re: Best Buy cutting staff

I was in there a few weeks ago to buy headphones. I found what I wanted, and made the purchase through the Best Buy app (with the Pick Up at Store option) so that I could use credit card points. I carried the headphones to customer service and explained that I had just paid for them in the app, and I was bringing them to the counter to save them the trouble.

The guy wouldn't let me leave with them. He said that I had to wait until the guys 'filled the order out of the warehouse', and it would take about 15 minutes. The 'warehouse' was a room behind customer service. I killed time for 5 minutes before walking back leveling with him about how fricking stupid this was and convincing him to go grab my shite out the 'warehouse'.

TL;DR Some Best Buy policies are doo-doo.

Same, too bad it seems like they intend to have less stuff for us to look at!

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Sorry for not being psychic to know that ridiculous shite would happen

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You didn't have to be a psychic.

The first time you interacted with the store employees and it was a clear shitshow, you could have canceled the order and gotten the same TV deal from Amazon, Walmart, or any of a number of online retailers.

You chose to keep wasting your time. It's sort of like the guy waiting 10 minutes to place his fast food order. That's a choice.

The number of people who waste hours and even full days to save a few bucks clearly place no value on their own time.

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found what I wanted, and made the purchase through the Best Buy app (with the Pick Up at Store option) so that I could use credit card points. I carried the headphones to customer service

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lol. Not a single store would let you do that. That’s not how it works at all.

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Impossible. I was told that this economy was strong. And to trust our federal level estimates on job growth even though it conflicts with state level numbers.

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Was wondering how long it would take for this take.

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I was in there a few weeks ago to buy headphones. I found what I wanted, and made the purchase through the Best Buy app (with the Pick Up at Store option) so that I could use credit card points. I carried the headphones to customer service and explained that I had just paid for them in the app, and I was bringing them to the counter to save them the trouble.

The guy wouldn't let me leave with them. He said that I had to wait until the guys 'filled the order out of the warehouse', and it would take about 15 minutes. The 'warehouse' was a room behind customer service. I killed time for 5 minutes before walking back leveling with him about how fricking stupid this was and convincing him to go grab my shite out the 'warehouse'.

TL;DR Some Best Buy policies are doo-doo.

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Hold up, are you claiming that you’re in the right here? Because you definitely aren’t IMO. You went into the store only to buy it via the app (to get points on your card, which you could’ve done anyway by checking out with said card), then expected the minimum wage cashier to just be like “oh you already bought this? Cool, have a nice one” and let you leave the store?

If you bought it on the app there is a process that comes along with that. You can’t just bypass it because you think it’s stupid. Now, you can argue that he could’ve “filled the order” himself and done it right then, but I assume that’s not his job and is someone else’s. But even still, your order was “filled in the warehouse” since you purchased it on the app.

That was 100% a “you” problem and not a “BB has stupid policies” problem.



ETA: my main thing about BB layoffs is that a lot of times half the staff is standing or walking around doing nothing at all. On the surface it definitely seems like there are more employees there than necessary.

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are you claiming that you’re in the right here?

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Yes. 100%

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buy it via the app (to get points on your card, which you could’ve done anyway by checking out with said card)

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No. I bought with the app so that I could spend my points that I had already acquired. I wasn't trying to get more points. I was spending the points that I already had.

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then expected the minimum wage cashier to just be like “oh you already bought this? Cool, have a nice one” and let you leave the store?

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Since it had already been purchased by the time I had gotten to the customer service desk, I expected the "minimum wage cashier" to check the computer system to see that the purchase had been made. I ordered the shite that I wanted and it took a fraction of a second for me to get emailed an order verification along with a receipt. I expected the employee to make an effort, rather than say,"You have to wait for one of the guys in the warehouse to bring it out.". The "warehouse" was a door that was 3 ft behind him.

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If you bought it on the app there is a process that comes along with that. You can’t just bypass it because you think it’s stupid.

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As stated before, the "process" was a stupid fricking charade. And after 5 minutes of strolling around the store I went back and leveled with guy how stupid this was, and he went and grabbed my shite himself, so I absolutely bypassed the process.

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my main thing about BB layoffs is that a lot of times half the staff is standing or walking around doing nothing at all.

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Bruh... That's exactly what this kid was doing until I called him out on it and he went and got my shite. So my gripe isn't as different from yours as you think.

I'm surprised they didn't go the way of circuit city 10 years ago.

I've been done with BB for a while now. Went to two different stores on weekend afternoons, attempted to make a purchase, ALL registers closed. Was told that checkout is at the customer service desk...went over there and both times I was behind people doing returns. I wasn't about to put up with that, so left without buying anything. The second time this happened, I complained to the yellow shirt guy by the front door. He started with not giving A.F., but went on to say that BB is cutting staffing. It's too easy to buy online that put up with that. I agree with others here - looks to me that BB is dying and won't be around too much longer.