For those of you who are bosses etc...

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What do you do/how do you react when an employee comes to you with concerns

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Fire them.

That is one lengthy sentence.

I go get a new job.

I simply explain to the employee that, while the solution may seem simple to them, that there is in fact other reasons why things are the way that they are.

Those reasons cannot be communicated to said employee because of privacy/security concerns.

I appreciate your frustration, but things have to be this way for now.

Bother me with this again and you're fired.

A competent employee fixes the issue then tells you they did it.

I try to keep my cool and just tell them my hands are tied.

You put one on fries and the other working the register. Problem solved.

I can’t fix problems that other shifts create. My main issue is my job has stuck me with supervisor duties without paying me or promoting me. I went above and beyond thinking it would earn me a promotion and instead I am expected to continue that work ethic with no reward. It’s been 4 years like this. I work for UPS.

Because the issues are above my pay grade. I can’t tell someone what to do. They give me a radio like im a supervisor then ignore me when I use it. I called my supervisor out today and he flipped on me cause I embarrassed the frick out of him.

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I can’t fix problems

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Then it doesn't seem the issues are simple to fix and you should tell your employee it's out of your control. Then tell them if they ever "blow up" on you again they can kick rocks.