re: Issues with Capital One Bank

The absolute worst. They left there commercial customers hanging not participating in the early PPP.

Genuinely curious: was your expectation that they would credit you the $100 based on the conversation alone WITHOUT an investigation?

I expected the bank to have similar issues with other customers. They can check the time stamp and see where the machine self reported the problem. This isn’t rocket science that takes three weeks to figure out.

Was she originally a Pioneer Bank or Hibernian Customer? The owners of Pioneer Bank were LSU alumni.

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I expected the bank to have similar issues with other customers. They can check the time stamp and see where the machine self reported the problem. This isn’t rocket science that takes three weeks to figure out.

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Don’t assume the machine had a problem with customers other than you.

If I had to guess you are going to get an answer much sooner. If you don’t make a phone call and ask the question.

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FishinTygah84

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Started working at Hibernia in college. A few years later, they were bought out by Capital One. I watched it slowly go down hill over the 10 years as I worked my way up there. Customer Service was no longer a priority to most folks. I could no longer be a part of it and made a career change after 13 years.

Also, the goal of the bank is to tie you up every way possible through what they call "sticky services." Bank account, direct deposit, bill pay, credit card, auto loan, home loan, etc. I cant tell you how many people threatened to switch banks and never did due to the hassle. I felt their pain. Capital One sucks now. Rich Fairbank has turned it into a glorified ATM.

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I'm also a former long-term employee of the company and have to say this was highly accurate. Not a fan, I still have many contacts at the bank and recently called one to address a "routine" issue. Local branch employees can't even pull your account up without you being physically present and either scanning or inputting your ID info into the system.

The person I was speaking with remains a close personal friend. They were told they could not help me solve an issue that used to take 2 minutes to solve in a branch.
This was recent (Post-Covid) so the physically in branch stuff was done in the midst of the pandemic. The employees have virtually no ability to service their customers anymore, and are essentially now the equivalent of GameStop employees. Many of their most talented folks left long ago for other local banks.

It took me less than 48 hours to transition to a new institution. It's pretty sad - I would like to support my friends there. They lost substantial deposits and several million in commercial loans as a result. I didn't even get a phone call to talk about it after we asked them to close & transfer the accounts.

I refuse to ever do willing business with Capital One again. Too long to list why but they will screw you out of .50 and look you in the eye when they do it.

I just switched to the Bank of Texas and I love them so far. Small bank feeling but the backing of a much larger organization of Banks.

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they are a credit card company and not a bank.

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They are one of the largest banks in the country.

There is much truth to what he is saying. Capital One bought Hibernia after the Fed removed rules disallowing credit card companies and banks to be under the same corporate umbrella. Capital One only wanted the bank for the deposits. They pay a very low interest on checking and savings, and charge 15 - 25% on credit cards. They have gotten rid of one customer service banking benefit after another: temporary checks, deposits of change, PPP loans for business customers. It's not a customer oriented business anymore, just a cash cow for the credit card company.