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Advice on how to proceed with a flooring company situation

Posted on 7/9/20 at 10:17 pm
Posted by Sampson
Thailand
Member since Mar 2012
25082 posts
Posted on 7/9/20 at 10:17 pm
My wife and I recently purchased a home and we decided to tear up the existing shitty glue down laminate and install floated bamboo engineered wood. Hired the highest rated floor installers in the area and paid top dollar for the best “silent pad underlay” and a now discontinued bamboo. $10K total for about 1200 sq of flooring (removal, material, and new install). 2 months after install everywhere you walk the floor cracks and creaks. Doesn’t really bother me but it has driven wife crazy. So she calls lumber liquidators and they initially give the run around blaming it on improper installation then after we check all those boxes (proof of acclimation etc) they request a video of the floors making noise while being walked on. I take a video of my wife walking on the floors for about 10’seconds and she sends it in. My wife is a smart educated beautiful woman but is on the heavier side. The lumber liquidator representative emails back 3 days later saying that they mean no offense but that my wife’s weight could be a factor as to why the floor is “structurally compromised” and making noise when walked upon. My wife is now in a very bad place mentally and I don’t blame her. I have a half typed email ready to blast these mf’s but hoping y’all had some professional language I could insert. fricking pissed.
Posted by LSUJML
Central
Member since May 2008
56855 posts
Posted on 7/9/20 at 10:18 pm to
Paging Mud Til May
This post was edited on 7/9/20 at 10:18 pm
Posted by Cosmo
glassman's guest house
Member since Oct 2003
132709 posts
Posted on 7/9/20 at 10:19 pm to
This didnt happen

Nice try though
Posted by Ham Solo
Member since Apr 2015
8268 posts
Posted on 7/9/20 at 10:19 pm to
I refuse to believe this story is real until you post the video of the fat wife as proof.
Posted by Hogwarts
Arkansas, USA
Member since Sep 2015
18404 posts
Posted on 7/9/20 at 10:21 pm to
Haha
Posted by Sampson
Thailand
Member since Mar 2012
25082 posts
Posted on 7/9/20 at 10:21 pm to
Yes it did and I’m not posting the video to further humiliate my wife
Posted by Breesus
Unplug
Member since Jan 2010
69549 posts
Posted on 7/9/20 at 10:22 pm to
quote:

The lumber liquidator representative emails back 3 days later saying that they mean no offense but that my wife’s weight could be a factor as to why the floor is “structurally compromised”


If that’s true holy shite.

Just threaten to post that on twitter if they don’t redo your floor for free. After they redo it, post it anyway.

Cancel culture is all the rage right now
Posted by TigerOnTheMountain
Higher Elevation
Member since Oct 2014
41773 posts
Posted on 7/9/20 at 10:23 pm to
I let a fat chick give me head once while I was in the military.

That’s all I got.
Posted by TypoKnig
Member since Aug 2011
8928 posts
Posted on 7/9/20 at 10:23 pm to


This post was edited on 7/9/20 at 10:24 pm
Posted by brass2mouth
NOLA
Member since Jul 2007
20750 posts
Posted on 7/9/20 at 10:24 pm to
quote:

The lumber liquidator representative emails back 3 days later saying that they mean no offense but that my wife’s weight could be a factor as to why the floor is “structurally compromised” and making noise when walked upon.



I mean.


How big’a girl is she?
Posted by Seeker
Member since Jul 2011
2260 posts
Posted on 7/9/20 at 10:24 pm to
Provide a screenshot of the email.
Posted by footswitch
Meridianville, Alabama
Member since Apr 2015
4737 posts
Posted on 7/9/20 at 10:24 pm to
Pro installer here. The first thing I will draw attention to is the dreaded"Lumber Liquidators".
That's just honesty.

There could be many factors such as moisture and acclimation of the product.
Did you let it set inside fore a few days before installing?
Posted by Sampson
Thailand
Member since Mar 2012
25082 posts
Posted on 7/9/20 at 10:25 pm to
That’s a good idea. how do they that email without hearing how Tf Is sounds
Posted by Sampson
Thailand
Member since Mar 2012
25082 posts
Posted on 7/9/20 at 10:26 pm to
Let it sit for 2 days to acclimate. We did everything by the book
Posted by Breesus
Unplug
Member since Jan 2010
69549 posts
Posted on 7/9/20 at 10:26 pm to
quote:

how do they that email without hearing how Tf Is sounds




I mean.... how fat is your wife?
Posted by boosiebadazz
Member since Feb 2008
86474 posts
Posted on 7/9/20 at 10:27 pm to
Black dude with a fat white wife.

Classic! The secret is to get them when their credit score is still more than their weight.
Posted by footswitch
Meridianville, Alabama
Member since Apr 2015
4737 posts
Posted on 7/9/20 at 10:28 pm to
I've been installing flooring for 30 years and have zero good to say about LL.
I steered a lady away from them this afternoon.
Bad news
Posted by djangochained
Gardere
Member since Jul 2013
19185 posts
Posted on 7/9/20 at 10:29 pm to
Yesssss
Posted by Blizzard of Chizz
Member since Apr 2012
21638 posts
Posted on 7/9/20 at 10:29 pm to
quote:

My wife is a smart educated beautiful woman but is on the heavier side. The lumber liquidator representative emails back 3 days later saying that they mean no offense but that my wife’s weight could be a factor as to why the floor is “structurally compromised” and making noise when walked upon.



congrats on the new flooring. I bet that rep probably spent a couple days trying to figure out the best way to word that email before he sent it and instantly regretted it the moment he did. He's probably already packed his shite up. He's just waiting on your complaint to come rolling in.
Posted by SUG
Member since Nov 2015
669 posts
Posted on 7/9/20 at 10:29 pm to
Sounds like you bought a garbage product, I recently had large flooring project and was eyeing bamboo and had samples from lumber liquidators, then I learned many local flooring suppliers quit bamboo due to install issues. Went traditional engineered glue down wood
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