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Ticketmaster and Fees

Posted on 12/15/17 at 3:52 pm
Posted by LSUFanHouston
NOLA
Member since Jul 2009
41706 posts
Posted on 12/15/17 at 3:52 pm
Was looking for two tickets to the I Love The 90s show tonight at Smoothie King Center.

Cheap seats (I'm not an OT baller and don't care) are $26.50 each. I select two seats, free ticket by phone, and log in.

Get to next screen - total $95.80.

Added to ticket price: a Service Charge of $10.90 per ticket, a facility charge of $8.00 per ticket, and a order fee of $5.00 (only charged once).

Why not just, when they show the ticket price, add the $18.90 in charges to the price in the first place. I kinda get the $5 order fee being added at the end, even though it's a BS charge.

I don't mind paying the money for the ticket... but I don't understand why they don't just disclose the total cost up front.
Posted by StealthCalais11
Lurker since 2007
Member since Aug 2011
12555 posts
Posted on 12/15/17 at 3:53 pm to
frick TicketMaster

/thread
Posted by Ed Osteen
Member since Oct 2007
59352 posts
Posted on 12/15/17 at 3:54 pm to
I had a $5 “email fee” on some tickets I bought for the Dead and Co. show, first time I had ever seen a charge for emailing costs
Posted by Brosef Stalin
Member since Dec 2011
42624 posts
Posted on 12/15/17 at 4:01 pm to
quote:

I don't mind paying the money for the ticket... but I don't understand why they don't just disclose the total cost up front.

because they want you to think its cheap so you will buy it
Posted by airportwhiskey
Baton Rouge
Member since Mar 2014
694 posts
Posted on 12/15/17 at 4:01 pm to
Their fees are exorbitant, which is somewhat surprising since they settled a huge class action over that exact issue a few years ago. Screw them.
Posted by Packer
IE, California
Member since May 2017
8699 posts
Posted on 12/15/17 at 4:04 pm to
Also, frick Stubhub and the MLB.
Posted by Major Dutch Schaefer
Location: Classified
Member since Nov 2011
39803 posts
Posted on 12/15/17 at 4:12 pm to
Go in person to box office if you want to avoid fees.
Posted by LSU fan 246
Member since Oct 2005
90567 posts
Posted on 12/15/17 at 4:18 pm to
the fees have gotten out of control. whats crazy is that is sent straight up to the company. the outlets make less than a dollar in the transaction
Posted by MardiGrasCajun
Dirty Coast, MS
Member since Sep 2005
6043 posts
Posted on 12/15/17 at 4:32 pm to
quote:

a Service Charge of $10.90 per ticket, a facility charge of $8.00 per ticket, and a order fee of $5.00 (only charged once).


Break down of where these fees go:

Service Fee and Order fee: These fees are set by "both" the client and Ticketmaster and they share the fee(s).

The facility fee is the fee charged by the operating facility and they receive 100% of the fee. Ticketmaster just collects the fee for them.

The reasons above are the reasons Ticketmaster breaks down the fees. They do not receive 100% of the fees.
Posted by TigerNlc
Chocolate City
Member since Jun 2006
33222 posts
Posted on 12/15/17 at 4:35 pm to
Yeah I have backed out of placing a order a few times on ticketmaster because of the fees.
Posted by LSUFanHouston
NOLA
Member since Jul 2009
41706 posts
Posted on 12/15/17 at 4:48 pm to
quote:

The reasons above are the reasons Ticketmaster breaks down the fees. They do not receive 100% of the fees.


I don't mind paying the fees. I don't care who gets the money.

What annoys me is that they are not upfront about these fees and don't show them before you select a seat.
Posted by MardiGrasCajun
Dirty Coast, MS
Member since Sep 2005
6043 posts
Posted on 12/15/17 at 4:53 pm to
quote:

What annoys me is that they are not upfront about these fees and don't show them before you select a seat.


Very few companies show their fees upfront. Most fees (handling, shipping, taxes, etc.) are seen in the "cart" when making a purchase. Why should Ticketmaster be held to a different standard?
Posted by LSUFanHouston
NOLA
Member since Jul 2009
41706 posts
Posted on 12/15/17 at 4:56 pm to
quote:

Very few companies show their fees upfront. Most fees (handling, shipping, taxes, etc.) are seen in the "cart" when making a purchase. Why should Ticketmaster be held to a different standard?


Shipping and handling fees are often a function of the entire sale, and tax rates may not be determined until you enter in shipping info.

Very different situation.

Firther, just the service charge and the facility charge are 71 percent of the ticket price in this situation. Do you know any companies that charge 71% extra fees?
Posted by notiger1997
Metairie
Member since May 2009
61810 posts
Posted on 12/15/17 at 5:01 pm to
quote:

Go in person to box office if you want to avoid fees.

Still will get charged some fees even with that.

Fck ticket master. There was a beer festival that I wanted to go to a few years ago. $35 ticket and a $8 per ticket fee tacked on.
Posted by Big EZ Tiger
Member since Jul 2010
26986 posts
Posted on 12/15/17 at 5:23 pm to
quote:


Very few companies show their fees upfront. Most fees (handling, shipping, taxes, etc.) are seen in the "cart" when making a purchase. Why should Ticketmaster be held to a different standard?

Dicketmaster adds way more to the cost though from what you first see to what you end up with on the final screen. They rip people off and they've been proven to do so even if they don't receive all of the fee money. They didn't settle a 400-million dollar lawsuit for nothing.
Posted by BlackPawnMartyr
Houston, TX
Member since Dec 2010
16399 posts
Posted on 12/15/17 at 6:38 pm to
Freakonomics had a really good podcast on this recently.


LINK
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