United Will Let Customers Avoid “DJT” Airport and switch to Miami or Ft. Laud… for free.

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United Airlines is preparing for customers who may object to flying into an airport named for President Donald Trump, and reservation agents have been authorized to move those passengers to Fort Lauderdale or Miami without charging more.

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United Airlines is giving reservation agents unusual flexibility to accommodate customers who no longer want to fly to West Palm Beach after the airport was renamed President Donald J. Trump International Airport.

According to an internal memo shared with Live And Let’s Fly, United is the process of updating its systems to rename West Palm Beach Airport (PBI) to President Donald J. Trump (DJT).

But the most interesting guidance concerns customers who object to the airport’s new name.

United tells reservation agents:

“If a customer does not want to fly to the airport, use your empowerment to offer acceptable alternatives such as Fort Lauderdale Airport (FLL) or Miami International Airport (MIA).”

The memo even provides a suggested response:

“I understand that you’d rather not fly to this airport anymore. We can look at nearby airports like Fort Lauderdale or Miami instead. Is that an acceptable alternative?” Agents are then instructed to process the change as an even exchange.

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