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American home shield HVAC repair
Posted on 6/29/26 at 2:06 pm
Posted on 6/29/26 at 2:06 pm
Background: refrigerant lines have been freezing when running.
Just had an HVAC tech come by, and he took about 4 minutes to check the unit. He said the TXV valve needs replacing. Not disputing this.
This tech is through American Home Shield (included with home purchase for a year). He claims AHS will pay $10/lb refrigerant, but actual cost is $65–$75/lb. He says he must recover the existing refrigerant but can’t reuse it due to oil.
Is he upselling me or trying to make up the difference from his AHS payout?
I thought oil is part of the refrigerant and wouldn’t expect him to know if refrigerant is contaminated until he recovers it. Thoughts?
Just had an HVAC tech come by, and he took about 4 minutes to check the unit. He said the TXV valve needs replacing. Not disputing this.
This tech is through American Home Shield (included with home purchase for a year). He claims AHS will pay $10/lb refrigerant, but actual cost is $65–$75/lb. He says he must recover the existing refrigerant but can’t reuse it due to oil.
Is he upselling me or trying to make up the difference from his AHS payout?
I thought oil is part of the refrigerant and wouldn’t expect him to know if refrigerant is contaminated until he recovers it. Thoughts?
15
Posted on 6/29/26 at 2:15 pm to Tigershatebama
The old home warranty run around. Enjoy that crap.
The first time they asked to speak directly to the technician I cancelled it. Bozos.
The first time they asked to speak directly to the technician I cancelled it. Bozos.
Posted on 6/29/26 at 2:16 pm to Tigershatebama
When I bought my first house on Lake Austin, it came with a home shield warranty
The central air went out in the warranty covered replacing the unit, but it didn’t cover the Freon and the cost to haul away with the AC company hit me for $200 for the cost to haul away and I don’t remember what the Freon was anymore
The central air went out in the warranty covered replacing the unit, but it didn’t cover the Freon and the cost to haul away with the AC company hit me for $200 for the cost to haul away and I don’t remember what the Freon was anymore
Posted on 6/29/26 at 2:18 pm to Tigershatebama
American Home Shield is one of the worst companies I’ve ever had the displeasure of working with. And I never let a moment go when I can talk shite about them.
Posted on 6/29/26 at 2:24 pm to Tigershatebama
Don't ever get one of those home shield contracts.
And refrigerant is about 60 per pound through an hvac guy.
And refrigerant is about 60 per pound through an hvac guy.
This post was edited on 6/29/26 at 2:25 pm
Posted on 6/29/26 at 2:27 pm to Tigershatebama
quote:
He said the TXV valve needs replacing. Not disputing this.
How bad is it leaking? Can you recharge it and be good for 3 years?
Im giving away that Im poor here, but ive never had an AC that didnt leak somewhere. I just have to have them recharged every couple of years.
quote:
This tech is through American Home Shield (included with home purchase for a year). He claims AHS will pay $10/lb refrigerant, but actual cost is $65–$75/lb. He says he must recover the existing refrigerant but can’t reuse it due to oil.
If it didn't make money, he wouldnt sell it to you.
quote:
I thought oil is part of the refrigerant and wouldn’t expect him to know if refrigerant is contaminated until he recovers it. Thoughts?
Not an AC guy, but did stay at a Holiday Inn last night, that sounds like bullshite. Its a closed system and oil contamination shouldnt effect the condensation, expansion cycle unless it gets too high.
This post was edited on 6/29/26 at 2:28 pm
Posted on 6/29/26 at 2:27 pm to Old Sarge
quote:
When I bought my first house on Lake Austin,
I see you.
Posted on 6/29/26 at 2:28 pm to kciDAtaE
Some of the car warranty companies are the same way.
Posted on 6/29/26 at 2:31 pm to Night Vision
quote:
Some of the car warranty companies are the same way.
Is there a good car warranty company?
Posted on 6/29/26 at 2:31 pm to Tigershatebama
“Some exclusions may apply.”
Posted on 6/29/26 at 2:32 pm to Tigershatebama
quote:
American home shield
as big of a scam artist as there is out there
Posted on 6/29/26 at 2:33 pm to Tigershatebama
quote:
This tech is through American Home Shield (included with home purchase for a year). He claims AHS will pay $10/lb refrigerant, but actual cost is $65–$75/lb. He says he must recover the existing refrigerant but can’t reuse it due to oil.
