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Started By
Message
Shake Shack customer hits 'no tip' at kiosk, then watches prices jump in viral video
Posted on 8/12/26 at 10:06 am
Posted on 8/12/26 at 10:06 am
https://www.foxnews.com/food-drink/shake-shack-customer-hits-no-tip-kiosk-watches-prices-jump-viral-video
Ooops our bad. Shake Shack busted
quote:
The video shows two of the three shakes initially listed at $5.99 each. After "no tip" is selected, the kiosk displays a notice saying there has been a pricing update before the shakes appear at $6.49 each — an increase of 50 cents per drink. Shake Shack told Fox News Digital the price change was caused by a technology error and that charging customers more for declining to tip is not company policy.
Ooops our bad. Shake Shack busted
Posted on 8/12/26 at 10:08 am to LivingstonLaw
quote:
technology error
The go to excuse these days
Posted on 8/12/26 at 10:08 am to LivingstonLaw
We have a toxic tipping culture
Posted on 8/12/26 at 10:08 am to LivingstonLaw
The software company needs to come out and tell everyone it was a requirement from shake shack and to frick off.
Posted on 8/12/26 at 10:10 am to The Torch
Just keep an eye on this when you go to these establishments. Demand a manager and call corporate if this happens to you. Also let us know at TD OT .
Posted on 8/12/26 at 10:10 am to The Torch
If it is truly an error, why does the company always happen to be on the charging too much wide? Those never ever end up with the customer paying less
Posted on 8/12/26 at 10:11 am to LivingstonLaw
Hit "Custom Tip"
Enter "-100%"
Problem solved.
Enter "-100%"
Problem solved.
This post was edited on 8/12/26 at 10:12 am
Posted on 8/12/26 at 11:31 am to LivingstonLaw
Wasn’t Starbucks doing this too?
Posted on 8/12/26 at 11:35 am to forkedintheroad
quote:
The software company needs to come out and tell everyone it was a requirement from shake shack and to frick off.
Yeah because sharing confidential information and publicly shaming your clients usually works out great companies.
Posted on 8/12/26 at 11:37 am to Old Character
quote:
We have a toxic tipping culture
I went through dunkin drive through this morning to get my kid breakfast. The machine apparently went down because it was a much longer wait in line than you'd expect (there was only 1 car ahead of us). When it is time to take payment and I give my card she asks if I want to add any tip. At a drive through! frick no I don't.
Posted on 8/12/26 at 11:40 am to Old Character
quote:
We have a toxic tipping culture
i agree. but the big problem is that companies are using this as a passthrough to pay employees more (and undoubtedly themselves) without a directly corresponding price increase.
Posted on 8/12/26 at 11:41 am to armytiger96
quote:
Yeah because sharing confidential information and publicly shaming your clients usually works out great companies.
is being falsely accused of incompetence any better?
Posted on 8/12/26 at 11:47 am to Sam Quint
quote:
but the big problem is that companies are using this as a passthrough to pay employees more (and undoubtedly themselves) without a directly corresponding price increase.
Cruise lines now add 20% or more to everything and its proven now that its a fee and not a gratuity as the money leaves the ship and goes to corporate.
Posted on 8/12/26 at 11:47 am to armytiger96
quote:
Yeah because sharing confidential information and publicly shaming your clients usually works out great companies.
I'm sure the software company would rather go out of business from all of their clients leaving them than throw one client under the bus.
Posted on 8/12/26 at 11:50 am to WG_Dawg
quote:
At a drive through! frick no I don't.
10 years ago (time flies) I went through a Greek/Lebanese drive thru in Baton Rouge and they hit me up for a tip. First time it had ever happened to me. I posted about it that night on here and everyone said “that’s just their POS system. No one expects you to tip at the drive thru!” Here we are today and it’s a common request.
Posted on 8/12/26 at 12:02 pm to junkfunky
quote:
I'm sure the software company would rather go out of business from all of their clients leaving them than throw one client under the bus.
They aren't going out of business over a 48 hour news cycle. However, they may go out of business over a high profile law suit if they break their confidentiality agreement. Especially since their name hasn't been brought up. They will have ample opportunities to "explain" their side of the story when pursuing new clients.
For all we know the technology company may have been the ones to propose the idea to shake shack in the first place! It's obviously a feature that they support since they wrote the software.
This post was edited on 8/12/26 at 2:53 pm
Posted on 8/12/26 at 12:06 pm to Sam Quint
quote:
is being falsely accused of incompetence any better?
How do you know they are being falsely accused? It may have been their bright idea!
Posted on 8/12/26 at 12:10 pm to LivingstonLaw
Shake Shack came out and said it was an issue with the software only at the Salt Lake City Airport location (where the original video was posted) yet there are more videos all over tik tok from people showing it happened at various locations around the country.
Posted on 8/12/26 at 12:34 pm to armytiger96
quote:
How do you know they are being falsely accused? It may have been their bright idea!
do you own a shake shack franchise or something?
Posted on 8/12/26 at 12:48 pm to Sam Quint
FIFY
quote:
i agree. but the big problem is that companies are using this as a passthrough to pay employees more, or pay only the store more, not the employees, without a directly corresponding price increase.
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