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Message
Filing a credit card dispute - what's the likelihood of full approval?
Posted on 7/10/19 at 10:49 am
Posted on 7/10/19 at 10:49 am
Long story short - my trip this weekend to Gulf Shores has been all but ruined due to the situation with Barry.
The Airbnb host says she will only refund me for any nights affected by a mandatory evacuation, which is total BS. I am not going to drive 5 hours south to ride out a tropical storm the entire weekend and potentially damage my vehicle should flooding take place. A couple of my friends are flying into Pensacola, and their plans have the potential to be affected by the storm.
I tried resolving through Airbnb customer service and they gave me some canned response about an "extenuating circumstance team" making a decision in 48 hours. My reservation technically starts in 36 hours.
Our whole group wants to call an audible and shift our vacation to one of the lakes here in GA since the weather will be nice.
So, I've resorted to filing a claim with my CC company (Bank of America to be exact). They said the case would be resolved within 30 days.
Any of you baws had any luck with this sort of thing? What should I expect? Am I being ridiculous for trying to get a full refund?
The Airbnb host says she will only refund me for any nights affected by a mandatory evacuation, which is total BS. I am not going to drive 5 hours south to ride out a tropical storm the entire weekend and potentially damage my vehicle should flooding take place. A couple of my friends are flying into Pensacola, and their plans have the potential to be affected by the storm.
I tried resolving through Airbnb customer service and they gave me some canned response about an "extenuating circumstance team" making a decision in 48 hours. My reservation technically starts in 36 hours.
Our whole group wants to call an audible and shift our vacation to one of the lakes here in GA since the weather will be nice.
So, I've resorted to filing a claim with my CC company (Bank of America to be exact). They said the case would be resolved within 30 days.
Any of you baws had any luck with this sort of thing? What should I expect? Am I being ridiculous for trying to get a full refund?
33
Posted on 7/10/19 at 10:51 am to VolsOut4Harambe
Let me look into it and I will get you a response in 48 hours.
Posted on 7/10/19 at 10:51 am to VolsOut4Harambe
quote:
PoorsOut4Harambe
Posted on 7/10/19 at 10:53 am to VolsOut4Harambe
quote:
Filing a credit card dispute - what's the likelihood of full approval?
Trashy. The OT wipes their arse with the cost of that air bnb.
Posted on 7/10/19 at 10:54 am to VolsOut4Harambe
Latest forecast just said rain and wind in GS. My wife and kids are still going down this weekend. Stop being a pussy and ride it out.
Posted on 7/10/19 at 10:54 am to VolsOut4Harambe
force ma·jeure
/?fôrs mä'ZH?r/
noun
1.
LAW
unforeseeable circumstances that prevent someone from fulfilling a contract.
2.
irresistible compulsion or greater force.
/?fôrs mä'ZH?r/
noun
1.
LAW
unforeseeable circumstances that prevent someone from fulfilling a contract.
2.
irresistible compulsion or greater force.
Posted on 7/10/19 at 10:54 am to VolsOut4Harambe
Airbnb host is an a-hole. Blast them in your review.
Posted on 7/10/19 at 10:55 am to VolsOut4Harambe
I run a team that handles these disputes (called Chargebacks) from a merchant standpoint, and it really boils down to the issuing bank.
AirBNB's terms of service likely spell out cancellations due to weather (I think it specifically references refunds due to mandatory evacuations only), so based on that you're technically screwed. However, quite often issuing banks will side with the card holder anyway (because that's their customer).
I'd say you have about a 50/50 chance. Your chances would be closer to 80% if you had used an AMEX (they are notorious for siding with the cardholder).
AirBNB's terms of service likely spell out cancellations due to weather (I think it specifically references refunds due to mandatory evacuations only), so based on that you're technically screwed. However, quite often issuing banks will side with the card holder anyway (because that's their customer).
I'd say you have about a 50/50 chance. Your chances would be closer to 80% if you had used an AMEX (they are notorious for siding with the cardholder).
Posted on 7/10/19 at 10:55 am to VolsOut4Harambe
quote:
Filing a credit card dispute - what's the likelihood of full approval?
I have no experience with Bank of America, but Chase and AMEX have never ruled against me. I also have a merchant account, and I've had one customer dispute a charge and did not return the items he purchased. They still ruled in his favor.
