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re: Frontier Airlines Agents Fired for Mocking Customer

Posted on 5/9/25 at 7:18 am to
Posted by N2cars
Member since Feb 2008
34250 posts
Posted on 5/9/25 at 7:18 am to
3% unemployment made people brave.

Change is coming...
Posted by CocomoLSU
Inside your dome.
Member since Feb 2004
153727 posts
Posted on 5/9/25 at 7:33 am to
quote:

Frontier has a published policy stating you must check in 60 minutes prior to departure.

If this is true, then I have no problem with not letting him check in. The problem (obviously) comes from the way it was handled by the two chicks at the desk. they are in customer service and deserved to be fired for that idiocy.

But if there is a stated policy that you have to check in no fewer than 60 minutes before the flight, and he didn't make that, then I don't have an issue with him not being allowed to. (And yes I realize the article says they were going to let him check in until he said what he said about the airline)
Posted by mt1
LV
Member since Nov 2006
7551 posts
Posted on 5/9/25 at 7:38 am to
When keeping it real goes wrong.
Posted by MMauler
Primary This RINO Traitor
Member since Jun 2013
22417 posts
Posted on 5/9/25 at 7:39 am to
as soon as I saw that video, I started laughing, remembering this old SNL video – back when SNL was still funny...

Posted by H2O Tiger
Delta Sky Club
Member since May 2021
6843 posts
Posted on 5/9/25 at 7:40 am to
quote:

And they got fired.


They didn't get fired. They work for a third party contractor (like ABM) and were removed from working on the Frontier account.

LINK
Posted by Tchefuncte Tiger
Bat'n Rudge
Member since Oct 2004
60627 posts
Posted on 5/9/25 at 7:40 am to
quote:

He clearly threw a fit before this video started. Even the white guy 30 feet away called him out.



It still doesn't excuse acting unprofessional.
This post was edited on 5/9/25 at 7:42 am
Posted by H2O Tiger
Delta Sky Club
Member since May 2021
6843 posts
Posted on 5/9/25 at 7:41 am to
From my understanding it wasn't the "shitty airline" comment but rather he didn't want to pay Frontier's $25 "Agent Assist" fee.
Posted by McDonaldsBagMan
Member since Apr 2025
158 posts
Posted on 5/9/25 at 7:44 am to
Both sides are to blame here. The ghetto queens deserve their shitcanning for mocking him. If this involved Delta, they would've professionally told him to frick off. The guy is a little prick for expecting to be checked in while the flight is likely boarding.
Posted by CocomoLSU
Inside your dome.
Member since Feb 2004
153727 posts
Posted on 5/9/25 at 7:48 am to
quote:

From my understanding it wasn't the "shitty airline" comment but rather he didn't want to pay Frontier's $25 "Agent Assist" fee.

I was going off of this that someone posted:
quote:

"But according to the customer, identified by the New York Post as a 45-year-old married father of three, the gate agents had originally told him they'd check him into his flight despite his having missed the 60-minute cut-off by about 10 minutes - until, that is, they heard him mutter, “I’m never flying this sh—y airline again.”

“When I said that, the lady who I was talking to took a step back and gasped, and was like, ‘How dare you curse at me? I’m not checking you in. I don’t have to check you in.’
And my reaction was, ‘You will check me in.’ I think those were the words that I used,” he said."
Posted by Hangover Haven
Metry
Member since Oct 2013
29789 posts
Posted on 5/9/25 at 7:48 am to
Unfortunately, instead of her keeping her composure and remaining professional to the rude customer, she went all ghetto on him and lost her job. That’s the problem with todays workers, too much Jerry Springer in them.
Posted by Klark Kent
Houston via BR
Member since Jan 2008
69632 posts
Posted on 5/9/25 at 8:01 am to
quote:

Is there any degeneracy you won't defend?


by creed progressives do not build anything or improve anything, they only want to tear down polite western society.
Posted by AlwysATgr
Member since Apr 2008
19037 posts
Posted on 5/9/25 at 8:09 am to
quote:

It may take 20 minutes to board, and you probably want passengers to check in at least 10 minutes before you start boarding. Now if you add luggage, you can easily see that at 60 minutes. This dude wasn't at the gate, he was at the front desk.


So what happens if the whole plane load of travelers shows up simultaneously at the front desk 60 minutes before departure? And Mr. Fusso is last in line and his turn at the front desk coincides with the time he showed up in this case? Can they board him?

And if so, what's the difference?
Posted by SlowFlowPro
Simple Solutions to Complex Probs
Member since Jan 2004
451051 posts
Posted on 5/9/25 at 8:17 am to
quote:

SFP: That guy deserved it, she was doing her job

What?

I said they were all in the wrong.
Posted by mudshuvl05
Member since Nov 2023
1695 posts
Posted on 5/9/25 at 8:22 am to
quote:

I am sure he said a lot more
Source: trust me bro.
Posted by H2O Tiger
Delta Sky Club
Member since May 2021
6843 posts
Posted on 5/9/25 at 8:36 am to
quote:

So what happens if the whole plane load of travelers shows up simultaneously at the front desk 60 minutes before departure? And Mr. Fusso is last in line and his turn at the front desk coincides with the time he showed up in this case? Can they board him?

And if so, what's the difference?


They were still willing to board him past the scheduled time but I don't know many people who don't have a mobile boarding pass in advance. This guy just sounds like an idiot.
Posted by lsupride87
Member since Dec 2007
104077 posts
Posted on 5/9/25 at 8:41 am to
So the customer

Showed up late and clearly outside of the stated policy he agreed to when he purchased the ticket and wanted special snowflake treatment

Cussed about the airline in which he was the one actually at fault

The airline employees

Acted like huge pricks


Everyone here is a loser
This post was edited on 5/9/25 at 8:43 am
Posted by CAD703X
Liberty Island
Member since Jul 2008
86772 posts
Posted on 5/9/25 at 8:41 am to
quote:

"But according to the customer, identified by the New York Post as a 45-year-old married father of three, the gate agents had originally told him they'd check him into his flight despite his having missed the 60-minute cut-off by about 10 minutes - until, that is, they heard him mutter, “I’m never flying this sh—y airline again.”


once again, black mirror out in front.

Posted by SlowFlowPro
Simple Solutions to Complex Probs
Member since Jan 2004
451051 posts
Posted on 5/9/25 at 9:30 am to
quote:

So the customer

Showed up late and clearly outside of the stated policy he agreed to when he purchased the ticket and wanted special snowflake treatment

Cussed about the airline in which he was the one actually at fault

The airline employees

Acted like huge pricks


Everyone here is a loser

Correct. The only person who acted somewhat normally was the old white guy who told him this would be his last flight with Fronteir.

However, we missed a lot of context/emotions prior to recording, and we all know this guy was not acting calm, normal, etc.
Posted by Beauw
Blanchard
Member since Sep 2007
3867 posts
Posted on 5/9/25 at 10:12 am to
Yet they still lost their jobs.
Posted by Rick9Plus
Baton Rouge
Member since Jul 2020
2229 posts
Posted on 5/9/25 at 10:14 am to
But he literally bought a ticket?!
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