Amazon returns

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they are telling me it will take 30 days for the refund to be issued

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That's BS. They always give you worst case scenarios so they look good when it's faster.

Every time I’ve had to return something to Amazon they refunded me immediately and told me to just keep it?

If it's Amazon it's instant when the return hits, if a 3rd party it takes longer.

It’s weird. Some items they want returned. Some they say keep it. Doesn’t depend on cost or size.

They have gone to shite.

Had a purchase that was “undeliverable”. Couldn’t cancel and expected me to wait until they found it (likely stolen or never existed).

Had another item that changed delivery date to a month out after order. Can’t cancel, even though it hasn’t shipped. Read this is a scam where a seller builds up orders then actually orders how many they need (never keeping inventory).

I rarely return anything, but when I do I just drop it off at the local UPS store. They scan the return QR code and Amazon issues a refund as soon as that happens.

I've had 2 instances in the past few months where Amazon told me they never received the return that the UPS store scanned and clearly received to ship back to Amazon. Amazon has tried to charge me in both cases, requiring me to contact them which is quite the chore. I ended up not having to pay for either, but it is a royal pain in the arse to get resolved.

I suspect the employees of my local UPS store had a VERY good Christmas this year.

Was it ordered through a third-party seller on Amazon?

They can create their own return policy if so but Amazon will not allow them to make you wait 30 days. If you want to be a pain to that seller you can file an A to Z claim since its already been 7 days. That seller will get a hit on their performance metrics and will be motivated to refund you ASAP as they have to resolve it quickly or risk losing their seller account for bad customer service.

Use the chat function. It works better than getting on the phone, and if you do have to get on the phone you already got through the first level people that don't do anything other than do what you can do online yourself and they will call you.

[quote]It's been 7 days since they received the item and they are telling me it will take 30 days for the refund to be issued.[/quote
Larger items go to get checked before your refund is issued. Your “7 days” also included time they were likely off for Christmas. It should have also told you the 30 days when you clicked to return it. Other times it will say your refund will be issued “when they receive the item.”

Go to your account and click the refund status button and it will give you a timeline that will look something like this