re: Canceling Cox. Purposefully Placing Customers on Hold

all you can do is complain to the FCC and your Attorney General Consumer Division. If you can find other customers who were treated similarly try to doc the date/time of day and length of hold time.

build a record then sic the govt on them... pattern and practice is first step to establish

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cut-the-cord heat after so much time being the only option

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Every time someone cuts the cord, the channels themselves lose a subscriber.

At some point, you would think the media companies would wise up to this, and start offering the channels online, direct pay to the consumer, and cut out the middle man cable companies.

I pay DirecTv just over 100 bucks a month. Not counting the free over the air channels, I and my family generally watch Disney, Disney Jr, ESPN, ESPN2, ESPNU, NFL Network, FOX Sports New Orleans/Southwest, A&E, History Channel, and Bravo. That's it 99 percent of the time.

I would gladly pay the Disney Co $20 a month for a Disney/ESPN package, and buy the indiviual other channels for $2-$3/month. They would make more off of me than they do currently via DirecTV.

I can understand why cable companies don't want a la carte pricing. But with online streaming, those days can be bypassed.

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Now with Sports package...$22 a month.

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$22 and you're complaining? I would cut off my left nut if I could get cable at that price.

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But then they always end up voiding whatever you agreed to without notice prior to the agreed upon term. And the notes from your call where you negotiated a better price for a year always magically disappear.

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Thats exactly what they did to me. I negotiated a price reduction that was supposed to be good for 12 months. 3 months into it, my rate went up and was just $8 lower than it was originally. I called for an explanation and they said they had a rate increase but that I was still getting a discounted rate. I told them we agreed on a price and if they weren't going to honor it, than to just cancel my service. They didn't budge and a week or so later, I was with Uvers.

Can you cancel online?

I canceled my cable and transferred my internet to a new location just a few weeks ago. I got an e-mail confirming and it came with a phone number that led me specifically to the right person.

I haven't had an issue with Cox yet, but I've heard horror stories so be careful. When you turn in your equipment, make sure to get a receipt and make sure it has EVERY device you turned in listed. Remote.. cable box.. etc.

If I call their main number, I sit around forever too.

I have an app on my phone called Fast Customer that generally takes me through the automated menu and then skips the line when I call companies. I don't know if they work for Cox but they might. I worked for Entergy this morning. I got through after 1 minute.

When I got uverse they came out hooked up their stuff, I went to the cox office with the box and said close it I switched

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nope. Smart on their part because by making the customers call to cancel they are able to retain a percentage of the people.

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Actually, now that you say that, that's why I had to call them. I requested a transfer of services from my old home to my new home (internet and cable)... which you can do online.

But I only wanted to transfer the internet and I wanted to cancel the cable, so when they e-mailed me a confirmation for my service transfer, I called the number listed and said I only want internet transferred.

The canceling threats might have worked for some people, but I called with no interest in it and they didn't even attempt. I said I only want internet and they said okay. Canceled the cable right then and there. Didn't even tell me I needed to return the equipment (I just knew I did).

CR: You only get 10 days to return equipment. They likely won't tell you that.

Like I said, visit the LSU kiosk if you can.

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Your new internet provider might have watch Espn access

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I still have internet with cox.

Nope. Nope. Nope.