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Started By
Message
re: Comcast's customer service nightmare is painful to hear
Posted on 7/15/14 at 11:55 am to JumpingTheShark
Posted on 7/15/14 at 11:55 am to JumpingTheShark
My inlaws still use AOL. Feel like there is value in their e-mail address. I just laugh.
They pay something like $35 a month for it as well, on top of their UVerse. Turns out that you lose your e-mail address if you cancel paid service, but you can get a free aol.com email address.
Sort of trashy of AOL not to convert.
They pay something like $35 a month for it as well, on top of their UVerse. Turns out that you lose your e-mail address if you cancel paid service, but you can get a free aol.com email address.
Sort of trashy of AOL not to convert.
2
Posted on 7/15/14 at 11:59 am to ZereauxSum
I am guessing Comcast can't fire the guy because he will come back and sue them for wrongful termination and say he was only following policy. Comcast is in a no win situation here. It is a PR disaster for them. I won't be surprised if their CEO issues a statement apologizing.
Posted on 7/15/14 at 12:00 pm to hikingfan
Comcast CEO has to be a stressful as frick job.
Posted on 7/15/14 at 12:27 pm to hikingfan
Goddamn that was rough but that dude is one persistent salesman! 
Posted on 7/15/14 at 12:35 pm to hikingfan
i know it's cool to bash any cable company but my recent dealings with comcast have been positive. i called a couple weeks ago to see if i could get a better rate. they dropped my bill $50 per month and added about 70 channels--granted those channels are crap with exception of some kids' channels that mine enjoy.
i had an experience similar to the OP example yesterday trying to cancel XM/Sirius. they were insufferable to deal with. i finally got it canceled. my wife's bill had grown to $247 per year with that company.
i had an experience similar to the OP example yesterday trying to cancel XM/Sirius. they were insufferable to deal with. i finally got it canceled. my wife's bill had grown to $247 per year with that company.
This post was edited on 7/15/14 at 12:35 pm
Posted on 7/15/14 at 12:36 pm to lsu480
Maybe Gil was the Comcast guy on the phone.
ETA: Being a retention agent at these types of places would be the worst job in the world.
ETA: Being a retention agent at these types of places would be the worst job in the world.
This post was edited on 7/15/14 at 12:43 pm
Posted on 7/15/14 at 12:45 pm to GetCocky11
quote:
Being a retention agent at these types of places would be the worst job in the world.
Meh. If you were in your early 20s and didn't mind being obnoxious I bet you could make a killing doing that.
Posted on 7/15/14 at 12:46 pm to anc
Comcast once told me that I couldn't cancel my deceased grandmother's subscription and that she had to personally come down there to cancel her service. As if I could summon a psychic or a necromancer just to bring her back from the dead and the eternal joy she was having just so she could cancel her cable. I was ready to brawl.
Posted on 7/15/14 at 12:48 pm to JumpingTheShark
quote:
Comcast CEO has to be a stressful as frick job.
On contrar. I'd say he has the least stressful job in the world, since his policy is "frick everyone".
Posted on 7/15/14 at 12:48 pm to OMLandshark
My sister just listened and said "could you imagine trying to break up with that guy". 
Posted on 7/15/14 at 1:00 pm to SUB
Part of the problem is they expanded way too fast and weren't prepared.
Posted on 7/15/14 at 1:04 pm to Coater
quote:
dropped my bill $50 a month and added about 70 channels
So they've been screwing you out of $600 a year and limiting your channels.
Posted on 7/15/14 at 1:14 pm to JJ27
quote:
So they've been screwing you out of $600 a year and limiting your channels.
Yep, that's the way the company works. They'll frick you out of money, give you wildly inconsistent prices, and when you bitch, they'll put the price down for a couple of months, and steadily change packages where they're still fricking you other.
That conversation in the OP just have me nauseating flashbacks in dealing with this company.
Posted on 7/15/14 at 1:35 pm to ThePenIsMightier
Holy crap that was painful.
Posted on 7/15/14 at 1:57 pm to JumpingTheShark
quote:
I cancelled my Stamps.com membership and my Sprint plan (about a year and a half apart). Each time I was assured that they were cancelled only to find out I was still being billed (one by reviewing my credit card statement and the other from receiving a bill in the mail). I was infuriated. I called and raised hell and only then did each Company conveniently realize I had called to cancel. They always said, "Oh yes we do have a record of you calling last month to cancel."
I'm currently in this position with Waste Management. Cancelled in January and still getting bills/threats from them for non-payment
Posted on 7/15/14 at 2:05 pm to hikingfan
quote:
I won't be surprised if their CEO issues a statement apologizing.
quote:
We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize. The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action. While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect.
Posted on 7/15/14 at 2:06 pm to LouisianaLady
CEO is full of shite.
That rep had no less than a hundred Rupees on the line there.
That rep had no less than a hundred Rupees on the line there.
Posted on 7/15/14 at 2:07 pm to The Third Leg
I love how they say they're reaching out to him. Can you imagine how that would go?
"So, now that we've cleared the air, how can I convince you to keep Comcast?"
"So, now that we've cleared the air, how can I convince you to keep Comcast?"
Posted on 7/15/14 at 2:15 pm to OMLandshark
I moved from Virginia into DC proper a couple months back. Did the change over with Comcast. First, they decide to switch off my service weeks before I asked. After getting it turned back on requiring multiple calls, they never told me that my box that worked great in VA wouldn't work 2 miles away in DC (This is mindblowing to begin with). It took 7 different calls for them to finally figure out what the problem was. Just a terrible company.
Posted on 7/15/14 at 2:16 pm to lsu480
quote:
dude is one persistent salesman!
No kidding. This was painful, but I have to hand it to the guy for being persistent.
He doesn't deserve too much crap if that's their corporate incentive structure for these types of positions.
ETA -- nevermind, he was a jerk near the end of the call.
This post was edited on 7/15/14 at 2:18 pm
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