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re: I was charged a service call fee for a phone call.
Posted on 5/5/22 at 3:44 pm to Green Chili Tiger
Posted on 5/5/22 at 3:44 pm to Green Chili Tiger
quote:
Provider also helped diagnose an equipment issue over the phone.
No he didn't. His advise was wrong and billed for fricking 3 minutes of "expertise". He can stick that bill up his arse
0
Posted on 5/5/22 at 3:55 pm to Epic Cajun
He said it wasn’t his equipment- maybe he could ask the guy to work with him on the $75 service fee?
Posted on 5/5/22 at 3:59 pm to cheobode
quote:
Bill me for what though? If he came out and looked at it..sure. Hell, even if he took some effort and researched the issue and emailed me the results without coming out I would have paid.
But, for me explaining what the issue is for 2 minutes and 30 seconds and for him to tell me, "I don't know man, buy a new DVR".
Like I said in my first post if it really was 3m then that's ridiculous. But this exact scenario (your equipment failing and becoming a troubleshooting scenario) is the exact reason no one else wanted to touch your job but this guy.
It's usually under the assumption you're going to have to pay straight up if there's an issue. And you did have an issue you called him for in the end... that was an issue with your equipment.
Posted on 5/5/22 at 4:03 pm to cheobode
quote:
I work in IT. I already know that headache. I would call him just to tell him he'll never hear from me again and if he would waive that fee, but I'm worried he might double it for wasting his precious 3 minutes.
Wait. You work in IT and called this dude over a bad hard drive? Holy shite. No wonder he billed you.
From one IT guy to another... I'd have sent you a bill for $300 just so I'd never hear from you ever again.
Posted on 5/5/22 at 4:04 pm to eitek1
quote:
I think your missing the point of the charge. He’s not charging you for answering the phone and telling you to buy a DVR, he’s charging you to keep you from ever calling him again.
The guy should have 1) not done the job, or 2) said he's not troubleshooting after the install and hung up the phone if answering some questions is that big of a deal.
Posted on 5/5/22 at 4:13 pm to cheobode
Pay the man. $1 month 75 times. Or, you could be mean and pay .10 a month. 
Posted on 5/5/22 at 4:14 pm to efrad
quote:
Wait. You work in IT and called this dude over a bad hard drive?
I found it odd that a brand new DVR's hard drive would have gone out in a week. I figured it was a DVR issue that I'm not too familiar with. I'm not afraid to ask for some help at times....well, not any longer
Posted on 5/5/22 at 4:16 pm to cheobode
you should call him again and ask what the fee is for
Posted on 5/5/22 at 4:17 pm to monsterballads
quote:
you should call him again and ask what the fee is for
and get charged again? Nah
Posted on 5/5/22 at 4:37 pm to cheobode
Tell him to gfh
Posted on 5/5/22 at 4:57 pm to Stexas
quote:
don’t want to pay him this time
I see no problem paying someone for their time but $75 for a 3.5 minute phone call is fricking absurd.
$1285/hr... go frick your mother
Posted on 5/5/22 at 5:43 pm to terd ferguson
quote:
$1285/hr... go frick your mother
It’s $75/hr with a one hour minimum for the call dummy.
Posted on 5/5/22 at 5:45 pm to cheobode
Hell DTV charges $50 to realign my dish.
Posted on 5/5/22 at 6:23 pm to cheobode
you tried to save money by doing it yourself. realizing you don't have the expertise needed, you hired a pro to install and he agreed to do so, without warranting the equipment. when you had a problem with your equipment, unrelated to the install for which you paid, you called the installer and expected him to assist for free?
His time and his knowledge are his stock-in-trade, and you're asking him to share those with you for nothing.
i guarantee this is a guy who is fed up with clients buying from amazon to take advantage of the price, but they expect him to take up the slack for free.
Had you bought from him, the price would have included his markup and his warranty of both equipment and service. You bear the risk of equipment failure, and you pay the cost of calling for advice.
His time and his knowledge are his stock-in-trade, and you're asking him to share those with you for nothing.
i guarantee this is a guy who is fed up with clients buying from amazon to take advantage of the price, but they expect him to take up the slack for free.
Had you bought from him, the price would have included his markup and his warranty of both equipment and service. You bear the risk of equipment failure, and you pay the cost of calling for advice.
Posted on 5/5/22 at 6:25 pm to cheobode
You didn't buy the system from them so you shouldn't expect warranty service from them.
We charge customers $1,200 per hour for phone support, different industry though and the cost is warranted. That said, I'm not billing a customer for a 2 or 3 minute call that doesn't make an effort to resolve the issue.
We charge customers $1,200 per hour for phone support, different industry though and the cost is warranted. That said, I'm not billing a customer for a 2 or 3 minute call that doesn't make an effort to resolve the issue.
Posted on 5/5/22 at 6:37 pm to piratedude
quote:
i guarantee this is a guy who is fed up with clients buying from amazon to take advantage of the price, but they expect him to take up the slack for free.
He probably figured this guy was an IT guy and it wouldn't really bite him in the arse. After all he should be able to diagnose his own equipment if it breaks down. And then dude comes knocking for support when his equipment, not his install, breaks down. And now he's crying to TD because dude doesn't want to deal with him now.
Posted on 5/5/22 at 6:53 pm to cheobode
If you supplied the equipment and they did the install, that’s all they are responsible for; the install. If you had problems after the verified operation, that’s on you.
Posted on 5/5/22 at 7:12 pm to cheobode
Did he tell you in writing or over the phone that there would be a fee for this conversation? If not, I don’t see why you should pay.
Posted on 5/5/22 at 8:04 pm to cheobode
No. As a repair provider. You never charge a fee without telling the customer there is a fee. There was no agreed upon deal this was just a follow up phone call.
I would not pay it.
I would not pay it.
Posted on 5/5/22 at 8:38 pm to cheobode
quote:
I bought some security cameras and a DVR
Yes you did. But, not from the installer. I don’t know any company that offers any kind of warranty on customer provided parts. While I would not have done that (for a phone call), I agree with the right to charge for the call. You admitted that it was too much for you, so you sought out “professional” help. Unfortunately, the owner couldn’t solve your problem over the phone. He could’ve just sent a tech back out- and charged you for that- which would’ve been much more than $75. It obviously was not a problem with the installation- it was a problem with the shitty knockoff equipment you bought. The lesson should be: Every time you cut corners to save money, it will almost always wind up costing you more. In this instance, I’d say you came out pretty good- so far. You avoided the markup for the equipment, but you lost any warranty from the company that installed it. If you have to call someone out again- you will have lost any gains made.
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