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Started By
Message
Charging no show fees
Posted on 8/2/19 at 1:26 am
Posted on 8/2/19 at 1:26 am
How do those who run a business handle this? I feel that I must enforce the fees if they cancel after confirming. When I don't, those very people take advantage of my generosity and expect me to wave it every time. Those who I've waived in the past have tended to be the most unreliable. However, when I do enforce if, I feel sleazy especially when they address the fact that I charge them. Ultimately, by canceling they are taking the spot of someone who wants to be seen and it ends up costing me money in the long run.
36
Posted on 8/2/19 at 1:29 am to JabarkusRussell
time is money
Posted on 8/2/19 at 1:31 am to JabarkusRussell
quote:
, by canceling they are taking the spot of someone who wants to be seen and it ends up costing me money
quote:
when they address the fact that I charge them
Seems like you have your reply all laid out for you.
Posted on 8/2/19 at 1:35 am to JabarkusRussell
Wut? Splain
Posted on 8/2/19 at 1:37 am to JabarkusRussell
All depends on the type of business, loyalty of the customer, and the demand of your services.
Posted on 8/2/19 at 1:39 am to JabarkusRussell
good luck holding this generation accountable for their laziness and selfishness.
Posted on 8/2/19 at 2:08 am to JabarkusRussell
So you’re a hairstylist?
Posted on 8/2/19 at 2:44 am to JabarkusRussell
This is pretty much the same post i see the hair cut folks make on social media.
If you can get people to actually give you a credit card number prior to showing up, i would be amazed.
If you can get people to actually give you a credit card number prior to showing up, i would be amazed.
Posted on 8/2/19 at 4:03 am to JabarkusRussell
I hope you're not a doctor or dentist because this would quite a ballsy complaint considering most here have probably had multiple experiences with waiting well beyond their appointment time before being called back to be seen by their doctor or dentist.
You give a credit if you're late?
You give a credit if you're late?
This post was edited on 8/2/19 at 4:03 am
Posted on 8/2/19 at 4:19 am to JabarkusRussell
My dentist in BR charges a cancelation fee if it’s within 24hrs.
Posted on 8/2/19 at 4:31 am to Rossberg02
quote:
My dentist in BR charges a cancelation fee if it’s within 24hrs.
This or something similar is reasonable. If they want to reschedule right then over paying the fee then ok but if they burn you again, theyre done.
Posted on 8/2/19 at 4:43 am to ZIGG
How do you know it isnt some entitled boomer
Posted on 8/2/19 at 5:47 am to JabarkusRussell
You’re not charging a no show fee, they are surrendering a non refundable fee to secure the appointment.
Posted on 8/2/19 at 6:00 am to JabarkusRussell
Way I see it as a customer is that if I get charged a no show fee for a late cancellation, they lose my business. So if $25 is worth losing however many hundreds (or thousands if it’s the medical field), then go ahead.
But then again, I’ve never had to be a last minute cancellation.
But then again, I’ve never had to be a last minute cancellation.
Posted on 8/2/19 at 6:09 am to JabarkusRussell
Your business is a two way street. When an appointment it made you're guaranteeing a service and your time, while they are guaranteeing your payment. If they cancel without giving you sufficient notice, your time and/or resources are still used.
Explain this to your customers up front, and mention that's why your cancellation policy is X days. They will understand. Trashy people will still complain after the fact, but trashy people will always be a problem in one way or another.
Explain this to your customers up front, and mention that's why your cancellation policy is X days. They will understand. Trashy people will still complain after the fact, but trashy people will always be a problem in one way or another.
Posted on 8/2/19 at 6:13 am to JabarkusRussell
I'm only ok with this if the business is ALWAYS prompt with their services commencing upon scheduled appointment time.
Posted on 8/2/19 at 6:14 am to JabarkusRussell
What kind of business do you run?
Posted on 8/2/19 at 6:14 am to StringedInstruments
quote:
Way I see it as a customer is that if I get charged a no show fee for a late cancellation, they lose my business. So if $25 is worth losing however many hundreds (or thousands if it’s the medical field), then go ahead.
And I would be fine to lose your business just as anyone in the medical field would.
It’s worth $25 to get rid of a non compliant patient. And it is never a loss of hundreds or thousands because there is always another patient willing to take your spot.
Medicine, unlike most other business models, has a finite number of people we can serve.
Posted on 8/2/19 at 6:24 am to JabarkusRussell
You lost $$ why should you lose money? They took money from you as you couldve sold that hour to a paying customer.
Posted on 8/2/19 at 6:24 am to GRTiger
I don’t agree with this line of thought ( not that anyone cares). My MD never runs more than an hour behind. His “no show” policy is a charge if the patient doesn’t call/email the office within 2 hours of the appointment. I think this is a fair tradeoff.
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