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COX cable has the worst customer service

Posted on 5/20/19 at 11:00 am
Posted by Yeahright
On a big sphere out there.
Member since Sep 2018
2419 posts
Posted on 5/20/19 at 11:00 am
No message other that Fuk cox.
Posted by Ed Osteen
Member since Oct 2007
59342 posts
Posted on 5/20/19 at 11:02 am to
YEAH RIGHT
Posted by tommy2tone1999
St. George, LA
Member since Sep 2008
7838 posts
Posted on 5/20/19 at 11:02 am to
AT&T says hold my beer
Posted by Festus
With Skillet
Member since Nov 2009
86142 posts
Posted on 5/20/19 at 11:03 am to
quote:

No message other that Fuk cox.

+1

And prepare for the ever creeping Cox bill. It will continue to go up without your knowledge and permission. You can call, they adjust a few bucks, and then next thing you know, higher than before.

Unfortunately, DirectTV and Dish all suck as well. You'd think they'd invent something better than these options. You'd think competition would improve service. Nope.

The only answer is cut the chord from all of them, get HD antennae, and the streaming apps. I'm just not tech savvy enough to figure it all out.
This post was edited on 5/20/19 at 11:04 am
Posted by VolsOut4Harambe
Baw Land
Member since Sep 2017
14900 posts
Posted on 5/20/19 at 11:04 am to
Horrendous customer service from ISPs is pretty standard across the board.

What incentive do they have to provide you good customer service? If you switch providers to Shitcast or AT&T it's just going to be the same story, possibly worse with Shitcast.
Posted by Displaced
Member since Dec 2011
33054 posts
Posted on 5/20/19 at 11:05 am to
Isn't Comcast still the resident "hold my beer" in that department?
Posted by lsu13lsu
Member since Jan 2008
11841 posts
Posted on 5/20/19 at 11:14 am to
I would have no issue with cox if it were not for the stupid boxes you are forced to use and rent monthly. That is stupid. They need to create a streaming app or something so I dont have to have boxes on every tv.
Posted by Golfer
Member since Nov 2005
75052 posts
Posted on 5/20/19 at 11:14 am to
quote:

_____ cable has the worst customer service


FIFY
Posted by tgrbaitn08
Member since Dec 2007
148031 posts
Posted on 5/20/19 at 11:19 am to
quote:

No message other that Fuk cox.



I seriously doubt you would have the gall or the audacity to say that to Cox's face
Posted by tigerinthebueche
Member since Oct 2010
38225 posts
Posted on 5/20/19 at 11:21 am to
quote:

No message other that Fuk cox



what are you gonna do about it, pussy?
Posted by fatboydave
Fat boy land
Member since Aug 2004
17979 posts
Posted on 5/20/19 at 11:23 am to
Have you had any interaction with AT&T lately?
Posted by TheDrunkenTigah
Baton Rouge
Member since Aug 2011
18351 posts
Posted on 5/20/19 at 11:25 am to
quote:

The only answer is cut the chord from all of them, get HD antennae, and the streaming apps. I'm just not tech savvy enough to figure it all out.




OHHH but then you lose the financial black magic known as the "bundle". I cancelled the cable portion of my cox service and they immediately raised my internet by 35 bucks. They have felt the pinch of cord cutting and are responding by punishing you for not buying shite you don't really want. My only hope is that as more fiber lines get laid there is eventually competition and the market catches up with them.
Posted by Tigah D
Baton Rouge
Member since Jul 2008
1503 posts
Posted on 5/20/19 at 11:25 am to
COX is feakin awful, but I actually do use services unique to cable with local news, CST for local programming (fishing shows, local sports), and run their Wifi for my smart TV apps. Its frustrating but haven't found a viable alternative without giving up a fair bit
Posted by TnMountaineer
Minglewood
Member since Aug 2018
3490 posts
Posted on 5/20/19 at 11:28 am to
Comcast laughs at Cox.
Posted by LSU_Smash_the_West
Nawwwlins
Member since Jan 2016
1568 posts
Posted on 5/20/19 at 11:29 am to
Hahaha yeah ok Try AT&T
Posted by sharkfhin
Water
Member since Sep 2008
6727 posts
Posted on 5/20/19 at 11:31 am to
had cox for 15 yrs....dropped them finally cause att optic fiber moved into my hood...1gig up, 1 gig down....suck it cox

oh and my bill is cheaper and i have more than i had with cox... lol
This post was edited on 5/20/19 at 11:34 am
Posted by TigersHuskers
Nebraska
Member since Oct 2014
15523 posts
Posted on 5/20/19 at 11:34 am to
Spectrum was pretty awful
Posted by Tygra
Bee Are
Member since Jan 2008
430 posts
Posted on 5/20/19 at 11:37 am to
I have spoken to AT&T recently. They were nice and gave me money off my bill, which was not necessary at all. I hear in general it is not good, but, although it took time finding the right person to help us, that person did a great job.
Posted by The Pirate King
Pangu
Member since May 2014
69639 posts
Posted on 5/20/19 at 11:38 am to
All lower level customer service people suck balls
Posted by xiv
Parody. #AdminsRule
Member since Feb 2004
39508 posts
Posted on 5/20/19 at 11:38 am to
Cox and AT&T get a bad rap; I’m obviously missing something.

I’ve had cox for six months (internet only), and I haven’t had to contact them at all. I’ve had at&t 10+ years and have only contacted them once with an upgrade question.

What exactly is happening that makes you have to contact customer service for these two companies enough that they become burdensome?
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