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re: Why can no doctor make good on their appt time?
Posted on 12/19/16 at 12:20 pm to knowingabyss
Posted on 12/19/16 at 12:20 pm to knowingabyss
Surgeries don't always go as planned dumbass which delays them getting to their clinics.
Posted on 12/19/16 at 12:22 pm to knowingabyss
I am on time almost every day.
But my specialty is conducive to running on time.
Most medical specialties are not able to be run on an exact time schedule.
But my specialty is conducive to running on time.
Most medical specialties are not able to be run on an exact time schedule.
Posted on 12/19/16 at 12:27 pm to knowingabyss
I recently switched doctors because I have to go see the doctor every 6 months. Its just to get refills for a prescription.. When he comes in, its about a 5 minute visit at the most, however; let's say my appointment is at 10AM.. I get there about 5 mins to 10... I don't have to wait long to get called to the back, but I have waited over an hour in the room before, but its usually about a 30-40 min wait from the time I get in the doctor's room til the time he actually comes in. The nurse shows me what room to go in, does her routine (take bp, etc) then says "he will be with you in just a few minutes" and that shite annoyed the shite out of me because I knew it wasn't going to be just a few minutes.
But the reason I switched is because.. I guess it was at least 6 months ago, I had an infection on my elbow. I think it was a spider bite so I called to see if I could see the doctor as soon as possible and I was told the earliest they could schedule me was in two weeks. It was an infection that was only getting worse although I was cleaning it, putting Neoaporin on it. Two days later it was looking bad so I had to go to one of those after hours places and they had to cut it and let it drain out and prescribed some ointment and put me on antibiotics, but I switched doctors after that and although the new doctor isn't exactly on time, its more of a 10-15 min wait instead of a 30-40 min wait.
But the reason I switched is because.. I guess it was at least 6 months ago, I had an infection on my elbow. I think it was a spider bite so I called to see if I could see the doctor as soon as possible and I was told the earliest they could schedule me was in two weeks. It was an infection that was only getting worse although I was cleaning it, putting Neoaporin on it. Two days later it was looking bad so I had to go to one of those after hours places and they had to cut it and let it drain out and prescribed some ointment and put me on antibiotics, but I switched doctors after that and although the new doctor isn't exactly on time, its more of a 10-15 min wait instead of a 30-40 min wait.
Posted on 12/19/16 at 12:31 pm to OweO
quote:
The nurse shows me what room to go in, does her routine (take bp, etc) then says "he will be with you in just a few minutes" and that shite annoyed the shite out of me because I knew it wasn't going to be just a few minutes.
Yep. This is the worst
Posted on 12/19/16 at 12:31 pm to knowingabyss
I am fine with waiting, but sometimes all the minutes of silence in the doctor's office waiting for him/her to come in makes me forget about all the things I wanted to bring up while I was there.
I don't think doctors devote enough time per patient though. The last couple of doctors appointments I have had just felt like a gateway to being prescribed a new drug.
I don't think doctors devote enough time per patient though. The last couple of doctors appointments I have had just felt like a gateway to being prescribed a new drug.
Posted on 12/19/16 at 12:36 pm to knowingabyss
i got the earliest appt of the day and thought damn i will have no wait...waited 45 min the fricker was late
Posted on 12/19/16 at 12:37 pm to BulldogXero
One issue is when the dr is late to begin the day. We usually get spots first thing in morning and dr is always late, that pushes everything back
Posted on 12/19/16 at 12:41 pm to tigerbutt
quote:
Surgeries don't always go as planned dumbass which delays them getting to their clinics.
Family practice docs, and pediatricians, doing a lot of surgery these days?
Posted on 12/19/16 at 1:02 pm to knowingabyss
quote:
Why can no doctor make good on their appt time?
Depends
Sometimes it is the doctor over-scheduling, sometimes its the patients ahead of you overworking the staff, sometimes its things happening that are no-ones fault.
Appointment times are supposed to be staggered accordingly based on the estimated time each one will take. However, the entire day's schedule can be thrown off when that one morning patient comes in for something that should only take a few minutes and it end up taking an hour. Which could be because the pt wants to have 5 other things checked out that have nothing to do with the initial visit, could be a phone call with their insurance that takes longer than you anticipated, etc. Not to mention, going to the doctor isn't like other customer service jobs where they can just say "sorry I have other appts so I'm only going to discuss what you came in for"
Posted on 12/19/16 at 1:07 pm to geauxtigahs87
It's a combination of over booking and patients talking , I worked in a clinic where the standard was to double book every slot , some were triples. Also add in patients asking lots of questions.
Posted on 12/19/16 at 1:10 pm to LSU_postman
Mostly fatties taking up the doctor's time with their fat problems.
Posted on 12/19/16 at 1:40 pm to knowingabyss
quote:
Why tell someone to be there for X time and then don't see them for 20-30 minutes after that?
Drs charge about $200 for that 5 minutes that they see you. That works out to $40 per minute. If you were able to charge them $40 per minute for their tardiness, they would become scheduling savants, with the quickness.
Because there is no penalty for their rudeness they do not give a flying rat's arse about you or your time.
