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Message
re: Anyone ever bought a car from Carvana?
Posted on 12/21/18 at 10:01 am to The Mick
Posted on 12/21/18 at 10:01 am to The Mick
I bought my wife’s car from Carvana. And it was one of the best car buying experiences I’ve had.
As a matter of fact, the worst part of buying the car, was when I sent the Carvana link to local dealerships around here and asked them to beat the price. They could not even match the price. Then they wouldn’t leave me alone for weeks later, and questioned “well where are you gonna go if you need repair work done? Carvana doesn’t have a shop” and I said I’ll take it to a reputable repair shop, and hell I could bring it to you guys and I know you’d still gladly work on it.
But Carvana was great. They scheduled delivery, and the car showed up on a flatbed. The delivery driver told me I could take it for a test drive while he filled out paperwork. Then I had 7 days to return it no questions asked. I immediately took it to a repair shop and had a full inspection, they said they found nothing wrong.
10/10 would buy from them again.
As a matter of fact, the worst part of buying the car, was when I sent the Carvana link to local dealerships around here and asked them to beat the price. They could not even match the price. Then they wouldn’t leave me alone for weeks later, and questioned “well where are you gonna go if you need repair work done? Carvana doesn’t have a shop” and I said I’ll take it to a reputable repair shop, and hell I could bring it to you guys and I know you’d still gladly work on it.
But Carvana was great. They scheduled delivery, and the car showed up on a flatbed. The delivery driver told me I could take it for a test drive while he filled out paperwork. Then I had 7 days to return it no questions asked. I immediately took it to a repair shop and had a full inspection, they said they found nothing wrong.
10/10 would buy from them again.
0
Posted on 12/21/18 at 10:22 am to The Mick
commercial says they are great, they wouldnt lie to you 
only issue i have with those is if everything is fine then its great, if you have an issue what are you gonna do, argue with the vending machine about selling you a lemon?
not sure how the warranty might be effected as well, that could possibly pose a few issues to deal with im guessing
only issue i have with those is if everything is fine then its great, if you have an issue what are you gonna do, argue with the vending machine about selling you a lemon?
not sure how the warranty might be effected as well, that could possibly pose a few issues to deal with im guessing
Posted on 12/21/18 at 10:29 am to PearlJam
quote:
You know every dealer in the country prefers for you to not haggle over the price.
I think this places tries to sell it as the happy medium. Lower than dealer Average with no haggle.
Posted on 12/21/18 at 10:44 am to keakar
You get the carfax.
You get as long a test drive as you want when they deliver it.
You then have seven days after the leave it and you can call and they’ll pick it up at any time at no cost at all.
Car still has all manufacturer warranties.
I guess any time you’re buying a used vehicle you are taking a chance. But their set up certainly offers a better safety net than any dealership around.
Only thing that I can see on the horizon that is better is when we can buy new vehicles directly from the manufacturer. It’s coming quickly thanks to Tesla. Now Ford has joined the effort to do away with the state demand for third party middle men, the dealerships are going away quickly, lowering the cost and hassle for your average consumer.
Dealerships have been screwing consumers for decades. Their time has come and they know it. It is why there is so much consolidation in the industry.
Thanks to the internet, they already can’t make money on new car sales. Used cars and ripping people off in their service department is all they have and margins are falling fast.
You get as long a test drive as you want when they deliver it.
You then have seven days after the leave it and you can call and they’ll pick it up at any time at no cost at all.
Car still has all manufacturer warranties.
I guess any time you’re buying a used vehicle you are taking a chance. But their set up certainly offers a better safety net than any dealership around.
Only thing that I can see on the horizon that is better is when we can buy new vehicles directly from the manufacturer. It’s coming quickly thanks to Tesla. Now Ford has joined the effort to do away with the state demand for third party middle men, the dealerships are going away quickly, lowering the cost and hassle for your average consumer.
Dealerships have been screwing consumers for decades. Their time has come and they know it. It is why there is so much consolidation in the industry.
