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re: Frontier Airlines Agents Fired for Mocking Customer
Posted on 5/9/25 at 10:21 am to nes2010
Posted on 5/9/25 at 10:21 am to nes2010
Exactly. And when they won't leave you call the cops. What you don't do is show your ignorant black behind.
Also, don't fly Frontier or Spirit.
Also, don't fly Frontier or Spirit.
This post was edited on 5/9/25 at 10:22 am
Posted on 5/9/25 at 10:28 am to CR4090
I flew Frontier one time because I didn't know any better. They kept changing my flight. Once finally on the plane, it felt like I was sitting on a piece of Tupperware.
Posted on 5/9/25 at 11:21 am to CR4090
quote:Ever. They are terrible companies and offer a terrible travel experience.
Also, don't fly Frontier or Spirit.
Posted on 5/9/25 at 11:23 am to mmcgrath
quote:
He clearly threw a fit before this video started. Even the white guy 30 feet away called him out.
This has nothing to do with race you bigot.
This has to do with professionalism.
Posted on 5/9/25 at 11:46 am to nes2010
quote:
It doesn't matter how wrong the customer is. You still act respectful as you politely tell them you can't do anything.
From a pragmatic business perspective, you’re correct that it’s the employee’s responsibility to be respectful.
From just life perspective, everyone, including the customer, should be respectful.
When we are nice to people, you get better service, and the world is made just a little bit better.
Posted on 5/9/25 at 11:48 am to mmcgrath
quote:
He clearly threw a fit before this video started. Even the white guy 30 feet away called him out.
Who gives a frick? The black women are employees. If they want to treat customers like shite, they should start their own company.
Posted on 5/9/25 at 11:58 am to mmcgrath
quote:
He clearly threw a fit before this video started. Even the white guy 30 feet away called him out.
In my business he would be fired as a client and they would be fired as employees. Its really not that difficult.
Posted on 5/9/25 at 11:58 am to John Barron
If he started it, they should have just ignored him and gone about their business. Arguing and then mocking a customer is stupid.
Posted on 5/9/25 at 12:01 pm to John Barron
you would think every fricking interaction being on video with the possibility of going viral would make people act BETTER... great to see it's clearly having the opposite affect.
Posted on 5/9/25 at 3:54 pm to Crow Pie
and the customer needs to understand that doesn't give them Carte Blanche to be a mega a-hole because the CSR has to take it.
my wife works for a fraud department, and the number of times a day someone calls in to report fraud on their Debit card, and she blocks it to save them 1000's in fraudulent charges, only for the person to scream into the phone that they hope her and her entire family dies, because now they have to go to the bank and replace their card - or call them any number of names, threats and so on.
there is only so much a CSR can take before they snap.
not making excuses for what the Frontier Queens did - they got what they deserved, but lets not think that the customer is not to blame for their part as well.
my wife works for a fraud department, and the number of times a day someone calls in to report fraud on their Debit card, and she blocks it to save them 1000's in fraudulent charges, only for the person to scream into the phone that they hope her and her entire family dies, because now they have to go to the bank and replace their card - or call them any number of names, threats and so on.
there is only so much a CSR can take before they snap.
not making excuses for what the Frontier Queens did - they got what they deserved, but lets not think that the customer is not to blame for their part as well.
Posted on 5/9/25 at 5:07 pm to John Barron
Good.
Even if it comes out that the customer was late and being an arse before video started that one bitch was an embarrassment to human kind before even getting to being one for Frontier.
Hopefully they also fired that white cuck of a man employee who only knows that he must back & defend blacks regardless of them being in the wrong. He has several like minded posters here on the OT.
Even if it comes out that the customer was late and being an arse before video started that one bitch was an embarrassment to human kind before even getting to being one for Frontier.
Hopefully they also fired that white cuck of a man employee who only knows that he must back & defend blacks regardless of them being in the wrong. He has several like minded posters here on the OT.
Posted on 5/9/25 at 5:21 pm to Thracken13
quote:
and the customer needs to understand that doesn't give them Carte Blanche to be a mega a-hole because the CSR has to take it.
Unless there is another video that I dont know about why is there an assumption that the female was showing proper customer service before video starts and just reacted after awhile to the guy being an arse?
I have seen plenty of people especially sistas have a bad attitude from the start of interactions with anyone, but even more start up with a bad attitude if a customer just questions something they say or points out an error employee makes like it was an affront to their sex or race or both. Once that switch has been flipped they are dug in to the notion of not helping that customer at all.
Posted on 5/9/25 at 8:25 pm to H2O Tiger
quote:
They were still willing to board him
That's not what it looked like to me.
Posted on 5/10/25 at 2:16 pm to CR4090
quote:
Also, don't fly Frontier or Spirit.
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Posted on 5/10/25 at 2:51 pm to John Barron
quote:
Frontier Airlines tells TMZ ... "We are aware of what occurred and have been directly in touch with the customer. The individuals in question, who work for a third party contractor, are no longer associated with the Frontier account."
This doesn't mean they were fired. Their contractor just isn't assigning them to Frontier.
Posted on 5/10/25 at 4:05 pm to John Barron
I can't tell if that's an Atlanta airport or Zimbabwe, but we've become a shithole society where everybody wants to be armed with a phone, ready to get a video, especially the employees.
Posted on 5/10/25 at 4:15 pm to CR4090
The big one went to the hairdresser like, "you know them 'yarmulke' things, fam?"
Posted on 5/10/25 at 4:17 pm to John Barron
Just put the fries in the bag, girl
Posted on 5/10/25 at 4:23 pm to John Barron
The one on the left is now free to pursue the career opportunity for which she was clearly made: wet nurse.
Posted on 5/10/25 at 4:33 pm to KosmoCramer
quote:
This doesn't mean they were fired. Their contractor just isn't assigning them to Frontier.
Incorrect. Laquesha McQueef was fired by Alliance Ground Services
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