Not a huge fan of AHS. We got them for a year when we bought our last house in Louisiana as part of the sell and had them for about 3 years when we owned an older home in Houston. In our older home we knew that the AC's were borderline and that they would eventually were going to need to be replaced. AHS will never replace anything with top of the line stuff. They are always trying to cut corners. Anything they replace will always be bottom tier shite but typically the HVAC outfits will sell you a better unit minus what they will get re-embursed from AHS. That's what we ended up doing. I guess that goes all the way down to replacing coolant.
I think most companies that sign up to work under AHS hate it but it for sure keeps them busy.
Posted on 6/29/26 at 2:34 pm to Chalkywhite84
quote:
And refrigerant is about 60 per pound through an hvac guy.
That totally depends on which refrigerate his unit takes.
Could be $60 per pound or $300 per pound.
Posted on 6/29/26 at 2:36 pm to Tigershatebama
I had a water heater issue which american home shield..to their credit, did cover the cost of replacement for... but the bottom of the barrel a-hole they sent basically had me sign a release before he set foot in my house...I didnt really think much of it bc it was 7:30 am and I was trying to get my son and me out the door...sure enough one of his people falls through my ceiling... refuses to pay a dime for any repairs. cancelled AHS the next month.
That said I know my HVAC is getting up there in age, but have a service agreement with a very solid AC guy...thinking about him giving me a heads when he feels it's on it's last leg, signing up and carrying it till they need to replace my HVAC for me then cancelling again
That said I know my HVAC is getting up there in age, but have a service agreement with a very solid AC guy...thinking about him giving me a heads when he feels it's on it's last leg, signing up and carrying it till they need to replace my HVAC for me then cancelling again
Posted on 6/29/26 at 2:37 pm to Tigershatebama
American Home Shield uses the dregs of the HVAC industry that would be out of business if it wasn’t for AHS saving their asses.
Posted on 6/29/26 at 2:38 pm to Marlboro Smooth
Not that I know of.
Posted on 6/29/26 at 2:38 pm to bbvdd
I have 2-10 Home Warranty, and I have to have the coil, an adaptor and the outside unit replaced due to age, and it being the old style freon - all of that, 350 out of pocket - and I did laugh when the guy on the phone told me it would be 350.
so far, 2-10 has been amazing to work with - had to use them several times for AC, electrical and plumbing.
so far, 2-10 has been amazing to work with - had to use them several times for AC, electrical and plumbing.
Posted on 6/29/26 at 2:38 pm to Boss13
quote:
How bad is it leaking? Can you recharge it and be good for 3 years?
He didn’t say it was leaking or low, just bad valve. I think freezing lines is most likely due to low refrigerant so that’s what I expected.
He says that when he changes the valve (covered by AHS) he will need to vacuum the lines and recover the refrigerant.
I want him to put the old refrigerant back but he says it’s contaminated. Could he even know that?
I suspect he’s BSing about the contamination so he can charge for new refrigerant to make a quick minuscule markup for work he already needs to do.
Posted on 6/29/26 at 2:48 pm to Tigershatebama
lines are freezing because you're running the temp too low
you're freezing the lines
you're freezing the lines
Posted on 6/29/26 at 3:07 pm to Boss13
quote:
How bad is it leaking? Can you recharge it and be good for 3 years?
This is probably a tough question to answer. I assume they can pressure test it and maintain it's holding for the time, but if it's a pinhole leak, it could leak out over a quicker time span. So he could put $700 or however much it is into the system to leak out and AHS will be back out to give him a $10/lb discount on the next fill up.
I had the exact scenario come up in my first home. AHS doesn't want to pay for shite. The company actively wants to slap a band aid over the repair rather than repair it the correct way. Ended up telling the real estate agent on the next two houses I've bought to just keep their money.
The contractors that take work from them are referred work on a cost basis. So the lower the contractor on average bills AHS for, the more work they get. So they are incentivized to charge you for every little bit they can. The service call was like $75 at the time, the contractor gets the $75. And the only things they'll confess to covering is anything less than $75.
Garage door opener went out. Motherboard burnt up and surprise surprise, the motherboard isn't covered by warranty. Asked the rep there to point out what the warranty coveres, and it was basically everything that was under $75 on the door and opener.
The poster above that said they never miss an opportunity to talk badly about AHS, I share the same sentiment.
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