Thanks to the internet, they already can’t make money on new car sales. Used cars and ripping people off in their service department is all they have and margins are falling fast.
Posted on 12/21/18 at 10:47 am to keakar
quote:
if you have an issue what are you gonna do, argue with the vending machine about selling you a lemon?
I’m not sure if you’re joking, so I’m going to answer as if you’re serious.
Carvana is an actual company with a customer service department. They respond when you contact them. Additionally, your car comes with a 7-day no hassle return policy, I would suggest using this time to get it independently inspected.
Lastly, the cars you see in the “vending machine” are already purchased. That’s where you go to pick it up. No different than driving off a car lot.
Posted on 12/21/18 at 10:51 am to Box Geauxrilla
Yup.
But I didn’t have to go to the big vending machine. They delivered mine on a flatbed truck to my home and let me choose the day and exact time. The truck was in my driveway two days after I closed the deal online.
But I didn’t have to go to the big vending machine. They delivered mine on a flatbed truck to my home and let me choose the day and exact time. The truck was in my driveway two days after I closed the deal online.
Posted on 12/21/18 at 10:59 am to Turftoe
So no negotiation takes place over their pricing?
Posted on 12/21/18 at 11:11 am to Breauxsif
Nope. You’ve got to shop the site for the best deal but the price listed is the price.
I found some of the vehicles overpriced. Shopped it for about a month before finding a deal I wanted. That one went quick. Shopped again for a few more weeks and found another one I thought was good and pulled the trigger.
Some of the deals are great. Some are good. A lot were more than I was willing to pay. The one I ended up with was a great deal. One previous owner. Got a chance to take it to a mechanic and he gave it two thumbs up so I bought it. Had it about a month and couldn’t be happier.
That happened after I browsed nearly every day for several weeks. Not every vehicle has a great price tag. But I did end up with exactly what I wanted and considerably less than what any local dealership had available.
I found some of the vehicles overpriced. Shopped it for about a month before finding a deal I wanted. That one went quick. Shopped again for a few more weeks and found another one I thought was good and pulled the trigger.
Some of the deals are great. Some are good. A lot were more than I was willing to pay. The one I ended up with was a great deal. One previous owner. Got a chance to take it to a mechanic and he gave it two thumbs up so I bought it. Had it about a month and couldn’t be happier.
That happened after I browsed nearly every day for several weeks. Not every vehicle has a great price tag. But I did end up with exactly what I wanted and considerably less than what any local dealership had available.
Posted on 12/21/18 at 11:45 am to kywildcatfanone
quote:
Used cars only, right?
The majority of the states have this archaic law that a new car can only be sold through a local dealer.
Posted on 12/21/18 at 11:51 am to PearlJam
quote:
You know every dealer in the country prefers for you to not haggle over the price.
And most people who post on TD don't apparently from the car threads on here.
Posted on 12/21/18 at 11:52 am to The Mick
No because I’m not poor
Posted on 12/21/18 at 1:42 pm to EA6B
They do. But Tesla challenged that first in California and won. Then Ford joined forces with Tesla and that archaic law protecting dealerships is starting to fall. Last I heard five states now allow purchases directly from the manufacturer. Like marijuana laws, they’re slowly giving way and pretty soon we will be able to cut out the middleman dealerships and buy directly from the manufacturer, a win for the average consumer and the deathknell for dealerships.
The dealerships have fought this change but because of the internet allowing consumers to readily understand the MSRP, margins on new cars have fallen and most dealerships make their margin off of used cars and service departments. Carvana and the like are going to cut into the used car market.
As a result, dealerships are going through massive consolidation with fewer corporations trying to make a living on volume and a lot of longtime hometown dealerships are selling out completely to the large corporate owners. It’s happening everywhere and the automotive industry is changing rapidly.
The dealerships have fought this change but because of the internet allowing consumers to readily understand the MSRP, margins on new cars have fallen and most dealerships make their margin off of used cars and service departments. Carvana and the like are going to cut into the used car market.