Posted on 12/19/16 at 1:58 pm to rantfan
quote:Slow death, baw.
haven't been to one in ten years
Posted on 12/19/16 at 2:08 pm to TheIndulger
quote:
The more people they can squeeze in, the more $$. I went to a doctors appointment once and signed in and saw 2 other people on the sign in sheet for the same doc, at the same appointment time as me.
This.
If doctors are always late (regardless of the reason) they should schedule less appointments. But they have that $5M house to pay for, and the golf reservation on Fridays.
Customer service in the health industry is a joke.
Posted on 12/19/16 at 2:12 pm to BayouBlitz
You want to be seen on time? Easy, only schedule Friday afternoon post lunch...place is a GHOST TOWN erry Friday afternoon
Posted on 12/19/16 at 5:03 pm to knowingabyss
Been in a doctors waiting room since 3:45....still in waiting room
WTF
WTF
Posted on 12/19/16 at 5:06 pm to tigerbutt
quote:
Surgeries don't always go as planned dumbass which delays them getting to their clinics.
Most physicians do not perform surgery nor Are they in the operating room
This post was edited on 12/19/16 at 5:07 pm
Posted on 12/19/16 at 5:32 pm to Vegas Eddie
1. Patient encounters are not static events that require a specific amount of time. They are dynamic and require varying amounts of time based on pathology, social needs, and medical urgency. Many schedulable services are static or at least in the full control of the one setting the schedule. Patients have unrealistic expectations that the majority of office visits are comparable to oil changes, car washes, business meetings, job interviews, and even dinner reservations.
2. Although the OP and many in this thread are likely courteous enough to show up on time (15 min early) for their appointments, many patients do not.
3. Due to changes in insurance, reimbursement, and documentation requirements, the check in process rarely is simple and smooth. In many cases if staff do not verify insurance or collect copays prior to the visit, the physician simply will not get paid.
4. lower reimbursement rates and higher overhead are an ever increasing problem for most physicians. What was considered an acceptable loss in #3 above can no longer be tolerated.
5. due to #4 medicine has become largely a volume business. This means more patients in the same time period. When estimations of allotted time are insufficient, patient delays occur.
6. lack of control in price setting leaves physicians without the ability to offer expectation meeting premium service (on time every time) by simply scheduling more time than could possibly needed for each patient.
7. physicians spend on average 30 to 60 percent of their time not in direct patient care in the performance of their jobs. The more a physician does the higher that time. Surgery, hospital rounds, stress tests, office procedures, business meetings, ACO meetings, community education and outreach, nursing home oversight, home health oversight, pharmacy communication, insurance prior authorization phone calls, consultant discussions, deliveries, hospice oversight or order clarification, patient phone calls, lab result review, radiology review, educational requirements, all take time and all occur simultaneously with office hours.
8. many physicians face the tough decision of getting sick patients in to be seen acutely while staying on schedule. Some choose to schedule those patients out in the future. Some like me see sick same day and walk in appointments all the time. This unknown costs minutes and those minutes add up.
9 patients no show appointments creating downtime (no patients to be seen) in between an already busy day. the no show rate can be as high as 20% in some offices.
10 Some patients require in house testing and appropriate time for results or repeat exams during the same visit causing a room congestion. Having an abundance of rooms allows those patients and their care to move slower as the physician is able to see other patient in the mean time and keep moving. Overhead rates have increased to the point that the number of exam rooms is limited to reduce lease costs.
2. Although the OP and many in this thread are likely courteous enough to show up on time (15 min early) for their appointments, many patients do not.
3. Due to changes in insurance, reimbursement, and documentation requirements, the check in process rarely is simple and smooth. In many cases if staff do not verify insurance or collect copays prior to the visit, the physician simply will not get paid.
4. lower reimbursement rates and higher overhead are an ever increasing problem for most physicians. What was considered an acceptable loss in #3 above can no longer be tolerated.
5. due to #4 medicine has become largely a volume business. This means more patients in the same time period. When estimations of allotted time are insufficient, patient delays occur.
6. lack of control in price setting leaves physicians without the ability to offer expectation meeting premium service (on time every time) by simply scheduling more time than could possibly needed for each patient.
7. physicians spend on average 30 to 60 percent of their time not in direct patient care in the performance of their jobs. The more a physician does the higher that time. Surgery, hospital rounds, stress tests, office procedures, business meetings, ACO meetings, community education and outreach, nursing home oversight, home health oversight, pharmacy communication, insurance prior authorization phone calls, consultant discussions, deliveries, hospice oversight or order clarification, patient phone calls, lab result review, radiology review, educational requirements, all take time and all occur simultaneously with office hours.
8. many physicians face the tough decision of getting sick patients in to be seen acutely while staying on schedule. Some choose to schedule those patients out in the future. Some like me see sick same day and walk in appointments all the time. This unknown costs minutes and those minutes add up.
9 patients no show appointments creating downtime (no patients to be seen) in between an already busy day. the no show rate can be as high as 20% in some offices.
10 Some patients require in house testing and appropriate time for results or repeat exams during the same visit causing a room congestion. Having an abundance of rooms allows those patients and their care to move slower as the physician is able to see other patient in the mean time and keep moving. Overhead rates have increased to the point that the number of exam rooms is limited to reduce lease costs.
Posted on 12/19/16 at 5:38 pm to knowingabyss
Most physicians are on time for the first case of their day. After that Murphy's Law begins to run roughshod over the schedule.
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