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Started By
Message
Anybody had any success making a complaint to Lowe's?
Posted on 8/20/25 at 10:03 am
Posted on 8/20/25 at 10:03 am
I have been a loyal Lowe's customer for 30 years, but they have royally screwed up my purchase of a refrigerator.
Bought it on Saturday, and it was to be delivered Monday. Evidently their delivery contractor had both the wrong address and the wrong phone number. (They might have tried to deliver it up the street, but not sure.) It's now Wednesday and still no fridge. They said today, but I have reason to believe that the problem on the delivery folks' end has not been corrected.
My wife (no pics) has chewed more arse in the last 3 days than she has in her life. I have been back up to the store and complained to the manager, and to anyone on the phone who will listen. Nobody is accountable. Nobody apologizes. They just blame some other department.
I want someone to suffer for this. If I don't have what I paid for today, I will burn this entire motherfricker down.
Bought it on Saturday, and it was to be delivered Monday. Evidently their delivery contractor had both the wrong address and the wrong phone number. (They might have tried to deliver it up the street, but not sure.) It's now Wednesday and still no fridge. They said today, but I have reason to believe that the problem on the delivery folks' end has not been corrected.
My wife (no pics) has chewed more arse in the last 3 days than she has in her life. I have been back up to the store and complained to the manager, and to anyone on the phone who will listen. Nobody is accountable. Nobody apologizes. They just blame some other department.
I want someone to suffer for this. If I don't have what I paid for today, I will burn this entire motherfricker down.
25
Posted on 8/20/25 at 10:05 am to Slippy
Cancel the order and buy a fridge elsewhere?
Posted on 8/20/25 at 10:07 am to Big Jim Slade
quote:
Cancel the order and buy a fridge elsewhere?
Oh, that will happen today. But I still intend to disembowel every Lowe's manager in a 100 mile radius.
Posted on 8/20/25 at 10:08 am to Slippy
You are SOL. I can’t begin to tell you the issues we had with our refrigerator delivery. It was maddening. They outsource their delivery now, you just get the runaround and a different person every time you call. And that doesn’t take into account the delivery guys didn’t speak English. All four delivery attempts were different guys, all non-American types. My advice, find some good ol boys to pick it up and install.
Posted on 8/20/25 at 10:08 am to TDTOM
quote:
Calm down, Sally.
What'd I do?
Posted on 8/20/25 at 10:09 am to Slippy
quote:
My wife (no pics) has chewed more arse in the last 3 days than she has in her life.
Tell her I'll be there around 8 tonight for another arse chewing.
Posted on 8/20/25 at 10:12 am to Slippy
Strangely enough, I bought my last refrigerator from Lowe's in Covington and the delivery was a nightmare.
Brought it a week early the first time, while kitchen reno was being painted. No where else to put it so they took it back.
Missed next TWO delivery dates while I waited for them instead of going to office.
Showed up unannounced the fourth try and called me asking why door was locked. I had to haul arse home from office. WRONG REFRIGERATOR was delivered that time. They loaded it back up, drove back to store, got the right one and brought it back while I waited at the house.
Can't be a coincidence.
Brought it a week early the first time, while kitchen reno was being painted. No where else to put it so they took it back.
Missed next TWO delivery dates while I waited for them instead of going to office.
Showed up unannounced the fourth try and called me asking why door was locked. I had to haul arse home from office. WRONG REFRIGERATOR was delivered that time. They loaded it back up, drove back to store, got the right one and brought it back while I waited at the house.
Can't be a coincidence.
Posted on 8/20/25 at 10:13 am to Slippy
quote:
But I still intend to disembowel every Lowe's manager in a 100 mile radius.
But you won't. You will take your return receipt, fold it ever so neatly into your wallet, tell the lady "sorry for being a pain, thanks so much for helping me out", get back in your subaru and drive home like the little man you are.
Go post on FB you worm
Posted on 8/20/25 at 10:13 am to SallysHuman
quote:
What'd I do
You aren’t Sally.
Posted on 8/20/25 at 10:13 am to jorconalx
quote:
You aren’t Sally.
Ok... what'd my dog do, then?
Posted on 8/20/25 at 10:14 am to Slippy
quote:Kinky
My wife (no pics) has chewed more arse in the last 3 days than she has in her life
Posted on 8/20/25 at 10:14 am to Slippy
Lowe’s is the worst retailer in America I don’t know how they’re still in business. If you’re in Baton Rouge go to Stanton
Posted on 8/20/25 at 10:15 am to Slippy
Lowes delivery is the worst. Cancel order...do whatever...and get it from Home Depot. I went through the same shite in the winter. Bought in BR, they outsource delivery to some "CRST" company clowns....delivery was set...no show..no contact...pathetic. I emailed and tracked a guy down at the company...he was like oh, sorry....complete BS...I buy from Home Depot solely due to their delivery is actually good.
This post was edited on 8/20/25 at 10:21 am
Posted on 8/20/25 at 10:17 am to Slippy
I understand prepping for getting a new fridge delivered and spending time making that happen but I literally can't imagine getting this mad over a fridge I bought on Saturday and it didn't get delivered on Monday 
Posted on 8/20/25 at 10:21 am to Slippy
quote:
I have been a loyal Lowe's customer for 30 years, but they have royally screwed up my purchase of a refrigerator.
quote:
Bought it on Saturday
quote:
It's now Wednesday and still no fridge.
What a creampuff.
Posted on 8/20/25 at 10:22 am to Slippy
quote:
But I still intend to disembowel every Lowe's manager in a 100 mile radius.
Even more frustrating is that managers in a 100 mile radius don't have much say in anything.
It's a room of cost cutting analysts and VPs in North Carolina and the shareholders making the decisions to outsource and minimum wage to the bone that cause it to suck.
But, that's why it's a bit cheaper than your locally owned appliance shop.
Posted on 8/20/25 at 10:23 am to Slippy
Their corporate HQ phone number is (704) 758-1000.
Maybe you'll have better luck there or maybe you'll just get sent to another line. Worth a try.
Maybe you'll have better luck there or maybe you'll just get sent to another line. Worth a try.
Posted on 8/20/25 at 10:26 am to LaBR4
quote:
Lowes delivery is the worst. Cancel order...do whatever...and get it from Home Depot. I went through the same shite in the winter. Bought in BR, they outsource delivery to some "CRST" company clowns....delivery was set...no show..no contact...pathetic. I emailed and tracked a guy down at the company...he was like oh, sorry....complete BS...I buy from Home Depot solely due to their delivery is actually good.
homedepot outsources as well bro.
Posted on 8/20/25 at 10:27 am to Slippy
quote:
Bought it on Saturday, and it was to be delivered Monday. Evidently their delivery contractor had both the wrong address and the wrong phone number. (They might have tried to deliver it up the street, but not sure.) It's now Wednesday and still no fridge.
You ain't gonna do shite. Home Depot delivery has the same bullshite problems.
It took us 2 weeks to get our appliances from Lowes when we moved into a new house. The Lowe's delivery was a shite show.
You and your whining wife will get over it.
This post was edited on 8/20/25 at 10:29 am
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