As a result, dealerships are going through massive consolidation with fewer corporations trying to make a living on volume and a lot of longtime hometown dealerships are selling out completely to the large corporate owners. It’s happening everywhere and the automotive industry is changing rapidly.
Posted on 12/21/18 at 3:08 pm to KG6
quote:
I've often had candy bars come out damaged from the fall in a vending machine. I'd assume the cars get messed up from time to time in the same manner. No thanks.
Upside is that sometimes if you shake it two will fall out.
Posted on 12/22/18 at 5:19 am to Clutch Cargo
quote:
They do. But Tesla challenged that first in California and won. Then Ford joined forces with Tesla and that archaic law protecting dealerships is starting to fall. Last I heard five states now allow purchases directly from the manufacturer. Like marijuana laws, they’re slowly giving way and pretty soon we will be able to cut out the middleman dealerships and buy directly from the manufacturer, a win for the average consumer and the deathknell for dealerships. The dealerships have fought this change but because of the internet allowing consumers to readily understand the MSRP, margins on new cars have fallen and most dealerships make their margin off of used cars and service departments. Carvana and the like are going to cut into the used car market. As a result, dealerships are going through massive consolidation with fewer corporations trying to make a living on volume and a lot of longtime hometown dealerships are selling out completely to the large corporate owners. It’s happening everywhere and the automotive industry is changing rapidly.
Why do people think this will ultimately make cars cheaper to the consumer? At least now there is competition and you can pit dealers against each other. Not everybody wants to order a car ala Tesla. What about warranty service? Are the manufacturers going to put service centers everrywhere to service the smaller towns like the dealers do?
Posted on 12/22/18 at 5:36 am to Clutch Cargo
quote:
they gave me a full week where I could call anytime no strings and they would come back and get it with absolutely no charge.
This gives time for an inspection and for issues to be identified. The longer the time frame, the less attention paid to the vehicle.
Posted on 12/22/18 at 5:49 am to The Mick
I bet every car they have smells like teen spirit
This post was edited on 12/22/18 at 5:51 am
Posted on 12/22/18 at 5:57 am to JG77056
I bought my son’s car through them 2 yrs ago. I flew over to Houston to pick it up. When I got there, the vehicle had peeling clear coat on passenger door. So obviously, it had, at the very least, been repainted. I told the delivery guy about it, still took possession of the car and drove it home. The next day, someone from Carvana called and asked me to take it to 3 body shops and get estimates on having the door issue fixed correctly. $1700 to get door repainted. Canrvana gave the guy at the paint shop a credit card over the phone. So...I had a good experience with them.
Posted on 12/22/18 at 6:21 am to The Mick
What would prevent you from buying a car from them , taking a 6 day road trip to wherever, then returning the car?
Posted on 12/22/18 at 6:48 am to Clutch Cargo
quote:
Some of the deals are great. Some are good. A lot were more than I was willing to pay. The one I ended up with was a great deal. One previous owner. Got a chance to take it to a mechanic and he gave it two thumbs up so I bought it. Had it about a month and couldn’t be happier.
That happened after I browsed nearly every day for several weeks. Not every vehicle has a great price tag. But I did end up with exactly what I wanted and considerably less than what any local dealership had available.
Mines caravana - likewise shopped for a couple weeks debating whether to use them. The model I wanted was a shade lower than local prices.... then one that matched everything delisted like an extra $1k off and pulled the trigger.
Near perfect process and any hiccups were met with gift cards as apology (and truly minor stuff- back floor mat missing got $100, and they had some initial trouble getting permanent plates over but made it at deadline
Posted on 12/22/18 at 6:50 am to LeroyBrown
quote:
What would prevent you from buying a car from them , taking a 6 day road trip to wherever, then returning the car?
While hassle free you’d be tying up sometime and money in this. If you want to kill a couple hours and have a decent sized hold in your bank account you could though.
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