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Started By
Message
AT&T is the shittiest company ever but is a monopoly for TV and Interenet
Posted on 9/5/18 at 1:06 pm
Posted on 9/5/18 at 1:06 pm
I've been on the phone 4 hours and no one there has any clue to help me resolve my problem, especially not "Brad" in India. I had an account setup a year ago for a bundle TV/internet. The problem started when they sent 2 technicians to do the job and they each started an account for me. So I was paying bills on one account and the other one in their system showed delinquent. I canceled that account and thought I had resolved it a year ago. I get a $300 collections notice yesterday for that account. I've called AT&T for 4 hours and have spoke with 10 people and no body can resolve the issue with me. They can't even find the account that I owe on. The collections gave me the account number and I give it to AT&T and no one there can find it. So we search by my old address and it shows that I owe $0. I ask for them to email proof of that and we hang up. I never got a fricking email. It's been one obstacle after another with each agent that could care less about my issue and has a 75 IQ. Meanwhile I have to work and can only do this during my work hours. I'm going to send them a bill for the time it takes me to resolve this issue and then take them to collections if they don't pay it.
This post was edited on 9/5/18 at 1:12 pm
25
Posted on 9/5/18 at 1:07 pm to Crop Dusting
quote:
AT&T is the shittiest company ever
They are great for quoting me prices which helps me drive down my Cox bill.
Posted on 9/5/18 at 1:08 pm to Crop Dusting
Yeah they suck. But they are light years better than Cox, who sent me to collections for $12.75 saying I didn't return all my equipment, but never sent me a bill for it.
This post was edited on 9/5/18 at 1:10 pm
Posted on 9/5/18 at 1:11 pm to RJL2
quote:
AT&T is the shittiest company ever
You've obviously never dealt with Comcast
Posted on 9/5/18 at 1:11 pm to Crop Dusting
Brad" in India
Posted on 9/5/18 at 1:11 pm to RJL2
worst customer support of all time.
if you want a quick response, tweet something negative. they will respond quick according to my boss.
*i personally dont own a twitter.
if you want a quick response, tweet something negative. they will respond quick according to my boss.
*i personally dont own a twitter.
Posted on 9/5/18 at 1:14 pm to Crop Dusting
I had a similar issue earlier this year when I moved and the agent insisted on setting up a new account and cancelling my old one.
Escalate and keep escalating. I ended up reaching a call Center manager in West Virginia who fixed everything and called me back to confirm it was completed.
Escalate and keep escalating. I ended up reaching a call Center manager in West Virginia who fixed everything and called me back to confirm it was completed.
Posted on 9/5/18 at 1:15 pm to Golfer
The only time I can get anything done with AT&T is when I call the headquarters in Dallas. They make sure you get the help you need.
I will not talk to some random Asian by dialing the 800 number. That will get you nowhere.
I will not talk to some random Asian by dialing the 800 number. That will get you nowhere.
Posted on 9/5/18 at 1:16 pm to Pistols Firing 12
quote:
if you want a quick response, tweet something negative. they will respond quick according to my boss.
Did this with Cox...turned an appointment they wanted to set for a week out to the next day.
Posted on 9/5/18 at 1:17 pm to Crop Dusting
All you have to do is ask the collection agency for the paperwork substantiating their claim you owe money.
When they supply that, show it to ATT...problem solved.
When they supply that, show it to ATT...problem solved.
Posted on 9/5/18 at 1:21 pm to Crop Dusting
Dear Facebook
Seriously...just because you have a terrible experience with customer service (probably more of an issue with you, not them), doesn't mean they are a terrible company.
Seriously...just because you have a terrible experience with customer service (probably more of an issue with you, not them), doesn't mean they are a terrible company.
Posted on 9/5/18 at 1:28 pm to DustyDinkleman
You're very unintelligent as you're not trying to understand what I just typed out.
This post was edited on 9/5/18 at 1:29 pm
Posted on 9/5/18 at 1:28 pm to Crop Dusting
They were great back in the day after they acquired suncomm and before they were bought out by Cingular...when they re-emerged and bought out Cingular is when they started getting too big and thus too shitty
Posted on 9/5/18 at 1:28 pm to DustyDinkleman
quote:
Seriously...just because you have a terrible experience with customer service (probably more of an issue with you, not them), doesn't mean they are a terrible company.
This might be true if you're dealing with Bob's Restaurant but we're talking about fricking AT&T.
My problem with them stems from the fact they won't stop buying other companies and starting new lines of business. I seriously have like 9 logins for AT&T products and their "merge accounts" function is a nightmare.
They've been charging my card for Sunday Ticket from like 2015 but despite multiple calls over several years they can't find the account it's supposedly on. I dispute it with AMEX who just dutifully takes it off every month and tells AT&T to frick off because they can't provide support for it.
Posted on 9/5/18 at 1:29 pm to Crop Dusting
quote:
monopoly for TV and Interenet
easily, two words in this that you don't understand
Posted on 9/5/18 at 1:32 pm to Crop Dusting
It took me a year to finally close my U-Verse account in Houston when I moved to new orleans. I would get a bill every month for it and have to call them to ask to delete my account as I'm not longer using their services. I had to get my credit card removed from the file and they still continued to try to bill me. It was absurd.
Posted on 9/5/18 at 1:34 pm to Crop Dusting
I agree but Verizon is trying to catch up
Posted on 9/5/18 at 1:35 pm to Pettifogger
quote:
This might be true if you're dealing with Bob's Restaurant but we're talking about fricking AT&T.
Again...probably you and not them...like the OP.
I've had AT&T for over 10 years and have never had a problem with them or their customer service.
But go ahead thinking the entire company needs to bend over for you...
Posted on 9/5/18 at 1:35 pm to DustyDinkleman
Did you come in this thread just to argue with people?
Posted on 9/5/18 at 1:36 pm to Crop Dusting
Had a black gay guy with a bad lisp couldn't understand him pissed me off.
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