Chase Bank just cancelled my accounts because of my discrimination!

Been with Chase for 40 years. House financed through them, paid long ago, couple of cars, multiple credit cards and checking account. Both of us 800+ credit scores

About two months ago wife(no pics) going on trip. I handed her one of our Chase cards to use on trip. Inadvertenly, I gave her one that had been dormant for years, I had forgotten we even had it.

Sometime later got an email saying payment late. I looked it up and discovered that it was this card that I had forgotten about and paid the card. Next day I get a dunning phone card from Chase, obviously from the Phillippines, I recognized the accent and I could not easily understand him, asking for payment. I logged on while he was on the phone, did not see the payment, and made it again while on the phone with him. My account reflected the payment.

The guy from the PI proceeds to tell me that I did not make the payment and he threatens account cancellation. I told him I can see the payment on my screen. He repeats his threat. I said I want to talk to someone who speaks English as a native language. I had to get through two more people before finally a supervisor in Florida who speaks English.

He confirms the payment and apologizes for the people in Asia not having handled it properly. I asked for my account to be flagged that I only be contacted by English speaking Chase employees. He said if it ever happens again just ask to speak to an English speaker.

Today I get a message from Amazon that my Chase Amazon card has been declined. Call Chase and told that all of my accounts have been cancelled and my checking account has been closed. Going through several levels of Chase employees I was told it was because of customer misconduct. Finally told likely because of a report of discrimination against Chase employees but they would not put reason in writing.

This account has numerous automatic payments, car note utilities, etc. Plus is receives all of our retirement, pension paymenst. Meeting with local branch manager in the morning to see if I can access my account or have to wait ten business days for a check to be mailed to me.

Now I know what the Canadian truck protesters felt like.

F*** Chase.


UPDATE on page 13.