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re: Delta Airlines to United - Hold My Beer

Posted on 5/4/17 at 10:26 am to
Posted by tylercsbn9
Cypress, TX
Member since Feb 2004
66973 posts
Posted on 5/4/17 at 10:26 am to
quote:

They still had 4 tickets for the current flight, but one was under the 18yos name.


You mean three tickets?

If they had four wouldn't one have been in the 2 year olds name thus avoiding this whole thing?

I think they may have bought four tickets in total. 3 on the flight they got kicked off of and one on an earlier flight.

My guess is they intended to all fly back together on one flight with three tickets purchased. Then they get to the airport and there is an option on an earlier flight for the 18 year old. So they buy a ticket. They then board the later flight with the two year old and assume they can just put the child in the car seat in the third seat that is in their 18 year old sons name.
This post was edited on 5/4/17 at 10:29 am
Posted by Displaced
Member since Dec 2011
33050 posts
Posted on 5/4/17 at 10:28 am to
No, they bought 5 tickets. One on the early flight and 4 on the red eye. The 18 yo had a seat on both. That is why they keep referring to the seat in question as the 18yos seat who is not there.
Posted by kfaulk03
Baton Rouge
Member since Feb 2007
1494 posts
Posted on 5/4/17 at 10:29 am to
quote:

Most simple minded people don't understand that FLYING IS A PRIVILEGE. There's all sorts of rules/restrictions that must be followed by law. Get your head out of your arse, it's not perfect. A lot of people today believe they're entitled when getting on an aircraft and overreact when the maid doesn't come to wipe their arse. Make sure you read the terms before you agree.


No it's a service. A service that through bad regulation and poorly run companies hasn't improved - actually devolved into a dumpster fire - in 70 years.

It's a joke.
Posted by Mo Jeaux
Member since Aug 2008
63642 posts
Posted on 5/4/17 at 10:29 am to
quote:

This is not correct, the article says they sent another kid home on an earlier flight, meaning they bought a ticket for the earlier flight for him. They still had 4 tickets for the current flight, but one was under the 18yos name.


This makes no sense.
Posted by tylercsbn9
Cypress, TX
Member since Feb 2004
66973 posts
Posted on 5/4/17 at 10:35 am to
quote:

This makes no sense.



It doesn't but after reading the video description I see where he may be getting that idea.

quote:

Here is a video of Delta airlines booting myself, my wife and my 2 children ages 1 and 2 off delta flight 2222 April 23 from Maui to LAX. They oversold the flight and asked us to give up a seat we purchased for my older son that my younger son was sitting in. You will hear them lie to me numerous times to get my son out of the seat.The end result was we were all kicked off the flight. They then filled our 4 seats with 4 customers that had tickets but no seats. They oversold the flight. When will this all stop? It was midnight in Maui and we had to get a hotel and purchase new tickets the following day. email bootedbydelta@gmail.com




So from this I gather he bought 4 seat on that exact flight. The aisle seat the father was in. The aisle seat the mother was in. The middle seat next to the mother (which was ticketed to the 18 year old and becomes a no show). And a fourth seat somewhere on the plane (perhaps the window next to the mom/son?; I'd be interested to know where the fourth seat was located).

If he actually purchased 4 seats on that flight and just had the 2 year old in the 18 year olds seat it makes me more sympathetic to the father.
This post was edited on 5/4/17 at 10:38 am
Posted by Dorothy
Munchkinland
Member since Oct 2008
18154 posts
Posted on 5/4/17 at 10:36 am to
quote:

This is not correct, the article says they sent another kid home on an earlier flight, meaning they bought a ticket for the earlier flight for him. They still had 4 tickets for the current flight, but one was under the 18yos name.



This is the way I understood it as well. Around 1:00 in the video, he says on the way out it was difficult having the toddler as a lap child, so they decided to buy another ticket for the 18 y.o. and let him fly back earlier, and just use the older kid's ticket/seat for the young one & his car seat. It sounded like there were 4 tickets purchased on the way there, with an extra one purchased on the way back for a different flight. (Apparently from the pic & the story, they had 2 small children + the 18 y.o.)

The problem was Dad never switched the name on the ticket from older kid to younger kid, so airline saw it as a no-show.
This post was edited on 5/4/17 at 10:40 am
Posted by Mo Jeaux
Member since Aug 2008
63642 posts
Posted on 5/4/17 at 10:39 am to
quote:

This is the way I understood it as well. Around 1:00 in the video, he says on the way out it was difficult having the toddler as a lap child, so they decided to buy another ticket for the 18 y.o. and let him fly back earlier, and just use the older kid's ticket/seat for the young one & his car seat. It sounded like there were 4 tickets purchased on the way there, with an extra one purchased on the way back. (Apparently from the pic & the story, they had 2 small children + the 18 y.o.)

The problem was Dad never switched the name on the ticket from older kid to younger kid, so airline saw it as a no-show.



