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biglego
LSU Fan
Ask your mom where I been
Member since Nov 2007
50605 posts

re: Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you
quote:

now do popeye's

I will say, the Popeyes in Katy, Tx near the mall is pleasant enough.


I think Burger King must train employees to be slow and unpleasant.


slackster
Stanford Fan
Houston
Member since Mar 2009
49786 posts

re: Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you
quote:

Yet the owner/operators make only about 150k


Only $5-10k for startup costs though. The financial barrier to entry for a potential franchisee is essentially nil. No minimum net worth. The company pays for everything then leases it back to you.


StealthCalais11
LSU Fan
Lurker since 2007
Member since Aug 2011
9999 posts

re: Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you
quote:

Take your damn chicken and be glad we let you buy it.


I thought that was their mission statement?


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40
DeepBlueSea
Member since Jan 2018
44 posts

re: Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you
CFA's entire business model is based on elevating customer service beyond the typical fast-food experience. It's a very simple concept (if not at all simple to implement), yet a very successful one.

As far as training people to say "please" and "thank you", I guess it does suggest that common courtesy isn't so common anymore. But I would be willing to bet that CFA's hiring process is heavily weighted towards people who already have decent manners and would require very little actual training to make it a habit. Unlike a lot of other chains, it's probably more about learning scripts with CFA's new hires than having to be taught basic politeness.


Brazos
LSU Fan
Member since Oct 2013
12852 posts

re: Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you
It also has ALOT to do with who they hire.


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81
TigerintheNO
LSU Fan
New Orleans
Member since Jan 2004
30342 posts

re: Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you
quote:

I go to burger king at lunch. I'm third in line. It takes me five minutes before my order is taken, and another ten before I have my food.


Burger King customer service is so bad I just stop going, and I like their Whoppers


biglego
LSU Fan
Ask your mom where I been
Member since Nov 2007
50605 posts

re: Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you
Yeah I quit going to BK years ago. Unfriendly workers are bad enough, but to never have food ready, no matter what the order, no matter the time of day, was annoying. Oh, you want chicken nuggets at lunchtime?! You’re gonna have to pull up and wait a while. We weren’t expecting to have to make nuggets today.


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90
Draconian Sanctions
Texas Fan
Markey's bar
Member since Oct 2008
65437 posts

re: Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you
quote:

I love some popeyes, their customer service is almost comical. Its part of the charm.
Take your damn chicken and be glad we let you buy it.


the popeyes on the corner of earhart and carrolton is the only fast food location i go to even semi-regularly and they have always been polite and smiling. Might be a unicorn location idk. Kind of a pain in the arse to get out of the parking lot though.


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10
boxcarbarney
LSU Fan
I like pie.
Member since Jul 2007
14359 posts

re: Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you
quote:

I think Burger King must train employees to be slow and unpleasant.


Its part of their corporate culture.

Arby's employees are openly hostile to customers.

Chickfila, the food tastes better than most fast food outlets, the stores are clean, and the employees don't outwardly hate my guts. Same with Cane's

Going to Popeye's is a crap shoot. I've been there when the service wasn't too bad. I've been there when there was only one employee taking orders and trying to fry the chicken, and you could tell he was contemplating ending it all by sticking his head in the fryer.


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40
keakar
Member since Jan 2017
6372 posts

re: Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you
quote:

now do popeye's


man i wish they would buy it, i would guess 90% everyone else does too

its actually 2 companies though (church's and popeye's merged when copeland went bankrupt years back) so im not sure if they have the money for that.



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GynoSandberg
New Orleans Pelicans Fan
Member since Jan 2006
59950 posts

re: Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you
quote:

It's a very simple concept (if not at all simple to implement)


This is the underlying thing they have going for them. Minimal moving parts as far as actually preparing the food. They have like 3 things. This brings consistency in their product and allows them to focus a lot more on customer service. Their sales allow more labor hours. They have it down to a T


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10
GoCrazyAuburn
Auburn Fan
Member since Feb 2010
26483 posts

re: Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you
quote:

Yet the owner/operators make only about 150k


I know a couple and they make significantly more than that.


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30
TU Rob
Troy Fan
Birmingham
Member since Nov 2008
9348 posts

re: Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you
quote:

Wonder what the rate is for their milkshake machines working?


Somewhere between 3 and 4%


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00
TDcline
Navy Fan
American Gardens building 11th flor
Member since Aug 2015
6137 posts

re: Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you
Popeyes employee:“SPICEE O MALD?”

Customer: “Spicy please”

Employee: “K U GON HAF TA PUL AROUN CUZ WE AINT GOT NO SPICEE”

Customer: Ok, that’s fine.

Employee: “K GUESS WE GON COOK YO STANKY arse SPICEE”



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83
kywildcatfanone
Kentucky Fan
Wildcat Country!
Member since Oct 2012
54108 posts

re: Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you
Chick Fil A is far and away the best fast food chain. Everything they do is top notch, and they hire people who want to work there.


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Random LSU Hero
UTEP Fan
2014 NFL Survivor Champion (17-0)
Member since Aug 2011
8042 posts

re: Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you
In a related study Popeyes scored a staggering 98.9% on the “Can you pull up and we’ll bring it out to you” Rate.


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90
KamaCausey_LSU
Member since Apr 2013
5749 posts

re: Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you
I try to get them to slip up and say "You're welcome." instead of "My pleasure.".


VolsOut4Harambe
Tennessee Fan
Atlanta, GA
Member since Sep 2017
742 posts

re: Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you
Companies headquartered in ATL are GOATs. Must be something in the water.


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02
lordguill
New Orleans Saints Fan
Member since Dec 2005
27686 posts

re: Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you
Things I have never experienced at a Chick-fil-A:

1. Workers who ask for my order, then as I start giving it, turn their attention to a sassy coworker who just told a funny joke. Subsequently, this forces me to either pause until their attention comes back to me, or to repeat my order altogether since they weren't paying attention.

2. Workers who can't be bothered to say "Hello. May I take your order?" Instead, they simply stare at you until you start giving your order.

There are countless other examples


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130
airfernando
USA Fan
Member since Oct 2015
15248 posts

re: Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you
I feel I get the same polite service almost every where. I wish CFA would add a 3rd option. The only 2 options are chicken sandwich or chicken sandwich.


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