How should this dispute with a furniture store be handled?

Saved up and bought a nice chair and ottoman from a furniture store last week. Got a good price on it. Furniture store is some distance away but have bought from them before and they have good stuff for a lower price than what you get in Jackson.

Bought chair and ottoman. Pulled truck into warehouse, employee loaded them into truck and tied them down. Things seemed pretty tight. 20 minutes from home on the interstate and suddenly the chair flew out of the truck and tumbled end over end. You can see the damage. Back of chair was to the rear window of truck with open end facing gate. Somehow enough space developed between window and chair that a draft caught it and forced it out. Chair was bulky but not really heavy.

Sent pics to store. They loaded and secured it yet trying to avoid taking care of it. They said they load furniture as a courtesy. Yeah, tell that to a female customer who buys two bedroom sets and see what she says. They sent me an email today that said it would cost nearly what I paid for it to fix it.

As far as I'm concerned, they loaded it, they tied it down. I am out my money and have one severely damaged chair. I think they should either refund it, repair it, or replace it with same chair.

What is best way to handle this?




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