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Message
re: Entergy destroyed my home's AC system
Posted on 8/10/22 at 6:59 pm to Tigeralum2008
Posted on 8/10/22 at 6:59 pm to Tigeralum2008
A little birdie told me that if you have a smart meter, and pull it out, they’ll be there in about 30 minutes. I don’t recommend that you do it. But, if you do, turn off your main breaker first. Again, I don’t recommend it.
0
Posted on 8/10/22 at 7:02 pm to Tigeralum2008
file a claim with your homeowners insurance
Posted on 8/10/22 at 7:12 pm to Tigeralum2008
You have video evidence of them doing nothing and confirmation of closed cases. City Hall hates Entergy as well as its residents, and the news has been running stories on Entergy for weeks. The news would love to have an interview. Call them.
This post was edited on 8/10/22 at 7:13 pm
Posted on 8/10/22 at 7:46 pm to Tigeralum2008
quote:
Home electrician recommended I call Entergy to test/replace the "Ground Transformer
No "ground transformer" on residential split phase
If anything there could be a higher than what would the expected imbalanced current on the neutral/ground going back to the transformer. Due to a bad tape job or poor torqueing at the connections at the Line.
This could be a PoCo problem. Perhaps the voltage is too high at the service entrance, coupled with a neutral connection issue
Posted on 8/10/22 at 8:01 pm to Tigeralum2008
If your Public Service Commissioner is Foster Campbell, call him first. That dude lives to go after utilities.
Posted on 8/10/22 at 8:02 pm to ike221
Damage by power surge is covered, file a claim with your HO, they can subrogate against utility co . Good luck
Posted on 8/10/22 at 8:08 pm to Tigeralum2008
damn, if all true sounds like you have a legit claim but I have no idea how you fight such a thing without lawyering up
good luck - fight hard and keep us updated
good luck - fight hard and keep us updated
Posted on 8/10/22 at 8:10 pm to Tigeralum2008
quote:
My electrician placed a volt meter on the terminals leading into my breaker panel.
Leg 1 showed 135V, Leg 2: 129V
It would continuous cycle from 119V to 135V when a high load appliance was run
Did he check line to line? If you’re truly getting (for example) 264V line to line, this seems pretty cut and dry.
Your electrician should be able to call the power company, explain the problem he’s seeing, and request resolution. I’m a little puzzled that he would have thrown his hands up and left it to you. Unless he’s just a buddy.. in which case you’d might want to hire someone.
First step is to get the high voltage addressed. Document everything as you go. Make notes of when you called, get reports in writing from your electrician, make sure to save that video of the tech showing up then leaving immediately.
The next thing is the air conditioner. That’s going to be a more difficult battle. Ultimately it’s going to depend on what they find on their side of the meter. Again, get reports in writing that point to high voltage as a cause of failure. Keep receipts for everything. Take pictures of any damaged equipment.
You can file a damage claim with Entergy here: LINK
But get the high voltage thing resolved first. Ideally you want to be able to show:
1. You notified them of an issue well in advance of the failure.
2. You continued to notify them when the issue was not resolved.
3. Your equipment failed because they did not resolve the issue.
4. In the end, they did actually find (and hopefully resolve) a problem on their side of the meter.
As other have said you can file a claim with your homeowner’s insurance but I don’t know that I’d recommend it over $7k, in today’s insurance environment.
Posted on 8/10/22 at 8:41 pm to lostinbr
quote:
Did he check line to line? If you’re truly getting (for example) 264V line to line, this seems pretty cut and dry.
This. Absolute high tolerance voltage is 264V (132). If 135, you have a high voltage issue at the Entergy transformer. If it fluctuates, which it could, that could be the transformer or a power quality issue. For a PQ issue, others would be seeing it too. Call them (again) and tell them what the electrician found. If they don't send a crew to check/replace the transformer, they'll put a voltage recorder on the service. If they find the issue with the transformer, file the claim and they will reimburse you. If they don't think its them, you'll have the burden of proving it. Typically, high voltage issues are the utility's transformer issue. For low voltage issues (the lights dimming when a 240V appliance coming on), you may have an undersized branch circuit running to it.
