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Another reason why I shop 95 % of time at Amazon

Posted on 1/17/16 at 11:57 am
Posted by Will Cover
Davidson, NC
Member since Mar 2007
40383 posts
Posted on 1/17/16 at 11:57 am
Purchased Saxx Boxers on 1/13/2016 and selected free Prime delivery.

Delayed, unknown reason. Not expected in until 1/19/2016 at earliest.

E-mailed Amazon and they told me to keep the boxers and are refunding me back $29.95 (I didn't ask for refund; was given to me).

It's one of the reasons why they continue to get my business, because they will do whatever it takes to make things "right."
Posted by Breesus
Unplug
Member since Jan 2010
69549 posts
Posted on 1/17/16 at 11:58 am to
Didn't read. Don't care.
Posted by Projectpat
Houston, TX
Member since Sep 2011
11285 posts
Posted on 1/17/16 at 12:02 pm to
Also one of the reasons they can't turn a profit
Posted by sullivanct19a
Florida
Member since Oct 2015
5239 posts
Posted on 1/17/16 at 12:04 pm to
I refuse to use Amazon. Reading about how the company works and my dealing with some people in the company - have no use for that organization.
Posted by Panny Crickets
Fort Worth, TX
Member since Sep 2008
5596 posts
Posted on 1/17/16 at 12:05 pm to
quote:

sullivanct19a


Well, that wasn't vague. Thanks for the clear explanation.
Posted by lynxcat
Member since Jan 2008
25335 posts
Posted on 1/17/16 at 12:06 pm to
Its employees choose to work there. They are free to work elsewhere. Some people enjoy the grind and working on the most exciting things in the world.
Posted by ILikeLSUToo
Central, LA
Member since Jan 2008
18018 posts
Posted on 1/17/16 at 12:08 pm to
quote:

Also one of the reasons they can't turn a profit


Wrong
Posted by Grim
Member since Dec 2013
12489 posts
Posted on 1/17/16 at 12:09 pm to
I'd vote for amazon as the next POTUS
Posted by Navytiger74
Member since Oct 2009
50458 posts
Posted on 1/17/16 at 12:10 pm to
quote:

Purchased Saxx Boxers on 1/13/2016 and selected free Prime delivery. Delayed, unknown reason. Not expected in until 1/19/2016 at earliest. E-mailed Amazon and they told me to keep the boxers and are refunding me back $29.95 (I didn't ask for refund; was given to me). It's one of the reasons why they continue to get my business, because they will do whatever it takes to make things "right."
Amazon just does it right. Puts pretty much every other company I deal with (save AMEX) to shame in terms of customer service.
Posted by ksayetiger
Centenary Gents
Member since Jul 2007
70472 posts
Posted on 1/17/16 at 12:11 pm to
quote:

sullivanct19a



Well, that wasn't vague. Thanks for the clear explanation.





He works for ebay
Posted by Will Cover
Davidson, NC
Member since Mar 2007
40383 posts
Posted on 1/17/16 at 12:11 pm to
quote:

I refuse to use Amazon. Reading about how the company works and my dealing with some people in the company - have no use for that organization.


Do elaborate, however it won't stop me from using them.
Posted by notiger1997
Metairie
Member since May 2009
61797 posts
Posted on 1/17/16 at 12:11 pm to
quote:

Also one of the reasons they can't turn a profit


They make money, just not the huge profits that wallstreet instant magic investors want.

Jeff continually re-invest a great deal of earnings into the company for the future.
Posted by Will Cover
Davidson, NC
Member since Mar 2007
40383 posts
Posted on 1/17/16 at 12:12 pm to
quote:

Amazon just does it right. Puts pretty much every other company I deal with (save AMEX) to shame in terms of customer service.


Marriott (Ritz) and Disney are right up there as well in terms of "customer" service.
Posted by TheDude321
Member since Sep 2005
3276 posts
Posted on 1/17/16 at 12:13 pm to
quote:

free Prime delivery


So you have "free" Prime delivery...

Tell me again how paying them a $99 membership fee each year equates to being "free"...

Posted by Projectpat
Houston, TX
Member since Sep 2011
11285 posts
Posted on 1/17/16 at 12:15 pm to
quote:

Wrong


My apologies, they are turning a slight profit this year after losing $241 million last year. However, that timing also coincides with increased use of the USPS which effectively means the company is being supported by the taxpayers.
This post was edited on 1/17/16 at 12:17 pm
Posted by Navytiger74
Member since Oct 2009
50458 posts
Posted on 1/17/16 at 12:17 pm to
quote:

Marriott (Ritz)
I have Marriot rewards, but I'm SPG Platinum, so that's generally where I hang my hat. They aren't so bad.

Back to Amazon, with Prime I get free next day and sometimes even same day in my market (DC). That should be expanded beyond the 7 or 8 markets that currently have it soon.
Posted by shel311
McKinney, Texas
Member since Aug 2004
112944 posts
Posted on 1/17/16 at 12:22 pm to
quote:

E-mailed Amazon and they told me to keep the boxers and are refunding me back $29.95 (I didn't ask for refund; was given to me).

What'd you email them for?
Posted by fr33manator
Baton Rouge
Member since Oct 2010
135035 posts
Posted on 1/17/16 at 12:22 pm to
quote:

Tell me again how paying them a $99 membership fee each year equates to being "free"...


Seeing as I get a streaming movie service with it, kindle access, and no extra shipping costs (2-day!) not to mention money back if it isn't 2-day, plus the best customer service anywhere, it's as good as free.

I get well over 100$ worth of discounts on top of my savings every year
Posted by Will Cover
Davidson, NC
Member since Mar 2007
40383 posts
Posted on 1/17/16 at 12:24 pm to
quote:

So you have "free" Prime delivery...

Tell me again how paying them a $99 membership fee each year equates to being "free"...


171 orders in 2015.

132 orders in 2014.

183 orders in 2013.

93 orders in 2012.

579 total orders and I have spent $178.00 for the privilege of "free shipping," excellent and liberal return policy and free return labels.

I guess you can find better?
Posted by danilo
Member since Nov 2008
26334 posts
Posted on 1/17/16 at 12:25 pm to
I have yet to ever purchase anything through Amazon
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