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Total Quality Management - Anyone Else Have Experience
Posted on 10/21/24 at 9:23 am
Posted on 10/21/24 at 9:23 am
In the 1990s, the company where I served as vice president made the decision to implement Total Quality Management (TQM). They invested heavily in consultants and required all vice presidents to attend a week-long seminar at a remote venue. For the following year, everyone in the organization was tasked with maintaining hourly records detailing how TQM influenced their work. It finally became apparent that our company was getting no benefit from this system.
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Posted on 10/21/24 at 9:25 am to blueridgeTiger
I remember the term from when I was in business school in the mid 1990s. But I have no recollection of what it meant and I've never heard anyone use the phrase since the day I got my MBA
Posted on 10/21/24 at 9:27 am to blueridgeTiger
quote:
Total Quality Management
Now businesses are shoveling money into a new furnace called Diversity Equity and Inclusion which has their own projects that will lead nowhere. Ask the DEI dept. what their deliverables are and they'll rattle off a long list of expenditures.
Posted on 10/21/24 at 9:32 am to blueridgeTiger
Deming's principles revolutionized manufacturing in Japan and is the reason their products were vastly superior to ours in the 70s-90s. We half assed embraced it, and like the metric system, it failed here. It's been rebranded as Lean and has had more success but still...
Posted on 10/21/24 at 9:45 am to blueridgeTiger
Can be a beneficial approach is properly executed - is not for the faint hearted nor for short term gain
Posted on 10/21/24 at 9:51 am to blueridgeTiger
quote:
Total Quality Management - Anyone Else Have Experience
I bought a signed copy of one of Deming's books at Goodwill that I sold for $50 on eBay
Posted on 10/21/24 at 10:03 am to Sheep
I’m buried in TPS reports. I have to get them all in by Friday or Lumbergh is going to make me come in on Saturday.
Posted on 10/21/24 at 10:11 am to blueridgeTiger
Most quality organizations are useless. They don’t understand technical requirements and are wrong about 95% of the time on any given issue. If I were to run my organization, first thing i am doing is overhauling the QMS organization. Most of our supply base is the same with idiotic QA not understanding basic engineering or manufacturing principles.
Posted on 10/21/24 at 10:13 am to blueridgeTiger
quote:
In the 1990s, the company where I served as vice president made the decision to implement Total Quality Management (TQM).
Yep, same thing for me. It felt like management by committee. I left the company before it drove me crazy. It also made me never want to hear the word paradigm again.
Posted on 10/21/24 at 10:16 am to td1
Commitment to quality , part was the mentality to follow work practices, part was to use statistics to gather data for decision making, part of it was to work within a team concept, part was considering all work is a process that could be adjusted, part was understanding that waste was everywhere{20 % mantra}
Folks that just went to a seminar gained nothing. Groups of folks that got personally invested in Quality were winners.
Insider secret...........Safety programs and quality programs all have the same action verbs. Success in one, likely lead to success in the other
Folks that just went to a seminar gained nothing. Groups of folks that got personally invested in Quality were winners.
Insider secret...........Safety programs and quality programs all have the same action verbs. Success in one, likely lead to success in the other
Posted on 10/21/24 at 10:19 am to blueridgeTiger
It's like communism. Only reason it didn't work is it wasn't implemented properly.
Sounds like you could use a life coach
Sounds like you could use a life coach
Posted on 10/21/24 at 10:38 am to bad93ex
quote:
Now businesses are shoveling money into a new furnace called Diversity Equity and Inclusion which has their own projects that will lead nowhere. Ask the DEI dept. what their deliverables are and they'll rattle off a long list of expenditures.
After 3 or 4 years of this DEI garbage, the corp I work for is rebranding it IEB (Inclusion, Equity, and Belonging) heading into 2025. Same shite, different acronym.
Posted on 10/21/24 at 10:43 am to blueridgeTiger
Ridiculous crap.
ISO was good at one point, but it hasn't been relevant in years, either.
ISO was good at one point, but it hasn't been relevant in years, either.
Posted on 10/21/24 at 10:44 am to blueridgeTiger
It sounds like something that’s just talked about, but no one really knows what it is or does.
Posted on 10/21/24 at 10:52 am to blueridgeTiger
We had it where I worked. It was just another flavor of something to boost quality and efficiency. It came and it went like all the others. Did they encourage you to read the book "Zapped"?
This post was edited on 10/22/24 at 9:02 am
Posted on 10/21/24 at 10:53 am to blueridgeTiger
I was subjected to Dr. Demings Rede bead madness (LOL) While in the Navy. I didn't put much stock in it. Didn't really fit my "style" of leadership. That said I use Lean principles some to get others involved in improving the processes they are part of.
Posted on 10/21/24 at 10:55 am to LaLadyinTx
quote:
It also made me never want to hear the word paradigm again.
And here I though it was just me Posted on 10/21/24 at 11:19 am to blueridgeTiger
All of these business/industry self help programs are just BS and a real sign of upper management not knowing what the heck they are doing and acting out emotionally rather than logically.
I have been known to literally roll my eyes and openly ignore executives when they start talking about all the acronym crap.
I have been known to literally roll my eyes and openly ignore executives when they start talking about all the acronym crap.
Posted on 10/21/24 at 11:21 am to N2cars
quote:
ISO was good at one point, but it hasn't been relevant in years, either.
I have been trying to convince my company to get rid of our ISO registration for several years. Even to the detriment of my own position.
We have a quality program registered to the AAR (American Association of Railroads) which is ideally suited for our customer base, the railroad industry.
Six Sigma was all the rage for some time, everything things goes hrough cycles and gets rebranded as the latest and greatest. If people would implement common sense, standard operating procedures, some checkpoints and accountability it would solve a lot of issues.
Posted on 10/21/24 at 11:28 am to blueridgeTiger
quote:
It finally became apparent that our company was getting no benefit from this system.
in my experience most all of these consulting firms are a huge scam
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