I think you have a very good shot and getting what you want, BUT you may get blackballed by Airbnb in the future.
Posted on 7/10/19 at 10:55 am to VolsOut4Harambe
quote:
Am I being ridiculous for trying to get a full refund?
Yes
Posted on 7/10/19 at 10:57 am to VolsOut4Harambe
quote:
Filing a credit card dispute - what's the likelihood of full approval?Long story short - my trip this weekend to Gulf Shores has been all but ruined due to the situation with Barry. The Airbnb host says she will only refund me for any nights affected by a mandatory evacuation, which is total BS. I am not going to drive 5 hours south to ride out a tropical storm the entire weekend and potentially damage my vehicle should flooding take place. A couple of my friends are flying into Pensacola, and their plans have the potential to be affected by the storm. I tried resolving through Airbnb customer service and they gave me some canned response about an "extenuating circumstance team" making a decision in 48 hours. My reservation technically starts in 36 hours. Our whole group wants to call an audible and shift our vacation to one of the lakes here in GA since the weather will be nice. So, I've resorted to filing a claim with my CC company (Bank of America to be exact). They said the case would be resolved within 30 days. Any of you baws had any luck with this sort of thing? What should I expect? Am I being ridiculous for trying to get a full refund?
This isn't a credit card dispute on your hands. It is an Airbnb dispute. I couldn't tell you how this will turn out bc I don't know the policies but I do know that a simple CC dispute example will not help you here. You need someone familiar with Airbnb's
Posted on 7/10/19 at 10:59 am to sabanisarustedspoke
quote:
This isn't a credit card dispute on your hands. It is an Airbnb dispute. I couldn't tell you how this will turn out bc I don't know the policies but I do know that a simple CC dispute example will not help you here.
Wrong. It's both. Anytime you use a CC for a purchase you have the option to process a chargeback.
Posted on 7/10/19 at 10:59 am to VolsOut4Harambe
i dunno about the credit card situation for you, but if you're expecting over the top customer service from airbnb, get ready to get stroked in the arse, bc they dgaf. at least thats my experience. we had a large house in napa valley rented for a week over memorial weekend, and they cancelled it 4 hours prior to arrival while some of us were in houston on a connecting flight out there. it was disaster, with folks all flying in from different locales, having to find a place to stay. zero help then, still zero help. good luck brah, id say you're minimally fricked at best
Posted on 7/10/19 at 10:59 am to VolsOut4Harambe
quote:
Am I being ridiculous for trying to get a full refund?
Yes, the storm will be over Louisiana during your trip, ya pussies.
Posted on 7/10/19 at 11:00 am to VolsOut4Harambe
Did you sign an agreement? What does it say?
If you agreed to rent a property for certain days and the owner/manager is still making that property available on those days, then why would you expect them to let you out of your agreement because you changed your mind after the agreement was made? If you wanted to be able to change your mind based on weather or other factors then that would be in the agreement and probably factored in by the other party in the terms/price.
Or you could have purchased insurance from a third party to cover your change of plans.
If you agreed to rent a property for certain days and the owner/manager is still making that property available on those days, then why would you expect them to let you out of your agreement because you changed your mind after the agreement was made? If you wanted to be able to change your mind based on weather or other factors then that would be in the agreement and probably factored in by the other party in the terms/price.
Or you could have purchased insurance from a third party to cover your change of plans.
This post was edited on 7/10/19 at 11:01 am
Posted on 7/10/19 at 11:00 am to VolsOut4Harambe
Buy travel insurance next time if you're this worried about tropical weather.
Posted on 7/10/19 at 11:01 am to VolsOut4Harambe
This is why they have travel insurance
Posted on 7/10/19 at 11:01 am to VolsOut4Harambe
Ridiculous? Yes
Chance of success? 3.50%
Chance of success? 3.50%
Posted on 7/10/19 at 11:02 am to VolsOut4Harambe
quote:
The Airbnb host says she will only refund me for any nights affected by a mandatory evacuation, which is total BS.
That is not total BS there snowflake. You entered into a contract, which contained a cancellation policy.
Next time plan for things like this.
Posted on 7/10/19 at 11:03 am to Displaced
quote:
Airbnb host is an a-hole. Blast them in your review.
OP can't review the host if OP didn't actually complete the stay.
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