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Started By
Message
re: AT&T is the shittiest company ever but is a monopoly for TV and Interenet
Posted on 9/5/18 at 1:37 pm to Crop Dusting
Posted on 9/5/18 at 1:37 pm to Crop Dusting
AT&T is a bunch of chucklefricks but I’ve heard far worse about Comcast.
It’s like a requirement to be a cable company is to be as fricking incompetent and user-unfriendly as possible.
It’s like a requirement to be a cable company is to be as fricking incompetent and user-unfriendly as possible.
0
Posted on 9/5/18 at 1:37 pm to Crop Dusting
Cox says hello....
Posted on 9/5/18 at 1:37 pm to Pettifogger
quote:
They've been charging my card for Sunday Ticket from like 2015 but despite multiple calls over several years they can't find the account it's supposedly on. I dispute it with AMEX who just dutifully takes it off every month and tells AT&T to frick off because they can't provide support for it.
Why can't AMEX just give you a new card with different account number?
Posted on 9/5/18 at 1:47 pm to Crop Dusting
Holy shite dude I’m having the same problem. I switched to Gigabit last spring and merged my internet and Direct TV accts. Around October I started getting calls from some random Mississippi number. Turns out its a collection agency. Say I owe $275 to AT&T. Call AT&T and they show my account as current and have no record of any past due balances. Called the collection company back and ended up getting real shitty with the bitch on the phone before hanging up.
Just got another letter in the mail from another company that apparently bought the debt. I can’t get anything from AT&T to put an end to this and I’m not sure what else to do at this point.
Just got another letter in the mail from another company that apparently bought the debt. I can’t get anything from AT&T to put an end to this and I’m not sure what else to do at this point.
Posted on 9/5/18 at 1:51 pm to LSUsmartass
quote:
Why can't AMEX just give you a new card with different account number?
then what story would he have to tell
Posted on 9/5/18 at 1:52 pm to elprez00
You call the Public Service Commission.
Have all your details and account info laid out so a 6 year old can understand the issue and your latest bill already scanned.
Then it’s simple to forward the info and let them handle it.
Hopefully you logged each call to AT&T to support your story. Supply that too. Date, time, number dialed, the series of people you spoke to. Their AT&T ID number, their resolution to complete.
When ever they transfer you to another department, ask for that direct number, should you get cut off.
Have all your details and account info laid out so a 6 year old can understand the issue and your latest bill already scanned.
Then it’s simple to forward the info and let them handle it.
Hopefully you logged each call to AT&T to support your story. Supply that too. Date, time, number dialed, the series of people you spoke to. Their AT&T ID number, their resolution to complete.
When ever they transfer you to another department, ask for that direct number, should you get cut off.
This post was edited on 9/5/18 at 1:56 pm
Posted on 9/5/18 at 1:54 pm to DustyDinkleman
quote:Brad...Is that you?
Dear Facebook
Seriously...just because you have a terrible experience with customer service (probably more of an issue with you, not them), doesn't mean they are a terrible company.
Posted on 9/5/18 at 1:54 pm to elprez00
Glad someone else knows this struggle
Posted on 9/5/18 at 1:58 pm to Crop Dusting
I've had issues like that in the past with ATT. I couldn't get anywhere with them either, so I filed a complaint with my State's Attorney General's office. It got fixed real quick after that.
Posted on 9/5/18 at 1:59 pm to DustyDinkleman
(no message)
This post was edited on 9/5/18 at 2:03 pm
Posted on 9/5/18 at 2:00 pm to Crop Dusting
What appropriate timing - I just got off the phone with them. I hate them so much and I'm only 2 months into my service. When I signed up, I was told we'd get 3 months of HBO, Skinemax, etc. for free and, most importantly, a free year of NFL Sunday Ticket. Once it was set up, no HBO or any other premium channels. When I call to biatch, they tell me that my plan doesn't qualify for those channels but I can get them for an additional costs. Of course, I keep biatching and they pass me up the chain until someone gets tired of me and gives me free access to it.
So before the NFL season kicks off, I call so the same crap doesn't happen. Same result. Some poor asian/indian SOB named "Mike" or "Kelly" says I don't qualify, but I can have it added to my plan for an additional cost. Again, I complain enough to get transferred 3 or 4 times before they finally cave and agree give me access to what I originally signed up for. We shall see what happens on Sunday.
Okay - rant over.
So before the NFL season kicks off, I call so the same crap doesn't happen. Same result. Some poor asian/indian SOB named "Mike" or "Kelly" says I don't qualify, but I can have it added to my plan for an additional cost. Again, I complain enough to get transferred 3 or 4 times before they finally cave and agree give me access to what I originally signed up for. We shall see what happens on Sunday.
Okay - rant over.
Posted on 9/5/18 at 2:01 pm to Crop Dusting
quote:
Yea I'm a petroleum engineer that had offers for an MBA from MIT and Yale. I'd love to bash your face in for a comment like that.
doesn't know what a monopoly is and can't spell internet...
seems legit
Edits post with these claims..Think I got another one
This post was edited on 9/5/18 at 2:35 pm
Posted on 9/5/18 at 2:12 pm to DustyDinkleman
quote:
I've had AT&T for over 10 years and have never had a problem with them or their customer service.
You know everything has been done when you're having to knight for awful telecom conglomerates as a troll
Posted on 9/5/18 at 2:17 pm to LSUsmartass
quote:
Why can't AMEX just give you a new card with different account number?
This is from like 3 cards ago, certain recurring charges roll over automatically on AMEX. I'll probably get around to seeing what AMEX can do about it at some point this season, I just hate getting new cards.
Posted on 9/5/18 at 2:18 pm to GrammarKnotsi
quote:
then what story would he have to tell
Yeah the streaming Sunday Ticket story is definitely one I want to keep in my repertoire
This post was edited on 9/5/18 at 2:20 pm
Posted on 9/5/18 at 2:20 pm to Crop Dusting
quote:
I'm going to send them a bill for the time it takes me to resolve this issue and then take them to collections if they don't pay it.
yeah let us know how this works out.Posted on 9/5/18 at 2:21 pm to Crop Dusting
AT&T
Their goal is to be the only company to build a monopoly....TWICE
Their goal is to be the only company to build a monopoly....TWICE
Posted on 9/5/18 at 2:33 pm to SVGSZN4408
That happened to us last year. I finally got it resolved by going into the ATT Store (in Town Center if you are in BR) and they fixed it for me. This was after numerous phone calls to ATT&T.
Posted on 9/5/18 at 2:39 pm to DustyDinkleman
quote:
Seriously...just because you have a terrible experience with customer service (probably more of an issue with you, not them), doesn't mean they are a terrible company.
Congrats!! Top level idiotic response there.
Posted on 9/5/18 at 2:43 pm to Crop Dusting
I’ve had pretty good luck using chat with AT&T.
Always use chat for any customer service if that option is available.
Always use chat for any customer service if that option is available.
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