other place’s full timers are earning. They have teenagers working their first jobs at ones down here making at least $15/hour. Most are making pert near $20 or more.
The more you pay, the better labor you buy. If you have low pay, you get low quality labor. That’s how free markets work.
Posted on 7/2/24 at 1:28 pm to GreenRockTiger
quote:Those aren't customer service positions.
The employees that walk around the clipboard and the ones that restock are rude. Why even work is a customer service job when you just want to run over people?
Page 3 of 3
Popular
Back to top
Follow TigerDroppings for LSU Football News