re: Kim Lang Rentals in Ft Walton getting ripped on FB

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that said, they offered a reasonable option i think. if they really wanted to go above and beyond - a full and immediate refund would be great, but i cant fault them for not coming out of pocket (especially if just a middle man in the transaction)

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Agreed.

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Well and letting someone walk away from a $2,000 vacation is not really the same as letting someone walk away from a $300,000 or more house/30 year mortgage. One is a relatively cheap short term commitment that doesn't really hurt anyone. The other is not.

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So this tiny rental company should eat the cost because they deal with smaller/shorter term contracts while the mega banks get to collect? I don't follow

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Good luck trying this strategy on the banks holding the mortgages of the flooded homes. No one would hold them to that standard so why hold this rental company to it?

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Eh. I can't tell you the number of people I've seen who stayed in their homes for years without payments after the financial crisis.

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I didn't for a Vegas trip a few weeks ago. Work shite popped up, had to cancel.

I posted about it then, that was 100% on me, didn't ask anyone for refunds

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What a perfect comparison to losing all your possessions. You usually make great arguments, this was not one of them.

Nothing beats a good mob mentality. This rental company is getting roasted because the people who booked it looked to save a few bucks by not getting rental insurance, which is intended for literally this exact type of scenario.

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How do you know the owner of that condo is not located in one of the flooded areas and is counting on the rental to fund the repairs of their home.

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hell, the owner may have already spent the money on something else and simply not have it to refund. thats what a non-refundable payment sometimes results in.

and theres nothing wrong with that. if what they can offer is a chance to have someone else re-book, great! if the have the means and ability to immediately refund and potentially lose the money -- even better, but shouldnt be mandated by mob rule.

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Its horrible what happened to said family, but if you pay in full for a vacation it better not be every last dollar you have, which apparently it was for these guys trying to cancel a $2k or less trip to free up money.

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I'm not reading the whole thread to see if someone already put you in your place but you're a god damn a-hole...

This family lost everything so guess where that emergency fund goes... Get over yourself.

Please post this in the price gouging and fraud thread I started.

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but wtf kind of logic is it that you can NEVER stray from policy?

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if you want to give people relief from catastrophic events, write that into the policy.


IF its not there, its up to the renter to take the necessary steps to insure they are taken care of if tragedy happens

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i especially cringe on the viral bashing because its so rare that its based on the full story (and can literally run a good person out of business)

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This was MY full story that happened two weeks ago, not something viral. I just saw the thread pop up and was glad that they received some much deserved shitty karma.

Just like with my story, if they would've displayed even borderline decent customer service this wouldn't be an issue and no reason to fly above the radar. Kimberly Lang realty is absolutely raking in the dough and wouldn't even notice a good deed cancellation, especially on Labor Day weekend when the unit will most likely get booked again easily.

Seeing this story and knowing what they're like in person doesn't help give them the benefit of any doubt.