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HBO Max on Roku is quite buggy lately

Posted on 7/9/21 at 7:16 am
Posted by Havoc
Member since Nov 2015
39403 posts
Posted on 7/9/21 at 7:16 am
Anyone else find this? Will often take 3-4 times of starting a show without long delay and/or crashing.
Posted by Ignignokt
Member since Dec 2005
3482 posts
Posted on 7/9/21 at 7:28 am to
Mine is hit or miss. It does take a little longer to load when launched as compared to other apps. I've heard similar complaints from other people as well. It's almost like they developed it half assed on purpose as a way to get back at Roku.
Posted by Eric Nies Grind Time
Member since Sep 2012
25514 posts
Posted on 7/9/21 at 7:32 am to
It's unusable for me on Roku. It just crashes or is insanely slow.
Posted by ThuperThumpin
Member since Dec 2013
9506 posts
Posted on 7/9/21 at 7:35 am to
I dont have Roku but I have always found it buggy on every device.
Posted by Saint Alfonzo
Member since Jan 2019
30460 posts
Posted on 7/9/21 at 7:43 am to
I used Roku for awhile. Everything about it was buggy, it didn't matter what channel.
Posted by brewhan davey
Audubon Place
Member since Sep 2010
33375 posts
Posted on 7/9/21 at 7:52 am to
I have two Roku TVs in my house - one in my living room and one in my bedroom. I have been had issues logging into the one in my living room. Roku will randomly log off of my HBO Max account, and then when I try logging back in, it rejects my password multiple times until it finally accepts and allows me back in. Oddly, I don't have this issue with the Roku TV in my bedroom.

ETA: Both TVs are the same maker.
This post was edited on 7/9/21 at 7:54 am
Posted by Triple Bogey
19th Green
Member since May 2017
6831 posts
Posted on 7/9/21 at 7:55 am to
Mine will just crash out of the app. HBO Max is one of the worst UIs and apps for Roku. Disney Plus is pretty bad as well with how hard it is to navigate.
Posted by Ace Midnight
Between sanity and madness
Member since Dec 2006
95887 posts
Posted on 7/9/21 at 7:56 am to
I haven't had it in a while, but HBO's interface has always lagged behind even Amazon Prime Video (which isn't stellar itself, but reasonably reliable once you get used to it).

There was a time when I had HBO Max, but watched the programming on Amazon Prime when it was free.

And, in a related note, while I love the Roku interface itself, being proprietary has disadvantages. Apps have to be custom written or ported. Something that uses the generic Android phone/table app is likely going to be ahead on stability, performance, updates. That is certainly the case for me with Roku and Nvidia Shield side-by-side. About the only exception is the Youtube app which is hit and miss for me on both.
Posted by imjustafatkid
Alabama
Member since Dec 2011
66361 posts
Posted on 7/9/21 at 7:59 am to
I don't have an issue with HBO Max on any of my Rokus. Anytime I do have an issue with any app, I just unplug the Roku and plug it back in and that usually fixes the problem.
Posted by BottomlandBrew
Member since Aug 2010
30033 posts
Posted on 7/9/21 at 8:04 am to
HBOGo and HBOMax on TVs have always sucked as far as user experience is concerned. I've sued the apps on Xbox and Roku. Ho-hum UI, buggy streaming, crashing, etc. The mobile version works great, unless you're casting/streaming to your TV, and then it's just as crappy as the Roku. I wouldn't pay for it if it weren't included with my internet.

Posted by Flair Chops
to the west, my soul is bound
Member since Nov 2010
35651 posts
Posted on 7/9/21 at 8:07 am to
it is unusable at times, but once i do a system restart on the roku, it generally runs smoother.
Posted by prplhze2000
Parts Unknown
Member since Jan 2007
58419 posts
Posted on 7/9/21 at 8:10 am to
Mines been fine
Posted by musick
the internet
Member since Dec 2008
26131 posts
Posted on 7/9/21 at 8:27 am to
HBOMax might be the streaming service with the best content and the worst platform.

It was un-usable on the PS4 when I had it, and on the PS5 it still is the only service I have that often buffers on a 100 mbs connection. Sometimes it doesn't resume the show at all when I get back to one, other times it just hard crashes or freezes up.

They really need to get their shite together.
Posted by Trauma14
Member since Aug 2010
6566 posts
Posted on 7/9/21 at 8:32 am to
I found that to be the case on internal Roku TVs, but not on external Roku devices.

Also, I have a beef with them not allowing you to watch downloaded content while on airplane mode from a tablet or phone. What's the point of downloading if you can't watch it in airplane mode?
Posted by The Spleen
Member since Dec 2010
38865 posts
Posted on 7/9/21 at 8:41 am to
It’s been like that since its launch, but does seem to have gotten worse lately.
Posted by Mouth
Member since Jan 2008
23084 posts
Posted on 7/9/21 at 9:28 am to
I don’t use roku but when my firestick does this I clear all the cache and it runs like a top again.
Posted by SoFunnyItsNot
Member since Mar 2013
4636 posts
Posted on 7/9/21 at 9:32 am to
HBO Max literally will not work on my fire stick. Literally the worst streaming app ever created. All that money and can't make a decent streaming system. It's pretty pathetic. Yet Netflix and prime video are literally so easy to use
Posted by GeauxColonels
Tottenham Fan | LSU Fan
Member since Oct 2009
25606 posts
Posted on 7/9/21 at 10:06 am to
quote:

I found that to be the case on internal Roku TVs, but not on external Roku devices.

I have a TCL TV w/ Roku built in. HBO Max has been unusable for me recently. I did try, successfully, yesterday to go back to the app and was finally able to stream for several hours.
Posted by barbapapa
Member since Mar 2018
3889 posts
Posted on 7/9/21 at 10:29 am to
bad on Nvidia shield as well, seems to have gotten a bit better but a few weeks ago was crashing probably once an hour
Posted by Dr RC
The Money Pit
Member since Aug 2011
61508 posts
Posted on 7/9/21 at 11:12 am to
quote:

Roku will randomly log off of my HBO Max account, and then when I try logging back in, it rejects my password multiple times until it finally accepts and allows me back in.


I think that's more on HBO's end. I get logged out of my computer all the time with it and occasionally on my Roku.

It's nowhere near as bad as Showtime though. That one has me putting my password in every other week or so.
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