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AT&T data limits on home internet?

Posted on 3/25/17 at 9:00 pm
Posted by OnTheBrink
TN
Member since Mar 2012
5418 posts
Posted on 3/25/17 at 9:00 pm
Or any provider for that matter, is this really a thing? We cut the cord (Direct) but we have AT&T for Internet and those frickers promised us when we upgraded our internet that we would have no limits, yet our first bill came and low and behold we have a 1,000GB limit. We have used 80GB with 28 days left in the month. My wife is dealing with them Shi'ite Muslims now but I was wondering if anyone else has limits? If so, do you stream and do you come close to your limit?

So they are closed but they have a chat feature online, she was dealing with Aaron B. Well, Aaron B. Could tell my wife was mad so he called us up and he was an Indian as they come. Do they not do any business in the US anymore? frick!

And yes, I'm mad.
This post was edited on 3/25/17 at 9:07 pm
Posted by BottleGnome
Kenner, LA
Member since Sep 2014
133 posts
Posted on 3/25/17 at 9:51 pm to
Unfortunately most of our useless customer service and tech support reps are based overseas. Next time you call try selecting the Spanish option. I've heard you may possibly get a better speaking English rep as opposed to Aaron B from Mumbai.
Posted by BigD45
318
Member since Feb 2007
1200 posts
Posted on 3/25/17 at 11:18 pm to
The 1 Gbps Gigapower version has no data cap. Over here in Houston, Comcast has a 1 TB limit. at&t has a 1 TB limit on the 100 Mbps Gigapower tier. I forget if it lowers any on the 75, 45, 24, 18, etc. connections.
Posted by TheriotAF
Member since Mar 2013
697 posts
Posted on 3/25/17 at 11:58 pm to
When I originally signed up with AT&T I had now limit. When I cut the cord about 3 months ago I upgraded the internet and that added the 1K GB limit to my account. I was upset at first but I have never even been close to hitting that limit. And that's with multiple iPhones, 2 firsticks, and streaming PS Vue all the time. Not even sure if I hit 500 GB yet.
Posted by OnTheBrink
TN
Member since Mar 2012
5418 posts
Posted on 3/26/17 at 7:27 am to
Thanks for the responses all!

That's where I am, exact same scenario but when my wife called and upgraded our internet she was promised unlimited and 60 for 2 years. Our first bill only shows a year. We had 3 separate emails sent to us confirming our new package and I be damn if every single one of them didn't show the 1000gb limit. And every single time my wife and called and supposedly got it taken care of. Every single time they said it is fine, it will not show up on your bill. And here we are with our first bill.

I am convinced of two things, (1)they will tell you whatever to make you happy regardless if it is true and (2) they prey on old people and the unaware.

To the rep above, every single tech I have had in my home has been awesome! You guys are great but the customer service is the worst thing. I have ever had to deal with.
Posted by kgturner
36695
Member since Oct 2013
139 posts
Posted on 3/26/17 at 8:31 am to
I have my internet through Mediacom and my data limit is 999GB per month on 100Mbps down / 10Mbps up ($59.99 per month). It's myself, my wife, & two teenagers in this home. We have Netflix, VUDU, & Amazon Prime.

Suffice to say, we stream a lot. Pretty much all day while we're home. My last 3 bills showed 373.3GB, 461GB, & 372GB of usage.

I realize they told you it would be unlimited data, but now it shows a 1000GB cap. They should honor what they told you, but I don't think you'll ever get close to touching your cap if that makes you feel any better.

Kevin T
Posted by OnTheBrink
TN
Member since Mar 2012
5418 posts
Posted on 3/26/17 at 8:57 am to
I appreciate it Kevin! Dealing with these people is seriously bad for my health.
This post was edited on 3/26/17 at 9:52 am
Posted by bird35
Georgia
Member since Sep 2012
13078 posts
Posted on 3/27/17 at 5:14 am to
Have a family of 5 all with devices and like to stream.

I don't think we ever went over 500.

Posted by Upperdecker
St. George, LA
Member since Nov 2014
31781 posts
Posted on 3/27/17 at 6:19 am to
How did you put up 80 GB in 2 days? I can play online video games and stream movies all day on the weekend and not put up anywhere near that

But yea I agree, providers are crap now. Hidden data limits are absurd. And every company either cuts you off at some point and charges you for overages, or they throttle your speeds past a certain point (more than they normally throttle them anyway). Internet and cell service providers are all crap, unfortunately the infrastructure is so expensive that it's hard for anyone else to get into the game to push them for better service and better rates
Posted by dallastiger55
Jennings, LA
Member since Jan 2010
30929 posts
Posted on 3/27/17 at 6:45 am to
lol at people ripping AT&T for a 1GB limit.


