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re: Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you
Posted on 2/9/18 at 1:08 pm to cgrand
Posted on 2/9/18 at 1:08 pm to cgrand
quote:
now do popeye's
I will say, the Popeyes in Katy, Tx near the mall is pleasant enough.
I think Burger King must train employees to be slow and unpleasant.
1
Posted on 2/9/18 at 1:09 pm to NYCAuburn
quote:
Yet the owner/operators make only about 150k
Only $5-10k for startup costs though. The financial barrier to entry for a potential franchisee is essentially nil. No minimum net worth. The company pays for everything then leases it back to you.
Posted on 2/9/18 at 1:10 pm to Tiger Roux
quote:
Take your damn chicken and be glad we let you buy it.
I thought that was their mission statement?
Posted on 2/9/18 at 1:10 pm to lsu13lsu
CFA's entire business model is based on elevating customer service beyond the typical fast-food experience. It's a very simple concept (if not at all simple to implement), yet a very successful one.
As far as training people to say "please" and "thank you", I guess it does suggest that common courtesy isn't so common anymore. But I would be willing to bet that CFA's hiring process is heavily weighted towards people who already have decent manners and would require very little actual training to make it a habit. Unlike a lot of other chains, it's probably more about learning scripts with CFA's new hires than having to be taught basic politeness.
As far as training people to say "please" and "thank you", I guess it does suggest that common courtesy isn't so common anymore. But I would be willing to bet that CFA's hiring process is heavily weighted towards people who already have decent manners and would require very little actual training to make it a habit. Unlike a lot of other chains, it's probably more about learning scripts with CFA's new hires than having to be taught basic politeness.
Posted on 2/9/18 at 1:12 pm to Street Hawk
It also has ALOT to do with who they hire.
Posted on 2/9/18 at 1:13 pm to Thrawn
quote:
I go to burger king at lunch. I'm third in line. It takes me five minutes before my order is taken, and another ten before I have my food.
Burger King customer service is so bad I just stop going, and I like their Whoppers
Posted on 2/9/18 at 1:16 pm to TigerintheNO
Yeah I quit going to BK years ago. Unfriendly workers are bad enough, but to never have food ready, no matter what the order, no matter the time of day, was annoying. Oh, you want chicken nuggets at lunchtime?! You’re gonna have to pull up and wait a while. We weren’t expecting to have to make nuggets today.
Posted on 2/9/18 at 1:17 pm to Tiger Roux
quote:
I love some popeyes, their customer service is almost comical. Its part of the charm.
Take your damn chicken and be glad we let you buy it.
the popeyes on the corner of earhart and carrolton is the only fast food location i go to even semi-regularly and they have always been polite and smiling. Might be a unicorn location idk. Kind of a pain in the arse to get out of the parking lot though.
Posted on 2/9/18 at 1:18 pm to biglego
quote:
I think Burger King must train employees to be slow and unpleasant.
Its part of their corporate culture.
Arby's employees are openly hostile to customers.
Chickfila, the food tastes better than most fast food outlets, the stores are clean, and the employees don't outwardly hate my guts. Same with Cane's
Going to Popeye's is a crap shoot. I've been there when the service wasn't too bad. I've been there when there was only one employee taking orders and trying to fry the chicken, and you could tell he was contemplating ending it all by sticking his head in the fryer.
Posted on 2/9/18 at 1:18 pm to cgrand
quote:
now do popeye's
man i wish they would buy it, i would guess 90% everyone else does too
its actually 2 companies though (church's and popeye's merged when copeland went bankrupt years back) so im not sure if they have the money for that.
Posted on 2/9/18 at 1:19 pm to DeepBlueSea
quote:
It's a very simple concept (if not at all simple to implement)
This is the underlying thing they have going for them. Minimal moving parts as far as actually preparing the food. They have like 3 things. This brings consistency in their product and allows them to focus a lot more on customer service. Their sales allow more labor hours. They have it down to a T
Posted on 2/9/18 at 1:21 pm to NYCAuburn
quote:
Yet the owner/operators make only about 150k
I know a couple and they make significantly more than that.
Posted on 2/9/18 at 1:21 pm to SPEEDY
quote:
Wonder what the rate is for their milkshake machines working?
Somewhere between 3 and 4%
Posted on 2/9/18 at 1:22 pm to Boudreaux35
Popeyes employee:“SPICEE O MALD?”
Customer: “Spicy please”
Employee: “K U GON HAF TA PUL AROUN CUZ WE AINT GOT NO SPICEE”
Customer: Ok, that’s fine.
Employee: “K GUESS WE GON COOK YO STANKY arse SPICEE”
Customer: “Spicy please”
Employee: “K U GON HAF TA PUL AROUN CUZ WE AINT GOT NO SPICEE”
Customer: Ok, that’s fine.
Employee: “K GUESS WE GON COOK YO STANKY arse SPICEE”
Posted on 2/9/18 at 1:29 pm to Street Hawk
Chick Fil A is far and away the best fast food chain. Everything they do is top notch, and they hire people who want to work there.
Posted on 2/9/18 at 1:44 pm to Street Hawk
In a related study Popeyes scored a staggering 98.9% on the “Can you pull up and we’ll bring it out to you” Rate.
Posted on 2/9/18 at 1:46 pm to Street Hawk
I try to get them to slip up and say "You're welcome." instead of "My pleasure.".
Posted on 2/9/18 at 1:48 pm to Street Hawk
Companies headquartered in ATL are GOATs. Must be something in the water.
Posted on 2/9/18 at 1:56 pm to Street Hawk
Things I have never experienced at a Chick-fil-A:
1. Workers who ask for my order, then as I start giving it, turn their attention to a sassy coworker who just told a funny joke. Subsequently, this forces me to either pause until their attention comes back to me, or to repeat my order altogether since they weren't paying attention.
2. Workers who can't be bothered to say "Hello. May I take your order?" Instead, they simply stare at you until you start giving your order.
There are countless other examples
1. Workers who ask for my order, then as I start giving it, turn their attention to a sassy coworker who just told a funny joke. Subsequently, this forces me to either pause until their attention comes back to me, or to repeat my order altogether since they weren't paying attention.
2. Workers who can't be bothered to say "Hello. May I take your order?" Instead, they simply stare at you until you start giving your order.
There are countless other examples
Posted on 2/9/18 at 2:01 pm to Street Hawk
I feel I get the same polite service almost every where. I wish CFA would add a 3rd option. The only 2 options are chicken sandwich or chicken sandwich.
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