The big issue is if it is a high voltage issue, you have other things that are at risk. I would call and get them to commit to a day/time. Escalate this as high as you can until you get someone to check it. Keep asking for supervisors.
Posted on 8/10/22 at 8:57 pm to Tigeralum2008
quote:
I woke up today to a loud electrical arcing sound and a bright blue light coming from my AC condenser.
Sounds like you had a supercritical mass event.
Posted on 8/10/22 at 9:04 pm to Tigeralum2008
Probably a bad neutral. According to the lineman that repaired the bad crimp on mine Entergy would pay for damaged electrical equipment. Didn’t have to find out because it was at my shop, on a second meter separate from my house. Only reason I knew I had a problem is my table saw wouldn’t come up to speed. When they fix it make sure it’s documented as a problem outside your meter and get after them
Posted on 8/10/22 at 9:07 pm to baxter12
quote:
I would call the local news station and and put public pressure on them
And get a lawyer, and save all receipts and video. That's negligence, minimum.
Posted on 8/10/22 at 9:11 pm to ike221
quote:
No "ground transformer" on residential split phase
I’m sure he was referring to the “pad mount” transformer on the “ground” that the OP says is behind a locked gate, not a electrical ground.
Posted on 8/10/22 at 9:18 pm to frequent flyer
quote:
frick Entergy and their lazy employees.
I take issue with this. My dad worked his hands to the bone for entergy for 38 years as a lineman(he did work his way up to supervising a crew). Made a damn good living for a HS grad, and he hates that company more than any of you baws.
This post was edited on 8/10/22 at 9:20 pm
Posted on 8/10/22 at 9:39 pm to LegendInMyMind
quote:
My suggestion is......move.
Posted on 8/10/22 at 9:51 pm to Tigeralum2008
File an insurance claim. Make sure the a/c tech relate it to a power surge. Hopefully they subrogate. Might get your deductible back.
Posted on 8/10/22 at 10:02 pm to HerkFlyer
quote:
My dad worked his hands to the bone for entergy for 38 years as a lineman(he did work his way up to supervising a crew). Made a damn good living for a HS grad, and he hates that company more than any of you baws
I mean when your long term employees hate you, you are a crappy company.
Posted on 8/10/22 at 10:03 pm to Cliff Booth
quote:
No, but I did have the same issue with them cancelling my service requests over and over again without showing up.
Terrible company.
Posted on 8/10/22 at 10:30 pm to DTRooster
quote:
Probably a bad neutral.
This is the correct answer. It would explain the unbalanced voltage on the two hot legs.
“Roger” does a nice job of explaining it here:
LINK
If your electrician couldn’t find it on your side of the meter, it’s probably on theirs.
Overhead services have the neutral break frequently because the bare conductor neutral in a triplexed cable holds most of the weight and snaps first when something falls on the line.
In an underground service, the neutral conductor most likely came disconnected at either the meter socket (Entergy’s problem), the panelboard (Your problem)or the pad mount transformer (Entergy’s problem). If it was at the transformer, your neighbors may be experiencing the same issues.
Posted on 8/10/22 at 11:15 pm to victoire sécurisé
quote:
Probably a bad neutral.
This is the correct answer. It would explain the unbalanced voltage on the two hot legs.
Possibly. But on a padmount transformer, this is not common as the neutral is a concentric on the primary side. And underground triplex cable is molded together with all conductors covered. Its not exposed like an overhead triplex neutral. This would lend to less chance that one conductor would break on the secondary side. My guess is a bad padmount or cable termination that is arcing. Either case, its an Entergy problem.
OP, do you have an AMI meter? I believe Entergy uses Honeywell meters (unless they didn't change your area yet). If so, they would be able to see a voltage issue in real time and could check past voltages on the meter.
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