Maui Jim sunglasses customer service

Shoulda bought Costa... Just sayin

That sounds like a quality product alright.

Costa makes you pay $100 minimum if they have to replace the lens. I bought a pair of Shady Rays off an Instagram ad for $45 and I'm happy with them.

quote:

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2ft drop max

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As a counterpoint, I've probably had 5 pairs of MJ in the last decade, all have been dropped from shirt collar and head height onto pavement probably 50 times + each, and I've never had a crack. I did it yesterday in the driveway when putting my kid in the car.

Now, they all have scuffed frames and a couple have gotten road rash on lenses, but never a break

I’ve had Maui Jim’s for years...never had them break or shatter...never had to test customer service yet. They are costly but they are the best.

Smith Optics or nothing. My dog chewed a pair of $200 sunglasses to pieces and they sent a new pair for $40.

Buys frameless glasses, mad they break when dropped.



I also get pissed when I drop my caseless iPhone and the glass shatters. Definitely not my fault!

When I moved a couple years back, I found 3 pairs of Maui Jims that I broke over the years and never sent in, just laziness. These were breaks that i caused, not deficiencies in product quality.

I finally said to myself "you know what, for ~$250 i'll get 3 pairs of quality sunglasses, sounds like a good deal".

When they got back in from Maui Jim a couple of weeks later, they included a note that said "thanks for choosing Maui Jim. You sent in during national sunglass repair week, so the repairs are on us free of charge."

Since that day I have stayed loyal to their brand.