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Started By
Message
Robinson Brothers Ford has the worst customer service ever
Posted on 4/25/15 at 8:37 am
Posted on 4/25/15 at 8:37 am
It's almost laughable. Dropped off the car to get a minor water leak fixed which was covered under warinty and went to pick it up today and the entire back row is soaked with water. Not even did they make the issue worse but they tried to cover it up by laying the seats down and covering it with a blanket. When confronting Ben Kleinpeter, the person they left in charge he said that wasn't their fault and they aren't responsible for any potential damages. I highly recommend not taking any vehicle you care about there.
Csb
Csb
22
Posted on 4/25/15 at 8:40 am to Navajo61490
Terrible. Just pathetic...
Posted on 4/25/15 at 8:40 am to Navajo61490
That sucks. Will never take my car there
Posted on 4/25/15 at 8:41 am to Navajo61490
I'd smell it to make sure it's not piss, you never know.
Posted on 4/25/15 at 8:43 am to Navajo61490
One of their employees is here down voting 
Posted on 4/25/15 at 8:44 am to Navajo61490
Dealerships in general just suck. It's very rare that I have a good experience with them.
Posted on 4/25/15 at 8:52 am to Navajo61490
The weird thing about it is that a good Service Department can produce as much or more profit than the front of the business yet it is rare that a dealership puts even minor effort into customer service.
They will practically blow you when you are buying a car and then turn around and piss down your back when you go to get serviced. REPEAT CUSTOMERS you bunch of blithering idiots.
They will practically blow you when you are buying a car and then turn around and piss down your back when you go to get serviced. REPEAT CUSTOMERS you bunch of blithering idiots.
Posted on 4/25/15 at 9:00 am to Navajo61490
Should've just hired a few illegal Mexicans. They're really hard workers.
Posted on 4/25/15 at 9:02 am to Navajo61490
quote:
under warinty
Seriously?
Posted on 4/25/15 at 9:04 am to Navajo61490
quote:
minor water leak
I wouldn't describe water leaking into my car as a minor problem, nor one that comes with an easy fix. What did they do? Did they leave it out in the rain, or spray a hose onto it to detect the leak?
Posted on 4/25/15 at 9:06 am to Navajo61490
quote:
which was covered under warinty
If you negotiate like you spell it's no wonder you've had a problem.
Posted on 4/25/15 at 9:11 am to Navajo61490
Me and my buddy used to call in to WJBO's open line Friday and imitate the father & the son's voices doing a commercial. We're pretty sure that is why they're not as animated in their commercials anymore.
Posted on 4/25/15 at 9:15 am to Navajo61490
My only experience with them is dealing with a sales representative of theirs. No follow-up or follow through. Told me on 3 different occasions he would get me pricing after meeting him in person and said he would have it to me by this date and time.
I allowed for 5 hours past his deadline and then he told me the dealership had no internet access and never followed back up.
Seems to be the norm in this industry as he is not alone, based upon my most recent experiences.
I allowed for 5 hours past his deadline and then he told me the dealership had no internet access and never followed back up.
Seems to be the norm in this industry as he is not alone, based upon my most recent experiences.
Posted on 4/25/15 at 9:15 am to Navajo61490
I don't work there, but this kind of shite pisses me off.
If you're truly mad about your service, put your real name at the end, and own up to it.
If you're truly mad about your service, put your real name at the end, and own up to it.
Posted on 4/25/15 at 9:19 am to Navajo61490
My ex g/f's family are the owners. They always seemed like good people to me?
Posted on 4/25/15 at 9:24 am to Navajo61490
I have had MULTIPLE problems with them on MULTIPLE occasions with two vehicles I purchased from them. Mark, the previous truck service guy was great then they fired him and put Klienpeter in charge. At some point, the GM had to get involved and he was worse than Klienpeter. I was so pissed I actually quit buying Fords because of these clowns.
Posted on 4/25/15 at 9:30 am to Navajo61490
Wait. Dealerships, ingeneral, suck?
But I thought they were so important to the public that we needed legislation to protect them from evil companies like Tesla.
I wish I had the money to buy a Tesla just to say frick-you to the dealerships. That, and if they made a truck.
But I thought they were so important to the public that we needed legislation to protect them from evil companies like Tesla.
I wish I had the money to buy a Tesla just to say frick-you to the dealerships. That, and if they made a truck.
Posted on 4/25/15 at 9:31 am to Navajo61490
Blast them on social media and tag them AND your local news station.
Posted on 4/25/15 at 9:31 am to Navajo61490
3rd brake light leak?
Posted on 4/25/15 at 9:56 am to Navajo61490
Do they have carpet inside the dealership? If so take piss on it, say you're not responsible, and walkout.
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