re: Client texting unurgent requests late at night

Exactly.

Smartphones are the greatest thing to ever happen to salesmen.

Payphones and green bar paper will teach you to appreciate a text at 11 pm with the ability to get tracking in 25 seconds

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If you are salary and work for an organization that requires you to be on call 6 months out of the year... but they don’t pay you, is there no regulations around this

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Just because you are salary doesn't mean labor laws aren't in effect. Are you in a non-exempt position? If not you likely have a case. I am not sure how far you have to let things go though.

One of the subsidiaries of the company I work for got their asses handed to them in a suit like this. They were directly forcing an employee to work 16 hour days for almost a year before he got wise and stopped jumping when they said jump. So they started formal processes for firing (write-ups and eventually termination).

The man sued and won for wrongful termination and backed wages for the hours he was being pressed to work. The view was if you are expected to be on call 24/7 for an extended period of time (without a weekly rotation or something like that) then you should be paid accordingly.

Also, when you accepted employment was this aspect of the job explained to you?

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Reply to them during your normal office hours.

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It's absurd how much some of the people here need guidance for the simplest of things.

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i do t know why but I view emails as less urgent than texts. I will check last emails around 5 my time and be done w em.

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Because they absolutely are less urgent.

If I need something immediately, it's a call or a text, not an email. Not everyone has push notifications for email like they do for texts.

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Received a text from a client at 10:57pm tonight requesting confirmation of a tracking number

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The old lady who bought your dead mom's porcelain doll off eBay is not a client.

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i do t know why but I view emails as less urgent than texts. I will check last emails around 5 my time and be done w em.

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Depends on the position. Texting isn't common in my profession (or at least on my side of it).

I'd love to do that but it's just not feasible sometimes. I rarely deal with anything past 10PM or so, but I know a lot of people who have it a lot worse.

First things first. You don't give clients your personal phone number so they can do that crap. My wife works for a title company and is on the phone with clients for many hours a day, so she never gives out her home/cell number to anyone so they can bother her at home.

It galls me how some people think everything that happens in their lives is of the utmost importance and others should drop everything they are doing to help them.

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First things first. You don't give clients your personal phone number

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How are my clients supposed to get in touch with me? I don’t carry a beeper anymore.

Unless you are specifically on call, 11:00 is unacceptable. Just answer them back the following morning.

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He's one who can't do anything without the advice of the OT.

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Half the posters on the OT can’t get out of bed without the advice of the OT