Nobody ever goes over that. Also if you have DTV its unlimited.
Posted by Upperdecker
St. George, LA
Member since Nov 2014
31781 posts
Posted on 3/27/17 at 7:11 am to
quote:

lol at people ripping AT&T for a 1GB limit.

You're confused about the limit size. Point being, files will continue to increase in size, and we eventually will start hitting that limit. I doubt providers raise the limit when that happens without a fight though
Posted by OnTheBrink
TN
Member since Mar 2012
5418 posts
Posted on 3/27/17 at 7:13 am to
I am not sure how we put that up but our account is showing 80 used with 28 days left. Granted, it showed that yesterday with 27 too. I hope everyone is right, I hope we never sniff the 1,000gb, but my point remains, I have never heard of home internet having caps and AT&T is still the worst company in the world to deal with.
Posted by 50_Tiger
Arlington TX
Member since Jan 2016
41973 posts
Posted on 3/27/17 at 7:30 am to
What in the world are you doing to burn 1TB of data in one billing cycle?

I have 3 apple TV , ipad, 2 laptops, wifi washer/dryer, Hue System, 1 Workstation where I play Computer Games, plus an XBOX One, and NEST and don't even sniff that kind of consumption lol!
Posted by StraightCashHomey21
Aberdeen,NC
Member since Jul 2009
126210 posts
Posted on 3/27/17 at 7:44 am to
quote:

Or any provider for that matter, is this really a thing?


This is why Net Neutrality is huge. If it is done away with data caps will get even worse.

quote:

have AT&T for Internet and those frickers promised us when we upgraded our internet that we would have no limits, yet our first bill came and low and behold we have a 1,000GB limit. We have used 80GB with 28 days left in the month


Send a complaint to the FCC
Posted by StraightCashHomey21
Aberdeen,NC
Member since Jul 2009
126210 posts
Posted on 3/27/17 at 7:46 am to
quote:

How did you put up 80 GB in 2 days? I can play online video games and stream movies all day on the weekend and not put up anywhere near that


4K streaming makes it very easy
Posted by StraightCashHomey21
Aberdeen,NC
Member since Jul 2009
126210 posts
Posted on 3/27/17 at 7:47 am to
quote:

What in the world are you doing to burn 1TB of data in one billing cycle? I have 3 apple TV , ipad, 2 laptops, wifi washer/dryer, Hue System, 1 Workstation where I play Computer Games, plus an XBOX One, and NEST and don't even sniff that kind of consumption lol!


Its actually pretty easy.
Posted by 50_Tiger
Arlington TX
Member since Jan 2016
41973 posts
Posted on 3/27/17 at 7:55 am to
LMAO wtf yall downloaded 4k pron or some shite?

I stream Netflix/Hulu/HBO Go religiously...

I even sometimes pull PCAP's from the Network (10 minutes of network traffic goes into the GB range) when I work from home.

The inner Network nerd must know what yall are doing lmao


Posted by 632627
LA
Member since Dec 2011
13774 posts
Posted on 3/27/17 at 8:09 am to
I used to stream (recently signed up for direct tv however) and would average about 280gb a month.
Posted by OnTheBrink
TN
Member since Mar 2012
5418 posts
Posted on 3/27/17 at 8:12 am to
First person I have seen switch back, what made you switch? Only difference I have noted is obviously convenience and sporting events are a good minute of two behind.
Posted by TeddyPadillac
Member since Dec 2010
28576 posts
Posted on 3/27/17 at 8:47 am to
quote:

yet our first bill came and low and behold we have a 1,000GB limit. We have used 80GB with 28 days left in the month


what the frick are you complaining about then? You're not even close.

I have a 1000GB limit, although they say they don't enforce it, on my Cox internet. We have 6 TV's that stream, as well as my wife playing on her phone, me working from home and the kids playing on tablets from time to time.
cut the cord about a year and a half ago. Most data I've ever used was around 800Gb, and I know I am a very heavy user. most months we are around 500Gb.
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