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Tigeralum2008
LSU Fan
Yankees Fan
Member since Apr 2012
16477 posts

Entergy destroyed my home's AC system

Baws.... I'm at my wit's end with Entergy

TLDR: Entergy keeps closing my service requests without testing anything leading to my AC being damaged beyond repair


About 2 months ago our lights started flickering anytime an appliance would kick on. I called my home electrician and he showed me that there were irregularities with the voltage coming into my home when a high amperage appliance was running. We cleared everything in my home on two separate occasions.

Home electrician recommended I call Entergy to test/replace the "Ground Transformer"

I have placed 5 service requests over the last 2 months with Entergy. Each time the request would be closed without anyone arriving on site.

Yesterday, I placed a new service request explaining my situation, begging for a call when they arrive, and telling them I believe my home is being damaged.

That was at 10am.

I woke up today to a loud electrical arcing sound and a bright blue light coming from my AC condenser. I immediately deenergized the breaker and panel. Turns out the bad voltage melted my contactor and burned out the compressor. Since it is an older unit I have to replace the entire condenser and coil with a new R22 system.

$7000

I checked my security cameras and found an Entergy technician arrived at my home at 11pm... walked up my driveway and then back into his truck leaving the scene. No testing occurred.

Has anyone fought Entergy to recoup damages? I am in serious need of how to get them to resolve the issue and compensate me for the damage to my property.

A friend suggested I go to the outside box (in my backyard) and literally shoot the transformer forcing them to replace it.

UPDATE:

Called Entergy again today. I kind of knew from the way the call went with the customer service rep that this time might turn out different. She was far more engaged, saw all of the history and apologized profusely throughout the call.

An hour later a technician arrived at the house. He too was fantastic. Within 3 minutes of testing he found a problem. He hooked up a device directly to the meter, the device applied a load on the circuit and measured voltages. One leg was 134V, the other 104V

Says he is going to office to pick up some supplies and testing equipment to troubleshoot the underground cable from the transformer to my meter.

fingercrossed the trouble is fixed and I can then pursue a claim for my damaged HVAC
This post was edited on 8/15 at 1:51 pm


frequent flyer
LSU Fan
USA
Member since Jul 2021
1867 posts

frick Entergy and their lazy employees.


kywildcatfanone
Kentucky Fan
Wildcat Country!
Member since Oct 2012
101841 posts

Sounds terrible. Best of luck.


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311
TDTOM
Member since Jan 2021
7161 posts

quote:

A friend suggested I go to the outside box (in my backyard) and literally shoot the transformer forcing them to replace it.



I mean, I probably wouldn't do that.


cajunandy
LSU Fan
New Orleans
Member since Nov 2015
620 posts
 Online 

Call the office of your public service commissioner and ask for help.

LPSC


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1200
wadewilson
LSU Fan
Member since Sep 2009
30439 posts

Especially not since he posted it online.


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530
baxter12
LSU Fan
BATON ROUGE
Member since Nov 2012
303 posts

I would call the local news station and and put public pressure on them


Eighteen
Furman Fan
Member since Dec 2006
30903 posts

Keep receipts, take plenty of photos and videos, and get a lawyer.

Don’t sabotage anything on their end at this point, the damage is done


halleburton
Member since Dec 2009
1425 posts
 Online 

Be a shame if someone backed into the transformer at a good clip


oVo
New Orleans Saints Fan
Member since Dec 2013
11278 posts
 Online 

Real shame..


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Member since 2001
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MyRockstarComplex
The airport
Member since Nov 2009
1625 posts

I just assumed all houses built after 1996 had overloaded secondary panels feeding the condenser units, so lights flickered when the condenser kicked on.

I hate it with a passion.


financetiger
LSU Fan
Member since Feb 2008
1457 posts

quote:

I would call the local news station and and put public pressure on them


This


FredBear
USA Fan
Member since Aug 2017
12584 posts

quote:

Keep receipts, take plenty of photos and videos, and get a lawyer.

Don’t sabotage anything on their end at this point, the damage is done



Good advice here


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160
financetiger
LSU Fan
Member since Feb 2008
1457 posts

You shouldn’t even have to do any of that. Call 2 on your side. Public needs to know how awful they are.
This post was edited on 8/10 at 3:17 pm


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370
Cymry Teigr
Member since Sep 2012
1557 posts

Have your AC guy write it up as damage due to power surge. Submit his written statement to your insurance company.


thedrumdoctor
LSU Fan
Gonzales,La
Member since Sep 2016
826 posts

A couple years ago, I was having issues with Entergy's power coming into my home, just like you. Although, it did not matter if I was running any other appliances. There were "momentary power dips", if you will, where the lights would dim for a whole second, then return to full power. When this dip would happen, my AC compressor would cut off due to the low power, then try and come back on instantly against a load. As you could well imagine, it was frying my compressor, evidenced by the heinous buzzing sound.

I called Entergy non-stop. Every time it happened, I called them. I called them at 5pm, I called them at 2am, I called them on Sundays.

My compressor eventually locked up and had to be replaced. I kept on calling Entergy. They finally came out and installed a level meter, then upon checking it a week later, admitted their power supply was at fault. I filed a claim with them and was reimbursed in full for the cost of the compressor replacement.

I don't know if you'll have the same fortune, as it didn't sound like you've adequate evidence, but good luck to you. If you can prove it was their fault, you will have a case.


Marshhen
Columbia Fan
Port Eads
Member since Nov 2018
219 posts

Happened to me a few years ago. If you don't have a separate surge protector on your home you are screwed. Their fine print requires a separate system in place between their line and your home.
This post was edited on 8/10 at 3:19 pm


kengel2
US Marine Corps Fan
Team Gun
Member since Mar 2004
24520 posts

See if your electrician has any contacts at Entergy. Problem is, that the transformer on the ground likely feeds 4 other houses. If no one else is having problems then its going to be hard to blame the transformer.

Does your video show the transformer?


TigerGman
LSU Fan
Center of the Universe
Member since Sep 2006
10300 posts

Entergy has a claims process, go to their website and fillout a form


Tigeralum2008
LSU Fan
Yankees Fan
Member since Apr 2012
16477 posts

quote:

I filed a claim with them and was reimbursed in full for the cost of the compressor replacement.


Could you please point out how I file a claim? I don't see it anywhere on their website


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