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re: Customer service support sourced from overseas - an American travesty
Posted on 8/4/25 at 9:50 pm to HoustonGumbeauxGuy
Posted on 8/4/25 at 9:50 pm to HoustonGumbeauxGuy
AI will make it all go away so I guess that is a bright side?
0
Posted on 8/4/25 at 9:53 pm to Harry Caray
"Which American company is outsourcing their labor overseas? Name and shame."
Optimum.
Optimum.
Posted on 8/4/25 at 9:54 pm to HoustonGumbeauxGuy
When calling, select Spanish instead of English.
The Spanish reps actually speak English better than the Indians
The Spanish reps actually speak English better than the Indians
Posted on 8/4/25 at 10:18 pm to Dixie2023
The thing most of you don't understand is that the call center industry has evolved since the 90s. Back then, we had minimal scripts that involved getting a name, number, address, and serial number of the PC. Now, there's little versatility (it seems, since I don't do that anymore) regardless of who the speaker is. This is how you get stuff like calling Xfinity to ask about your Internet being down, and they tell you to go on the app (which you can't reach because you have no cell/wifi service) to log a ticket... because they have to.
Posted on 8/4/25 at 10:33 pm to Mo Jeaux
quote:
We tax American companies for using overseas workers? I wouldn't want to walk that line.
Why not?
Exactly. We tax the import of goods. Why should labor be different?
Posted on 8/5/25 at 4:31 am to HoustonGumbeauxGuy
I quit ordering Papa John's pizza because their calls are now routed overseas. I don't have the ears to understand Punjab English.
Posted on 8/5/25 at 4:48 am to weagle1999
quote:
The American consumer doesn’t want to pay for good customer service.
No, corporations don’t want to pay for good customer service out of their bottom line anymore.
Posted on 8/5/25 at 6:24 am to LemmyLives
I used to prefer chat boxes vs a phone call when it seemed there were humans on the other end. I found it efficient and problem-solving. Now it’s AI.
Posted on 8/5/25 at 6:27 am to Harlan County USA
quote:
I quit ordering Papa John's pizza because their calls are now routed overseas. I don't have the ears to understand Punjab English.
How did Papa John's think that made sense to outsource phone calls to an overseas call center when you know they have people in the store to take the phone calls?
Posted on 8/5/25 at 6:46 am to HoustonGumbeauxGuy
AI chat bots will make us yearn for the days of picking up the phone and calling an Indian that couldn’t help you either but you could yell at them
This post was edited on 8/5/25 at 6:48 am
Posted on 8/5/25 at 6:57 am to HoustonGumbeauxGuy
I saw some a long time ago that claimed Americans stay on the phone too long and never follow protocol when working customer service lines… take it upon themselves too solve the problem and escalate every call to upper management
This post was edited on 8/5/25 at 7:11 am
Posted on 8/5/25 at 11:24 am to lepdagod
“It became an issue for us when we realized American workers could understand and actually try to help our customers so we decided it would be best to outsource to India….plus it’s way fricking cheaper “
Posted on 8/5/25 at 11:31 am to HoustonGumbeauxGuy
Hell, I called to activate a new debit card the other day and got a dude I couldn't understand. He also couldn't do the thing he was supposed to do......activate the damn card. I had to go to the bank and do it. The kicker is that this is a small credit union with only a handful of locations. Why the hell do they need a foreign call center?
Posted on 8/5/25 at 11:46 am to BilJ
I had some debit card charges made through Amazon that didn't show up within my Amazon account. I was forced to speak to an Indian guy I could barely understand and all I could really figure out from what he was saying is someone was making the charges with another Amazon account. I explained that I have no other account. You think the guy would be helpful about identifying the fraud, but he didn't do much other than say I would get a credit (which I never got from them). I ended up handling some of it with my bank and canceled my Prime membership. I know big bad Amazon will be fine without my business, but the whole thing was pretty demoralizing that I had a problem I could not really get help for in any way.
Posted on 8/6/25 at 1:21 pm to Bunk Moreland
help desk people don't help all that much
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