Ah. OK, that makes sense.
Posted by Displaced
Member since Dec 2011
33050 posts
Posted on 5/4/17 at 10:41 am to
I just fricking said that!
Posted by tylercsbn9
Cypress, TX
Member since Feb 2004
66973 posts
Posted on 5/4/17 at 10:41 am to
quote:

(Apparently from the pic & the story, they had 2 small children + the 18 y.o.)


Ah ok.

So it was a family of 5 and not 4.

I was wondering because in the window seat next to the mom you see a younger kid playing on a device. That is the 5th person in their party.
Posted by tigerfoot
Alexandria
Member since Sep 2006
61432 posts
Posted on 5/4/17 at 10:41 am to
quote:

Lot's of confusion ITT. Once the 18 year old switched flights, they no longer had that seat. He was on another flight and received some sort of credit for the flight already paid for. Anyone who has changed flights knows this. You pay a change fee, but its not like you still own a ticket for the flight you aren't taking. The airline is clearly free to sell that seat once you switch.


Ok I completely misunderstood what happened

If the 18 yo went in a diff flight the parents had zero right to put the lap child in a seat. They should go to jail for that
Posted by Adam4848
LA
Member since Apr 2006
19783 posts
Posted on 5/4/17 at 10:44 am to
(no message)
This post was edited on 5/4/17 at 11:05 am
Posted by Mo Jeaux
Member since Aug 2008
63642 posts
Posted on 5/4/17 at 10:45 am to
quote:

I just fricking said that!


He had a little more detail. The way you phrased it, I thought that they may have just switched the 18 year old to another flight (i.e., just a switch, not by purchasing a separate ticket).

I feel for them, but if they went to the effort to purchase another ticket, I'm not sure why they didn't get the names changed too.
Posted by member12
Bob's Country Bunker
Member since May 2008
33142 posts
Posted on 5/4/17 at 10:46 am to
quote:

Lot's of confusion ITT. Once the 18 year old switched flights, they no longer had that seat. He was on another flight and received some sort of credit for the flight already paid for. Anyone who has changed flights knows this. You pay a change fee, but its not like you still own a ticket for the flight you aren't taking. The airline is clearly free to sell that seat once you switch


Wow.

So yeah this was not the airline's error. This was a passenger problem.
Posted by Displaced
Member since Dec 2011
33050 posts
Posted on 5/4/17 at 10:47 am to
Keep reading. That post is wrong.
Posted by 777Tiger
Member since Mar 2011
92246 posts
Posted on 5/4/17 at 10:51 am to
quote:

So yeah this was not the airline's error. This was a passenger problem.



if they didn't pay for the lap child and were trying to use old paperwork to fraudulently assert that they had purchased the seat for the lap child, yes

btw: ain't got no time to read through all of this garbage but once the 18 year old left(and they probably used some of the cost of the ticket for the change of booking,) that seat is history, and usable to Delta to accommodate another pax
This post was edited on 5/4/17 at 10:53 am
Posted by Chad504boy
4 posts
Member since Feb 2005
178942 posts
Posted on 5/4/17 at 10:51 am to
If you purchase a seat, it should be fricking yours. End of story. Delta trying to take advantage of people because of airline tactics of overbooking flights continuously.
Posted by Dorothy
Munchkinland
Member since Oct 2008
18154 posts
Posted on 5/4/17 at 10:52 am to
quote:

I was wondering because in the window seat next to the mom you see a younger kid playing on a device. That is the 5th person in their party.


I'm assuming here, but they might have only bought 4 tickets on the way there with the thought that they could take turns holding the two little ones/putting them in the ticketed seat, with the other one being a lap child. Then they realized what a pain in the arse it is to hold a kid for the flight.

I've only flown once with a child under 2, and I bought her a seat so I could put her down in her carseat. Gate agent took my 2 boarding passes, but one flight attendant questioned me about putting baby's carseat in the seat next to me. And then the flight was delayed for about 10 minutes when a different flight attendant did a count and couldn't figure out where the extra boarding pass came from and why they were missing a passenger. Both assumed that I would be holding her in my lap.
Posted by Chad504boy
4 posts
Member since Feb 2005
178942 posts
Posted on 5/4/17 at 10:55 am to
I'm pretty sure they originally bought 4 tickets, bought a ticket for 18 year old on different flight (not a change flight) and then planned to put baby in car seat on that seat.
Posted by MusclesofBrussels
Member since Dec 2015
4991 posts
Posted on 5/4/17 at 10:55 am to
quote:

If you purchase a seat, it should be fricking yours. End of story. Delta trying to take advantage of people because of airline tactics of overbooking flights continuously.


I don't think that Delta was trying to scam anybody here. The 18 year old likely showed as a no show in their system, then they assigned that seat to one of the people who hadn't gotten a seat. The situation could have been avoided had the parents changed the name on the ticket.
Posted by Displaced
Member since Dec 2011
33050 posts
Posted on 5/4/17 at 10:57 am to
True, but the guy said he spoke to that gate agent about it and was told it is fine. Delta shouldn't have it's employees saying one thing then acting another way once it's too late to change anything.
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