re: AT&T is the shittiest company ever but is a monopoly for TV and Interenet

I was a happy DirectTV customer for over ten years, but have been very dissatisfied since AT&T has taken over. I recently had service moved to my new home. After a few service issues, a tech visited my home to fix the problem and informed me the pole in my yard was installed incorrectly. Installers are supposed to dig a hole then pour concrete to secure the pole . The original installer used a post driver, and over time, the hole diameter became about 2” larger than the pole. Anytime the wind blew, I’d lose service. The tech told me he could fix the problem, but I’d have to pay him $50, which I declined. Called AT&T and was either disconnected or left on hold until I eventually had to hang up. Finally spoke to an Asian lady named Shannon lol who insisted I pay the $50 before they could reinstall the pole. After arguing that I shouldn’t have to pay to fix their mistake, I told her to cancel my subscription. That helped her figure out a way to reinstall the pole without charging me. Everything was fine until I received a charge alert for reinstalling the pole. Called back and raised Hell until AT&T credited the charge. Their installer told me he had no problem working with DirectTV, but is now looking to change careers after dealing with AT&T. He said customers are constantly taking out there frustration with AT&T on him, but he’s just a contractor, so there’s nothing he can do to help them. Said he rarely had that problem with DirectTV.

And oddly enough it’s a crappy stock that’s actually down over the last five years

Incompetent idiots. Had 2 guys come out to my house...neither could figure problem. So...a woman (good looking black lesbian) comes out and fixes the issue...told me the other 2 were morons. These weren't the U Verse fiber optic people either; they were just the internet set up people. The 2nd guy came out and said 1st guy fricked it up so badly, that there was no fix and that he would come back with someone from "headquarters". Girls said worker number 2 was a liar and worthless and no longer with AT&T.

Customer service is a dying breed. Why pay 8 bucks an hour to Americans when Indians will do it for half? Outsourcing wins.

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You call the Public Service Commission.

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I have had to do this at least half a dozen times. They will take care of the problem for you and check back with you to see if it is resolved. I always try calling AT&T the first time to try to get resolution, and when (not if) that fails, I call the PSC.
It works!

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AT&T is the shittiest company ever but is a monopoly for TV and Interenet

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This doesn’t mean what you think it means.