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Message
Amazon review integrity
Posted on 5/14/18 at 11:10 am
Posted on 5/14/18 at 11:10 am
This was eye opening. I posted a review of a robot vacuum that was rejected because of consumer guidelines. In which I apparently was reviewing the company more than the product. I dont know about you but the warranty is pretty much part of the product buying experience for me.
Just makes me wonder how many bad reviews are not shown for items I would like to purchase.
For completeness this is the rejected review of a deebot m80.:
Just makes me wonder how many bad reviews are not shown for items I would like to purchase.
For completeness this is the rejected review of a deebot m80.:
quote:
As others have stated my vacuum broke within 2 months. One of the wheel motors is clicking causing it to get stuck.
Customer service appeared to be great at first. They approved a replacement unit to be sent out. On April 11th I submitted warranty claim. On April 17th I was informed I would receive new unit in 3-8 business days. On May 2nd I contacted again after no unit was sent and I was told there was an issue in their shipping department. They would let me know tracking number when a new unit was sent.
Now almost 10 days later there is no word when or if they will ever send this unit. I asked 2 times for an update in the last 5 days with no return email.
8
Posted on 5/14/18 at 11:20 am to Catman88
I'd take most of the reviews on Amazon with a grain of salt. It is standard practice for people to buy reviews nowadays. I'm honestly fed up with Amazon, the fact that they are innundated with garbage products, and I haven't been buying anything off of there for a while.
They favor the vendors more than consumers now
They favor the vendors more than consumers now
Posted on 5/14/18 at 11:21 am to Catman88
CAD thread - circa 2014. NOOOOBODY listened to me then, either
eta this is what started the 'cad hates amazon' meme on this board.
eta this is what started the 'cad hates amazon' meme on this board.
This post was edited on 5/14/18 at 11:22 am
Posted on 5/14/18 at 11:29 am to Catman88
which vacuum
Posted on 5/14/18 at 11:29 am to CAD703X
I went so far as to contact support and they filled out a request form about my review to have it looked at again.
They sent me an email yesterday rejecting it again.
They sent me an email yesterday rejecting it again.
quote:
appreciate that you took the time to provide us with feedback regarding our moderation process. We welcome the diverse opinions of our customers because we believe the differing opinions lead to constructive and interesting discussions about our products and services
We encourage customer content on the Amazon.com website, both positive and negative.
However, your recent contribution doesn't comply with our content guidelines. Specifically, your contribution contains comments related to the seller, and not the product itself.
Posted on 5/14/18 at 11:30 am to Catman88
What I dont get is that the seller was Amazon no Ecovacs who is the company that makes the product.
Posted on 5/14/18 at 11:31 am to Catman88
quote:
Specifically, your contribution contains comments related to the seller, and not the product itself.
That's horseshite. The service a seller provides is absolutely part of the product itself. No wonder Amazon's customer service has gotten so bad recently.
Posted on 5/14/18 at 11:45 am to The Spleen
My response:
quote:
The "seller" of this item was Amazon Services Inc.
I never mentioned Amazon in my review. ECOVACS is not the seller.
How can Amazon list a bullet point of "1 Year warranty"
In trying to sell this product but I am forbidden from reviewing the 5th bulleted spec for this product?
This is eye opening on how Amazon deals with reviews. There is a complete lack of integrity in your review process that now makes me question ever making any big ticket purchases with your company. Bad reviews of applicable bulleted items are being rejected thus falsifying the avg review of your products for sale.
Posted on 5/14/18 at 11:46 am to LSUsmartass
Ecovacs M80 pro
This post was edited on 5/14/18 at 11:56 am
Posted on 5/14/18 at 11:49 am to Catman88
Interesting to note that this is a "sponsored" vendor with Amazon
Posted on 5/14/18 at 12:03 pm to Catman88
Your review has 1 line about the product and the rest about customer service from the seller. So it should be rejected. Nobody wants to read that in a product review.
Posted on 5/14/18 at 12:03 pm to Catman88
I left a below average (not scathing) review of a set of LED light bulbs I ordered through amazon. I was contacted by the company multiple times and asked to alter my review—I was offered more bulbs for free if I would make it sound better. I told them I didn’t want more crappy bulbs and didn’t change it. I was then told that my return had not been completed despite having confirmation through UPS and that I wouldn’t receive refund. I called Amazon directly and they straightened it out
Posted on 5/14/18 at 12:26 pm to tom
Ecovacs was not the seller Amazon was. Amazon lists the warranty as part of the product.
The warranty is a component of the product not the seller who is Amazon.
The warranty is a component of the product not the seller who is Amazon.
Posted on 5/14/18 at 12:42 pm to Catman88
The one dealing/problem I have had with Amazon they took care of the problem right away.
I have had major problems with Direct tv/ATT. They just gave me lip service and the problem didn't go away but neither did I. I think a lot of customer service hopes are that people will just give up and go away. I don't care the amount of money or the size of a problem I expect problems to be corrected and not at my expense.
I have had major problems with Direct tv/ATT. They just gave me lip service and the problem didn't go away but neither did I. I think a lot of customer service hopes are that people will just give up and go away. I don't care the amount of money or the size of a problem I expect problems to be corrected and not at my expense.
Posted on 5/14/18 at 3:46 pm to Catman88
quote:
Ecovacs was not the seller Amazon was. Amazon lists the warranty as part of the product.
The warranty is a component of the product not the seller who is Amazon.
Were there multiple sellers? If so, I can see it getting rejected. If it was an exclusive seller, I can see it staying. The problem when there are multiple sellers of a product is that your negative review of one of those sellers affects the rest.
Posted on 5/14/18 at 4:30 pm to Catman88
There is a newer tech brand that is popular on this board who gave everyone in my company one of their products for free just for giving it a 5 star review on Amazon.
This post was edited on 5/14/18 at 4:31 pm
Posted on 5/14/18 at 5:23 pm to TigerWise
how many neatos did you get?
Posted on 5/14/18 at 8:12 pm to Hu_Flung_Pu
Just 1 seller...
Amazon was the seller. This item is a sponsored item I guess meaning Ecovacs gives Amazon money to push their product. Ecovac is the brand. My review was based solely on the product breaking in 2 months and the lack of warranty service which was already approved for replacement.
Amazon was the seller. This item is a sponsored item I guess meaning Ecovacs gives Amazon money to push their product. Ecovac is the brand. My review was based solely on the product breaking in 2 months and the lack of warranty service which was already approved for replacement.
Posted on 5/14/18 at 8:23 pm to Catman88
Warranted then
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